Tony Rivera wrote:I'm curious as to why when you encountered your first issue that you didn't contact support at that time. That being said, I would call/email your local support. Contact for them can be found on the support tab on the main page of the website.
Thanks Tony,
my TVS unit was bought and sent to me from USA and i have little or no contact with source. I am in Nigeria west Africa and the cost of sending back the unit is more expensive than the unit itself and moreover am out of warranty as one of the first people that bought the unit when it came to the market. Here we have little or no technical support, many are yet to embrace blackmagic and the resellers are not physically based in Nigeria so i have to get my BM products via contacts in USA and Germany. This was my reason for using the alternative sdi preview when the HDMI went bad.
i will take to your advice and still contact support since the problem is beyond was canbe handled in this forum. Thanks also sharyn for your contribution. You spoke my mind.
kbraj