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AFTER INSTALLATION, ONLY 2 ENTRIES APPEAR

PostPosted: Tue Apr 13, 2021 8:32 pm
by fernando 30
DECKLINK QUAD HDMI RECORDER card:
I made a new installation of windows 10 on my workstation and after installing the Desktop Video Installer v12.0.msi only 2 entries appear, instead of the 4 inputs of the plate. Entries 2 and 4 appear. What could be happening? prior to installation, the 4 entries were showing.

Re: AFTER INSTALLATION, ONLY 2 ENTRIES APPEAR

PostPosted: Tue Apr 20, 2021 5:20 am
by glenncohen
Same problem. Did you find a solution?

Re: AFTER INSTALLATION, ONLY 2 ENTRIES APPEAR

PostPosted: Tue Apr 20, 2021 9:38 pm
by glenncohen
I fixed the issue by going into Device Manager (in Windows) and uninstalling all the audio and video entries for the cards. Then I did a full cold shutdown of the computer, started it back up and all was well.