ATEM Setup and ATEM Software Crash on startup

Hello,

I am about to use the ATEM mini from my cameras to my windows into OBS. However, when I double-click the ATEM Setup.exe or the ATEM Software Control tools they are both opening and closing rapidly.

The Atem Setup creates an entry into the Windows 11 Event Viewer:

Code: Select all

Faulting application name: ATEM Setup.exe, version: 0.0.0.0, time stamp: 0x62215599
Faulting module name: ATEM Setup.exe, version: 0.0.0.0, time stamp: 0x62215599
Exception code: 0xc0000409
Fault offset: 0x000000000006a6f8
Faulting process id: 0x4ee0
Faulting application start time: 0x01d87f4af9ac4ee5
Faulting application path: C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\ATEM Setup.exe
Faulting module path: C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\ATEM Setup.exe
Report Id: 11413d37-7f2c-44a1-8c76-45aab100dc21
Faulting package full name:
Faulting package-relative application ID:


I also see an entry about "information level":

Code: Select all

Fault bucket 1849020295787230926, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: ATEM Setup.exe
P2: 0.0.0.0
P3: 62215599
P4: ATEM Setup.exe
P5: 0.0.0.0
P6: 62215599
P7: 000000000006a6f8
P8: c0000409
P9: 0000000000000002
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.9c803ebd-8e27-4a0e-a57c-362a8c306e97.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.eb3e182b-e15b-4ca4-8cb1-f9a7cc497bc1.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.9707d4e4-108c-4f07-b78b-70fd54e37eb1.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.f6cf1843-315a-4fd4-940d-602372756c05.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.50fb2048-505e-4551-a14b-fb6b933b0117.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ATEM Setup.exe_403268ab4eaea330d4d74de50992d53dfdeb63_7f58c6d2_2a8a609a-43b6-4dc8-b40a-c331a3b275ed

Analysis symbol:
Rechecking for solution: 0
Report Id: 11413d37-7f2c-44a1-8c76-45aab100dc21
Report Status: 268435456
Hashed bucket: f1e1d5f3e60e2f5a39a90a2998e2b6ce
Cab Guid: 0


The .wer file contains:

