HyperDeck Shuttle HD - Search Dial: Quality Issue?

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floh79

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HyperDeck Shuttle HD - Search Dial: Quality Issue?

PostWed May 11, 2022 8:05 am

Hi,

yesterday my HyperDeck Shuttle HD arrived, yay. But after unboxing I noticed a weird quality issue about the search dial.

The rubber around the wheel is not really a circle. :shock: I already tried to push the "hills" against the wheel. I hoped it would "snap in" then but there is hard resistance below the rubber as if there are screw head on the wheel.

So I want ask other Shuttle HD owners here, does your look like mine as shown in the video?


Today I recorded this video (of course with Shuttle HD 8-) ) but when I turn on it first time, the menu was not English but Chinese (or something like that, its the second language of the list) which is weird since every device I got from BMD starts with English language. Did it happen to you too?

I have DaVinci Resolve Speed Editor and DaVinci Resolve Editor Keyboard and both the rubber are placed perfectly on the wheel (perfect circle).

Best regards,
Floh
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realnickperry

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Re: HyperDeck Shuttle HD - Search Dial: Quality Issue?

PostThu May 12, 2022 5:16 pm

Me too! There are four ribs inside the rubber ring intended to locate in four grooves around the jog dial and a bit of stretching and coaxing has improved things but its not perfect.

Also I wasn't expecting the dial to be so loose. It has considerable inertia and a slight push will make it move quite a way - I was expecting a bit of friction or even detents. Is this normal?
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Nick Perry, London, he/him, https://pez.im
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floh79

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Re: HyperDeck Shuttle HD - Search Dial: Quality Issue?

PostTue May 17, 2022 10:33 am

So... no more HyperDeck Shuttle HD owner who can confirm? :shock:

realnickperry: So pulling the rubber (sideway, so away from the center of the dial?) did improve slightly in your case?
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realnickperry

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Re: HyperDeck Shuttle HD - Search Dial: Quality Issue?

PostTue May 17, 2022 10:55 am

I removed the ring completely then reattached it by starting with my finger pushing one rib into one slot then going round wiggling each other rib into its corresponding slot and it now seems a lot less bumpy.
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Nick Perry, London, he/him, https://pez.im
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Raphaël Jacquot

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Re: HyperDeck Shuttle HD - Search Dial: Quality Issue?

PostTue May 17, 2022 1:08 pm

the video is not viewable, vimeo says it's private
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floh79

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Re: HyperDeck Shuttle HD - Search Dial: Quality Issue?

PostWed May 18, 2022 8:55 am

Thank you for pointing out that the video is not available. But that is weird since it works here (even without being logged in in vimeo). I changed the settings, do it work for you now?

Best regards
Floh
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Raphaël Jacquot

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Re: HyperDeck Shuttle HD - Search Dial: Quality Issue?

PostWed May 18, 2022 4:40 pm

floh79 wrote:Thank you for pointing out that the video is not available. But that is weird since it works here (even without being logged in in vimeo). I changed the settings, do it work for you now?

Best regards
Floh


yeah, it's good now, thanks.
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floh79

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Re: HyperDeck Shuttle HD - Search Dial: Quality Issue?

PostThu May 19, 2022 10:39 am

You're welcome. I assume you don't have a Shuttle HD, do you?

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