What to do if IP address is unknown

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jeff frank

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  • Joined: Wed Dec 30, 2020 11:22 pm
  • Real Name: jeff frank

What to do if IP address is unknown

PostWed Dec 30, 2020 11:26 pm

Got a 1 m/e atem rack switcher with unknown IP address. Is there a way to find out what the address is? I have never had this happen. someone changed it and never told anyone. Can this be "ping"ed or found out thru USB?

Thank you,
Jeff Frank
Jeff Frank Video Inc.
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Asgeir Hustad

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  • Joined: Tue Sep 26, 2017 10:13 am
  • Location: Norway

Re: What to do if IP address is unknown

PostWed Jan 06, 2021 7:51 am

Plug it in via USB and open ATEM Setup. It'll be able to be changed from there.

If it's buried in a rack and you can't get to the USB-port, use something like Angry IP Scanner and scan the whole subnet.
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jeff frank

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  • Joined: Wed Dec 30, 2020 11:22 pm
  • Real Name: jeff frank

Re: What to do if IP address is unknown

PostWed Jan 13, 2021 4:11 pm

When I attach USB and open setup software I get "No ATEM found" message. Are there different versions of setup software? Do I need a legacy version or different version? I am using 8.3

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