Update converters from 7.5.1 to 7.5.2

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BennoZ

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Update converters from 7.5.1 to 7.5.2

PostSun Mar 14, 2021 2:55 pm

I can't update from 7.5.1 to 7.5.2. After installing 7.5.2 it still says version 7.5.1 is active.
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DanielVideo

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Re: Update converters from 7.5.1 to 7.5.2

PostSun Mar 14, 2021 5:58 pm

Not all software updates includes firmware updates (for all models) ;)
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BennoZ

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Re: Update converters from 7.5.1 to 7.5.2

PostSun Mar 14, 2021 6:04 pm

DanielVideo wrote:Not all software updates includes firmware updates (for all models) ;)

Blackmagic says:

"What's new in Converter Utility 7.5.2
Supports manufacturing improvements for 3G Micro Converters."

But my 3G micro converter won't install 7.5.2
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codedeltajames

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Re: Update converters from 7.5.1 to 7.5.2

PostSun Mar 14, 2021 6:46 pm

BennoZ wrote:
DanielVideo wrote:Not all software updates includes firmware updates (for all models) ;)

Blackmagic says:

"What's new in Converter Utility 7.5.2
Supports manufacturing improvements for 3G Micro Converters."

But my 3G micro converter won't install 7.5.2


Sounds to me like they've changed a component or hardware design slightly, requiring a change to the firmware. Doesn't automatically mean previously released converters require that update.
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Ian Morrish

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Re: Update converters from 7.5.1 to 7.5.2

PostMon Mar 15, 2021 5:50 pm

I think it is only the BiDirectional one that might get the update for supporting camera ccu on the Mini range of ATEM's

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BennoZ

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Re: Update converters from 7.5.1 to 7.5.2

PostMon Mar 15, 2021 6:27 pm

I’m having the bidirectional....
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Xtreemtec

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Re: Update converters from 7.5.1 to 7.5.2

PostMon Mar 15, 2021 6:45 pm

Did it really update? Do you see the converter in the software?
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BennoZ

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Re: Update converters from 7.5.1 to 7.5.2

PostMon Mar 15, 2021 8:27 pm

Yes, it says ‘update available’ and after clicking okay and wait for the update the converter still says 7.5.1
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Walter Sonius

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Re: Update converters from 7.5.1 to 7.5.2

PostTue Mar 16, 2021 12:29 pm

BennoZ wrote:Yes, it says ‘update available’ and after clicking okay and wait for the update the converter still says 7.5.1


You still even see a "update available" dialog, but on our first gen 3G micro converters it said nothing and somehow shows 7.5.2 on each device?
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Michael_Quack

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Re: Update converters from 7.5.1 to 7.5.2

PostSun May 30, 2021 5:01 pm

Same here. Doesn't show "update available" on all computers, but on those where its shows, update completes with a success message, then the converter after the upgrade shows 7.5.1 again.

I have 8 micro converters 3G bi-directional.
All report v7.5.1 in the setup window.

On some computers the exact same converter will message "update available", on others
(Surface Go with docking station) it won't,

Power cycling doesn't help.
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ProjectileObjects

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Re: Update converters from 7.5.1 to 7.5.2

PostFri Sep 23, 2022 1:32 pm

Michael_Quack wrote:Same here. Doesn't show "update available" on all computers, but on those where its shows, update completes with a success message, then the converter after the upgrade shows 7.5.1 again.

I have 8 micro converters 3G bi-directional.
All report v7.5.1 in the setup window.

On some computers the exact same converter will message "update available", on others
(Surface Go with docking station) it won't,

Power cycling doesn't help.


I have the same issue with a brand new micro converter. But I cannot update to 7.6, it doesn't give me the option to update even though BM support says it should. There's something wrong with the converter utility.
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