Code: Select all

Version=1
EventType=BEX64
EventTime=132996149006675225
ReportType=2
Consent=1
UploadTime=132996149008324626
ReportStatus=268435456
ReportIdentifier=2a8a609a-43b6-4dc8-b40a-c331a3b275ed
IntegratorReportIdentifier=11413d37-7f2c-44a1-8c76-45aab100dc21
Wow64Host=34404
NsAppName=ATEM Setup.exe
AppSessionGuid=00004ee0-0001-001f-e54e-acf94a7fd801
TargetAppId=W:0006d212c0a0954cafaa89b717ea195583240000ffff!0000757179cec44cbccc585d207aafe954593eebe3ce!ATEM Setup.exe
TargetAppVer=2022//03//03:23:56:09!1ab774!ATEM Setup.exe
BootId=4294967295
ServiceSplit=2248659913
TargetAsId=1276
UserImpactVector=3145728
IsFatal=1
EtwNonCollectReason=4
Response.BucketId=f1e1d5f3e60e2f5a39a90a2998e2b6ce
Response.BucketTable=5
Response.LegacyBucketId=1849020295787230926
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=ATEM Setup.exe
Sig[1].Name=Application Version
Sig[1].Value=0.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=62215599
Sig[3].Name=Fault Module Name
Sig[3].Value=ATEM Setup.exe
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=62215599
Sig[6].Name=Exception Offset
Sig[6].Value=000000000006a6f8
Sig[7].Name=Exception Code
Sig[7].Value=c0000409
Sig[8].Name=Exception Data
Sig[8].Value=0000000000000002
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.22000.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=b8bb
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=b8bba1998fdfcec63c889d570cc84ada
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=ae33
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=ae33be8e70f5ea97f3c8012de70fcba4
UI[2]=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\ATEM Setup.exe
LoadedModule[0]=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\ATEM Setup.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\System32\WS2_32.dll
LoadedModule[5]=C:\Windows\System32\RPCRT4.dll
LoadedModule[6]=C:\Windows\System32\ole32.dll
LoadedModule[7]=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\Qt5Gui.dll
LoadedModule[8]=C:\Windows\System32\msvcp_win.dll
LoadedModule[9]=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\Qt5Network.dll
LoadedModule[10]=C:\Windows\System32\ucrtbase.dll
LoadedModule[11]=C:\Windows\System32\GDI32.dll
LoadedModule[12]=C:\Windows\System32\win32u.dll
LoadedModule[13]=C:\Windows\System32\gdi32full.dll
LoadedModule[14]=C:\Windows\System32\USER32.dll
LoadedModule[15]=C:\Windows\System32\ADVAPI32.dll
LoadedModule[16]=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\Qt5Widgets.dll
LoadedModule[17]=C:\Windows\System32\msvcrt.dll
LoadedModule[18]=C:\Windows\System32\combase.dll
LoadedModule[19]=C:\Windows\System32\sechost.dll
LoadedModule[20]=C:\Windows\System32\SHELL32.dll
LoadedModule[21]=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\Qt5Core.dll
LoadedModule[22]=C:\Windows\SYSTEM32\NETAPI32.dll
LoadedModule[23]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[24]=C:\Windows\SYSTEM32\OPENGL32.dll
LoadedModule[25]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[26]=C:\Windows\SYSTEM32\VCRUNTIME140.dll
LoadedModule[27]=C:\Windows\SYSTEM32\MSVCP140.dll
LoadedModule[28]=C:\Windows\SYSTEM32\UxTheme.dll
LoadedModule[29]=C:\Windows\SYSTEM32\dwmapi.dll
LoadedModule[30]=C:\Windows\SYSTEM32\MPR.dll
LoadedModule[31]=C:\Windows\SYSTEM32\USERENV.dll
LoadedModule[32]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[33]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[34]=C:\Windows\SYSTEM32\GLU32.dll
LoadedModule[35]=C:\Windows\SYSTEM32\VCRUNTIME140_1.dll
LoadedModule[36]=C:\Windows\SYSTEM32\dxcore.dll
LoadedModule[37]=C:\Windows\SYSTEM32\NETUTILS.DLL
LoadedModule[38]=C:\Windows\SYSTEM32\WKSCLI.DLL
LoadedModule[39]=C:\Windows\SYSTEM32\SRVCLI.DLL
LoadedModule[40]=C:\Windows\SYSTEM32\CRYPTBASE.DLL
LoadedModule[41]=C:\Windows\System32\IMM32.DLL
LoadedModule[42]=C:\Windows\System32\NSI.dll
LoadedModule[43]=C:\Windows\System32\shcore.dll
LoadedModule[44]=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\plugins\platforms\qwindows.dll
LoadedModule[45]=C:\Windows\System32\OLEAUT32.dll
LoadedModule[46]=C:\Windows\SYSTEM32\WTSAPI32.dll
