start up issues

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  • Posts: 1
  • Joined: Wed Apr 07, 2021 12:37 pm
  • Real Name: Robert De Gelder

start up issues

PostWed Apr 07, 2021 12:45 pm

Hi guys,

new on this forum. My name is Robert, live in the Netherladns and just received the Atem mini pro today.

I hooked up the atem on my brand new microsoft laptop via usb-c . Unfortunately it not connecting. I see the camera on my output screen, but on my laptop I keep getting this message.


Any ideas how to solve this?

Thanks in advance for your support


  • Posts: 159
  • Joined: Sat Feb 03, 2018 2:42 pm
  • Real Name: Benno Zwanenburg

Re: start up issues

PostWed Apr 07, 2021 8:43 pm

Did you also try to connect by the Atem setup app?
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Mark Foster

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Re: start up issues

PostThu Apr 08, 2021 10:00 pm

be shure it is a DATA USB-C cable and not only a charging cable
cMP 5.1 2x3,46/96GB/2x2TB 860pro/4x4TB HGST/SSD7101A 4x2TB 970evoplus/HP1344/BMD4k/Radeon VII
macOS 11.2.3

cMP 5.1 2x3,46/96GB/2x2TB 860pro/wingsX1 2TB 970evoplus/titanridgeTB3/HP1344/Radeon VII
macOS 10.14.6

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Jan Valk

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  • Location: Netherlands Europe
  • Real Name: Jan Valk

Re: start up issues

PostSun Apr 11, 2021 4:37 pm

Why not hook the atem to your local network (network cable) and your laptop also (network cable or wifi)? Using the usb connection for connecting the atem software is using an important port (the one and only usb port) for a connection which can easy be done via utp(network). That way you can use the Atem usb port for connection a dongle with a fast USB stick to use the Atem as a recorder and a tethering cable to your mobile phone to have a backup for streaming. Just a suggestion. By the way if you live close to Nijmegen lets meet and practice together. We might learn faster both that way :)
I bought the Atem Mini Pro to:
Change from editing to live switching and decrease my post time a lot.
Increase my easy camera choosing and broadcast quality.

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