start up issues

Hi guys,

new on this forum. My name is Robert, live in the Netherladns and just received the Atem mini pro today.

I hooked up the atem on my brand new microsoft laptop via usb-c . Unfortunately it not connecting. I see the camera on my output screen, but on my laptop I keep getting this message.



Any ideas how to solve this?

Thanks in advance for your support

Did you also try to connect by the Atem setup app?

be shure it is a DATA USB-C cable and not only a charging cable

Why not hook the atem to your local network (network cable) and your laptop also (network cable or wifi)? Using the usb connection for connecting the atem software is using an important port (the one and only usb port) for a connection which can easy be done via utp(network). That way you can use the Atem usb port for connection a dongle with a fast USB stick to use the Atem as a recorder and a tethering cable to your mobile phone to have a backup for streaming. Just a suggestion. By the way if you live close to Nijmegen lets meet and practice together. We might learn faster both that way

I'm got the same problem and more - the "getting started guide" suggests connecting a screen to the output (I've got the mini pro, getting nothing out of either USB or the HDMI - I have tried selecting MV and also the one camera connected - both time the screen suggests I check the cable

Am I being stupid - very likely, or do I possibly have a dud unit?

I found the answer to my problems

1) USB lead was for charging only - I confess I didn't know such things existed

2) changed the monitor lead from HDMI - DVID to HDMI - HDMI