LoadedModule[47]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[48]=C:\Windows\System32\bcryptPrimitives.dll
LoadedModule[49]=C:\Windows\SYSTEM32\windows.storage.dll
LoadedModule[50]=C:\Windows\SYSTEM32\wintypes.dll
LoadedModule[51]=C:\Windows\System32\shlwapi.dll
LoadedModule[52]=C:\Windows\SYSTEM32\profapi.dll
LoadedModule[53]=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\plugins\imageformats\qgif.dll
LoadedModule[54]=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\plugins\imageformats\qjpeg.dll
LoadedModule[55]=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\plugins\imageformats\qtiff.dll
LoadedModule[56]=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\plugins\imageformats\qwbmp.dll
LoadedModule[57]=C:\Windows\system32\dwrite.dll
LoadedModule[58]=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\AdminUtility\PlugIns\ATEM\AtemSetupD2Plugin.dll
LoadedModule[59]=C:\Windows\System32\SETUPAPI.dll
LoadedModule[60]=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\AdminUtility\PlugIns\ATEM\AtemSetupLegacyPlugin.dll
LoadedModule[61]=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\AdminUtility\PlugIns\StreamingBridge\StreamingBridgePlugin.dll
LoadedModule[62]=C:\Windows\system32\d3d9.dll
LoadedModule[63]=C:\Windows\SYSTEM32\msasn1.dll
LoadedModule[64]=C:\Windows\SYSTEM32\cryptnet.dll
LoadedModule[65]=C:\Windows\System32\CRYPT32.dll
LoadedModule[66]=C:\Windows\System32\WINTRUST.DLL
LoadedModule[67]=C:\Windows\System32\imagehlp.dll
LoadedModule[68]=C:\Windows\SYSTEM32\CRYPTSP.dll
LoadedModule[69]=C:\Windows\system32\rsaenh.dll
LoadedModule[70]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[71]=C:\Windows\SYSTEM32\directxdatabasehelper.dll
LoadedModule[72]=C:\Windows\SYSTEM32\ntmarta.dll
LoadedModule[73]=C:\Windows\System32\MSCTF.dll
LoadedModule[74]=C:\Windows\System32\clbcatq.dll
LoadedModule[75]=C:\Windows\system32\dataexchange.dll
LoadedModule[76]=C:\Windows\system32\twinapi.appcore.dll
LoadedModule[77]=C:\Windows\SYSTEM32\textinputframework.dll
LoadedModule[78]=C:\Windows\SYSTEM32\CoreMessaging.dll
LoadedModule[79]=C:\Windows\SYSTEM32\CoreUIComponents.dll
LoadedModule[80]=C:\Windows\SYSTEM32\cfgmgr32.dll
LoadedModule[81]=C:\Windows\SYSTEM32\DEVOBJ.dll
LoadedModule[82]=C:\Windows\system32\mswsock.dll
LoadedModule[83]=C:\Windows\SYSTEM32\dhcpcsvc.DLL
LoadedModule[84]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=22000
OsInfo[3].Key=ubr
OsInfo[3].Value=675
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=101
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=768
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=221657490
OsInfo[15].Key=osinsty
OsInfo[15].Value=1
OsInfo[16].Key=iever
OsInfo[16].Value=11.1.22000.0-11.0.1000
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=32619
OsInfo[19].Key=svolsz
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OsInfo[21].Key=blddt
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OsInfo[22].Key=bldtm
OsInfo[22].Value=1628
OsInfo[23].Key=bldbrch
OsInfo[23].Value=co_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
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OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
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OsInfo[28].Key=wpbuildmin
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OsInfo[29].Value=10.0.22000.675.amd64fre.co_release.210604-1628
OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
OsInfo[31].Value=Core
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[34].Key=fconid
OsInfo[34].Value=18299130,0,2,0;19194231,0,2,0;19638787,0,2,0;23531064,2,2,0;23562335,2,2,1;23563673,2,2,0;24172318,0,2,1;25704915,1,2,1;27336672,0,1,1;35825666,0,1,1;37801696,0,1,1;37837060,0,1,1;37926348,0,1,0
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FriendlyEventName=Stopped working
ConsentKey=BEX64
AppName=ATEM Setup.exe
AppPath=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\ATEM Setup.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=2693DA943CA0C95C4DD494F48521DF43
MetadataHash=1949269728


