2M/E Advanced Panel going crazy by itself

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Robert Schemitsch

  • Posts: 36
  • Joined: Wed Aug 22, 2012 12:48 pm

2M/E Advanced Panel going crazy by itself

PostSun Sep 13, 2020 4:52 pm

Hi guys!

Finally my new 2M/E advanced panel arrived. But, it seems so be going crazy by itself. Altough only the switcher (constellation) and no other device is connected, the preview and program bus begins to switch itself after a view minutes to random buttons from the panel.
Has anyone seen the same effect? Firmware ist the latest. Downgrade is not possible, because 8.3 is the only firmware availabe.
Switcher and Panel reboot didn't help. Switcher with an older 1M/E Panel does not show the effect.
Also, wenn i press the "Shift"-button, the Reset-Switch goes on.
Any suggestions?
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Gary Adams

Blackmagic Design

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  • Joined: Sat Aug 25, 2012 6:14 am

Re: 2M/E Advanced Panel going crazy by itself

PostMon Sep 14, 2020 3:44 am

Hello Robert. While this is a new panel, we haven’t seen this behavior. Your best choice is to contact Support in your region. Stay safe.

Regards. Gary
Gary Adams
Blackmagic Design
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Robert Schemitsch

  • Posts: 36
  • Joined: Wed Aug 22, 2012 12:48 pm

Re: 2M/E Advanced Panel going crazy by itself

PostMon Sep 14, 2020 5:45 am

Thanks Gary!
I'll do that.

stay safe!
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GilParente

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  • Joined: Wed Oct 14, 2020 1:05 am
  • Real Name: Gil Parente

Re: 2M/E Advanced Panel going crazy by itself

PostWed Oct 14, 2020 1:08 am

The exact same thing is happening in one of my projects making it useless.
Did you ever find out the reason?
Any help is appreciated.
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Robert Schemitsch

  • Posts: 36
  • Joined: Wed Aug 22, 2012 12:48 pm

Re: 2M/E Advanced Panel going crazy by itself

PostSat Oct 17, 2020 1:45 pm

The panel is back at Blackmagic for a replacement!

Best regards!

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