Tue Oct 04, 2022 8:49 pm
Welcome to the my USB doesn't work for anything club. My ATEM mini pro less than 2 years old and used about 6 times. Can't control through USB, can't use USB for webcam, can't record through USB. Tried on brand new Dell XPS Creator laptop using the Thunderbolt hub, then without the hub using C to C cables. Then tried on my Lenovo laptop using hub and without hub. Then on Dell Latitude Win10, then finally on my desktop Win10 computer. Tried with at least 8 different C to C and C to A cables. I know the cables work because I can put the ATEM in recovery mode and it will push the firmware to to the ATEM up to 99%. That's where the setup program is waiting for ATEM to reboot and connect but it always fails at 99% and never sees the ATEM. Tried 8.9, 8.8, 8.71, 8.7, 8.6?
Sending back at my cost to see how much they'll charge me to fix it since it's out of the 1 year warranty. Sure hope my ATEM Extreme ISO doesn't have same issue.