The Atem Setup, when double-clicking on the icon, I can see the user interface poping up for about 1 second. I can see "No ATEM found".

The Atem Software Control does not show any user interface. I see in the Windows Event Viewer an error entry:

Code: Select all

Faulting application name: ATEM Software Control.exe, version: 0.0.0.0, time stamp: 0x627e0179
Faulting module name: ATEM Software Control.exe, version: 0.0.0.0, time stamp: 0x627e0179
Exception code: 0xc0000409
Fault offset: 0x0000000000c748a4
Faulting process id: 0xc5c
Faulting application start time: 0x01d87f4db98628bd
Faulting application path: C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Software Control\ATEM Software Control.exe
Faulting module path: C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Software Control\ATEM Software Control.exe
Report Id: c1a5f31a-c6c1-4956-9b0a-48c3a84043db
Faulting package full name:
Faulting package-relative application ID:


And an information entry:

Code: Select all

Fault bucket 1376747958141014940, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: ATEM Software Control.exe
P2: 0.0.0.0
P3: 627e0179
P4: ATEM Software Control.exe
P5: 0.0.0.0
P6: 627e0179
P7: 0000000000c748a4
P8: c0000409
P9: 0000000000000002
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.db39abc7-ca30-4d10-9944-16d8c47fa114.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.a9bea2d7-6cab-4804-973e-384d3e701544.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.0ae51ebb-c0f0-43e1-8095-e6a3b0117675.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.6658aaed-27c3-48be-b531-e88374dbae26.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c423c712-f978-45d6-9028-c08ee5fb3abc.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ATEM Software Co_e8df8b995bfc2ebf37c44ec4dc491296ea34e_6ad89314_50625dd0-ca8d-41ed-8241-fa895614a4df

Analysis symbol:
Rechecking for solution: 0
Report Id: c1a5f31a-c6c1-4956-9b0a-48c3a84043db
Report Status: 268435456
Hashed bucket: 177b29e339ed0bdfc31b30f93e3d539c
Cab Guid: 0


I am running on a Windows 11 Home machine, Intel 11th generation i7-11700k and the video card is an NVIDIA RTX 3060 Ti, driver version 512.95 (latest). The software were working when I was using the ATEM on my Macbook Pro. I have only seen these software issues since I moved to this new Windows machine.

I'd use the uninstaller and reinstall and see if that helps.

Hi Roger Suski,
Thank you for the suggestion. I will give it another shot tonight.

For context, the PC is brand new, thus the ATEM installation is also the latest (8.7.1). That being said, I have nothing to lose to uninstall and install again. I'll write back to give the result.

I uninstalled, rebooted, and installed again with the same result.

I want to stress that the camera is working with ATEM Mini. I can use the ATEM but none of the software. So, a little bit restrictive.

Did you ever find a solution to this? I'm running in to the same error on a new laptop. ATEM Setup loads for a half second then crashes regardless of whether a switcher is connected via USB. ATEM Software Control simply fails to load at all. Very frustrating. I've tried rolling back to several previous versions of the software but no luck so far.

I think I stumbled across the solution. It seems to be firewall related. I ended up installing on a third computer and a firewall warning came up and I allowed access to the control software. Then I hoped over to the original computer, which gave no firewall warning, and temporarily disabled the firewall completely and both Setup and Software Control launched without issue. I don't know which ports are causing the crash, but will see what I can find out.

I suggest that BMD give an alert for this rather than crash...

Hi,

Has anyone found a solution to this issue? I am running into the same problem. Adding Firewall rules and exceptions have not helped. The both programs are still crushing.

Thank you,

Try disabling the firewall entirely to test. Then uninstall the current software version and install the latest. Reinstall if already running the latest. That did the trick for me. Then I'd suggest turning the firewall back on and adding exclusions, etc... to dial in the right firewall settings.

I have found the source of the issue for me.
I am VirtualBox for some tests, and there was a VirtualBox network interface active that cause my ATEM Software to crash. When I disable the network interface, ATEM Setup and ATEM Software Control work fine.
Thank you,

I have the same problem with Wireguard VPN interfaces, that offer both IPv4 and IPv6. I have two different VPNs, one is IPv4 only and the other one offers both IPv4 and IPv6. When connected to the first one, ATEM Software Control launches just fine. When connected to the other one, it crashes on launch. I have already reported the Bug to Blackmagic Support and they blamed the VPN software, which is ridiculous.

I know this is and older post, I have the same issues, I've tried everything I know, deleted, reinstall, firewall disabled, nothing works, I was able to open it ones, but next time I tried its not working, any help would be greatly appreciated.

I got this problem as many others. In another forum thread (viewtopic.php?f=4&t=180773) there is an explanation that worked for me.

Make sure to extract the zip file before running the installer.
It used to be possible to run the installer without extracting it first, but that stopped working in the last couple of versions.

So do NOT double click the zip file which will normally open it as if it was a folder. Instead, right click and choose "Extract all" or similar. Then enter the extracted folder and double click the Install script (for me it is called "Install Atem v9.0.2.msi").

Just because I had the same problem even with the newest version. And this thread shows up on Google search as the best option.

For me, it was the wireless network adapter (may be any other interface).
After testing a few options, it finally seems to be the IPv6 option on the interface. If i disable it Atem software starts without any problems, but as soon as I enable it, the software crashes without even showing up for a second.

Maybe this will help someone...