HDMI 1 and 2 inputs not working ME1

Hello,
I just bought an ME1 and the HDMI input and 2 are not working. When plugging into HDMI 3 and 4, it works perfectly.

I've ran through all resolutions and they all work perfectly on HDMI 3 and 4 (not 1 and 2)

Running ver 3.3

-Steve

UPDATE:
All SDI inputs work as well in all resolutions.

Also all outputs work (SDI and HDMI)

-Steve

I haven't tried the 1M/E, only tried the Television Studio.
On the TVS, you must select between four HDMI and two SDI, or the other way around. A wild guess; could that the way you have to do it on the 1M/E as well?

Ok so here is an update.

After doing more research. BH photo video sent me a used item. Previously faulty.

-no wrapping
-no software disk
-no warranty card
-no power cable
-no good

Not cool.

To avoid an almost 2 week turnaround time on an equipment exchange, I had to put up the money on a (new) new unit until they receive the faulty unit.

I really hope blackmagic calls me back to follow up with this transaction. I also feel that blackmagic was represented poorly by BH photo video.

-Steve

[Sarah Jones]

Hi Steve,

Sorry to hear about the issues you've had. Being one of our biggest resellers, this seems out of character for B&H. When you were troubleshooting, did you call our tech support for assistance? If you PM me the details on the issue and information on when you called into us, I'll see what we can do.

Here is an update,
Spent some time on the phone with BM today. I was able to talk to a BM rep directly. I just want to make one thing clear. Blackmagic is NOT AT FAULT here. My issue is with BHphoto sending, then re-sending an item that was previously returned.

I feel like BH is totally misrepresenting Blackmagic design.