cshuptrine wrote:Was this ever addressed in a software update?
No updates on the support page at the moment. There was a camera update on February 9th, but I believe that had more to do with a timing issue in the Ethernet Studio Converters.
cshuptrine wrote:I am experiencing the same problem with two new Studio 4K Pro cameras and a Studio Pro HD switcher.
I had the Studio Pro HD and the Studio HD switcher (the smaller one) at the same time for a brief period, so I had a chance to mess around with both to try and solve the issue. No success with the Studio Pro HD unfortunately, but the Studio HD was a different story:
I
WAS able to get it to stop resetting the white balance & tint, but
only if I kept it disconnected from ATEM software control. And I don't necessarily mean unplugging the ethernet from the switcher. I just mean manually setting the IP address in Software Control to something other than the switcher. As long as Software Control didn't see the switcher, I could power cycle all I want and the white balance/tint would remain the same. This way I could also still adjust switcher settings while my cameras are off by quickly changing the IP address back.
That wasn't the case on the Studio Pro HD, even though I had both switchers updated to the same software version, which show as 8.1.1 after updating them using version 8.6.4 of Software Control. Seems like the WB/Tint reset is just built right into the switcher itself. Usually the higher end equipment requires (and is made for) more manual adjusting.
I even tried manually setting the white balance from the switcher, which can be rather tedious. It's just an up button with 50K increments and no way to go backward. Have to go all the way up to 10K just to loop back around, again in 50K increments. Great switcher but kind of a useless button. Someone please correct me if I'm wrong about how that works.