I know how old this post is and the OP likely has resolved this or moved on, but this looks to be a firmware issue on the Epson.
https://www. epson-middleeast. com/faq/KA-01399/contents?loc=en-us
Was searching for a similar issue and found this post.
Hopefully it helps someone in the future!
(FYI - I can't post URL's so I've added some spaces that you'll need to remove)