Some camera control UI elements in ATEM software are blank
Posted: Tue Dec 07, 2021 1:41 amWe have been running on the latest 8.6.4 firmware with our ATEM Television Studio HD for some time now (about 1 month). This weekend a new problem suddenly happened and I am not sure the cause or why. If I disconnected the SDI cables from the ATEM switcher and power cycle the switcher, these UI elements are still blank. Reinstalling the software does not help.
The UI elements for Filter, Gain, and Balance are blank in the software UI for some cameras. In the photo below, Cam1, Cam2, Cam3, and Cam4 (far right barely pictured) are all SDI inputs 5,6,7,8. ApTV is an HDMI input. Cam1 (SDI Input 5) and Cam2 (SDI Input 6)
This is freakishly bizarre and doesn't seem to have a pattern. Hitting the left and right arrows on those blank UI elements does nothing. If I manually change the gain or balance on the Studio Camera (Cam1/SDI Input 5), the ATEM switcher almost immediately resets back to what it thinks it should be. With some experimentation it appears that the ATEM switcher is still honoring the values in the XML configuration file.
Now the only way I can modify the settings (gain, filter, and balance) is by editing the XML configuration file of the ATEM switcher and re-importing it into the ATEM software. It also doesn't make sense how Cam1 and Cam2 are using SDI inputs, are both Studio Cameras, and have the same cabling -- and that this is also affecting an HDMI Input (that we don't even ever do remote control on).
- PXL_20211204_221147292.jpg (218.41 KiB) Viewed 2579 times
The UI elements for Filter, Gain, and Balance are blank in the software UI for some cameras. In the photo below, Cam1, Cam2, Cam3, and Cam4 (far right barely pictured) are all SDI inputs 5,6,7,8. ApTV is an HDMI input. Cam1 (SDI Input 5) and Cam2 (SDI Input 6)
This is freakishly bizarre and doesn't seem to have a pattern. Hitting the left and right arrows on those blank UI elements does nothing. If I manually change the gain or balance on the Studio Camera (Cam1/SDI Input 5), the ATEM switcher almost immediately resets back to what it thinks it should be. With some experimentation it appears that the ATEM switcher is still honoring the values in the XML configuration file.
Now the only way I can modify the settings (gain, filter, and balance) is by editing the XML configuration file of the ATEM switcher and re-importing it into the ATEM software. It also doesn't make sense how Cam1 and Cam2 are using SDI inputs, are both Studio Cameras, and have the same cabling -- and that this is also affecting an HDMI Input (that we don't even ever do remote control on).
