- Posts: 7
- Joined: Fri Oct 16, 2020 4:30 pm
- Real Name: Patrick Desjardins
Hello,
I am about to use the ATEM mini from my cameras to my windows into OBS. However, when I double-click the ATEM Setup.exe or the ATEM Software Control tools they are both opening and closing rapidly.
The Atem Setup creates an entry into the Windows 11 Event Viewer:
I also see an entry about "information level":
The .wer file contains:
The Atem Setup, when double-clicking on the icon, I can see the user interface poping up for about 1 second. I can see "No ATEM found".
The Atem Software Control does not show any user interface. I see in the Windows Event Viewer an error entry:
And an information entry:
I am running on a Windows 11 Home machine, Intel 11th generation i7-11700k and the video card is an NVIDIA RTX 3060 Ti, driver version 512.95 (latest). The software were working when I was using the ATEM on my Macbook Pro. I have only seen these software issues since I moved to this new Windows machine.
I am about to use the ATEM mini from my cameras to my windows into OBS. However, when I double-click the ATEM Setup.exe or the ATEM Software Control tools they are both opening and closing rapidly.
The Atem Setup creates an entry into the Windows 11 Event Viewer:
- Code: Select all
Faulting application name: ATEM Setup.exe, version: 0.0.0.0, time stamp: 0x62215599
Faulting module name: ATEM Setup.exe, version: 0.0.0.0, time stamp: 0x62215599
Exception code: 0xc0000409
Fault offset: 0x000000000006a6f8
Faulting process id: 0x4ee0
Faulting application start time: 0x01d87f4af9ac4ee5
Faulting application path: C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\ATEM Setup.exe
Faulting module path: C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\ATEM Setup.exe
Report Id: 11413d37-7f2c-44a1-8c76-45aab100dc21
Faulting package full name:
Faulting package-relative application ID:
I also see an entry about "information level":
- Code: Select all
Fault bucket 1849020295787230926, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0
Problem signature:
P1: ATEM Setup.exe
P2: 0.0.0.0
P3: 62215599
P4: ATEM Setup.exe
P5: 0.0.0.0
P6: 62215599
P7: 000000000006a6f8
P8: c0000409
P9: 0000000000000002
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.9c803ebd-8e27-4a0e-a57c-362a8c306e97.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.eb3e182b-e15b-4ca4-8cb1-f9a7cc497bc1.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.9707d4e4-108c-4f07-b78b-70fd54e37eb1.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.f6cf1843-315a-4fd4-940d-602372756c05.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.50fb2048-505e-4551-a14b-fb6b933b0117.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ATEM Setup.exe_403268ab4eaea330d4d74de50992d53dfdeb63_7f58c6d2_2a8a609a-43b6-4dc8-b40a-c331a3b275ed
Analysis symbol:
Rechecking for solution: 0
Report Id: 11413d37-7f2c-44a1-8c76-45aab100dc21
Report Status: 268435456
Hashed bucket: f1e1d5f3e60e2f5a39a90a2998e2b6ce
Cab Guid: 0
The .wer file contains:
- Code: Select all
Version=1
EventType=BEX64
EventTime=132996149006675225
ReportType=2
Consent=1
UploadTime=132996149008324626
ReportStatus=268435456
ReportIdentifier=2a8a609a-43b6-4dc8-b40a-c331a3b275ed
IntegratorReportIdentifier=11413d37-7f2c-44a1-8c76-45aab100dc21
Wow64Host=34404
NsAppName=ATEM Setup.exe
AppSessionGuid=00004ee0-0001-001f-e54e-acf94a7fd801
TargetAppId=W:0006d212c0a0954cafaa89b717ea195583240000ffff!0000757179cec44cbccc585d207aafe954593eebe3ce!ATEM Setup.exe
TargetAppVer=2022//03//03:23:56:09!1ab774!ATEM Setup.exe
BootId=4294967295
ServiceSplit=2248659913
TargetAsId=1276
UserImpactVector=3145728
IsFatal=1
EtwNonCollectReason=4
Response.BucketId=f1e1d5f3e60e2f5a39a90a2998e2b6ce
Response.BucketTable=5
Response.LegacyBucketId=1849020295787230926
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=ATEM Setup.exe
Sig[1].Name=Application Version
Sig[1].Value=0.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=62215599
Sig[3].Name=Fault Module Name
Sig[3].Value=ATEM Setup.exe
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=62215599
Sig[6].Name=Exception Offset
Sig[6].Value=000000000006a6f8
Sig[7].Name=Exception Code
Sig[7].Value=c0000409
Sig[8].Name=Exception Data
Sig[8].Value=0000000000000002
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.22000.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=b8bb
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=b8bba1998fdfcec63c889d570cc84ada
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=ae33
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=ae33be8e70f5ea97f3c8012de70fcba4
UI[2]=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\ATEM Setup.exe
LoadedModule[0]=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\ATEM Setup.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\System32\WS2_32.dll
LoadedModule[5]=C:\Windows\System32\RPCRT4.dll
LoadedModule[6]=C:\Windows\System32\ole32.dll
LoadedModule[7]=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\Qt5Gui.dll
LoadedModule[8]=C:\Windows\System32\msvcp_win.dll
LoadedModule[9]=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\Qt5Network.dll
LoadedModule[10]=C:\Windows\System32\ucrtbase.dll
LoadedModule[11]=C:\Windows\System32\GDI32.dll
LoadedModule[12]=C:\Windows\System32\win32u.dll
LoadedModule[13]=C:\Windows\System32\gdi32full.dll
LoadedModule[14]=C:\Windows\System32\USER32.dll
LoadedModule[15]=C:\Windows\System32\ADVAPI32.dll
LoadedModule[16]=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\Qt5Widgets.dll
LoadedModule[17]=C:\Windows\System32\msvcrt.dll
LoadedModule[18]=C:\Windows\System32\combase.dll
LoadedModule[19]=C:\Windows\System32\sechost.dll
LoadedModule[20]=C:\Windows\System32\SHELL32.dll
LoadedModule[21]=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\Qt5Core.dll
LoadedModule[22]=C:\Windows\SYSTEM32\NETAPI32.dll
LoadedModule[23]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[24]=C:\Windows\SYSTEM32\OPENGL32.dll
LoadedModule[25]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[26]=C:\Windows\SYSTEM32\VCRUNTIME140.dll
LoadedModule[27]=C:\Windows\SYSTEM32\MSVCP140.dll
LoadedModule[28]=C:\Windows\SYSTEM32\UxTheme.dll
LoadedModule[29]=C:\Windows\SYSTEM32\dwmapi.dll
LoadedModule[30]=C:\Windows\SYSTEM32\MPR.dll
LoadedModule[31]=C:\Windows\SYSTEM32\USERENV.dll
LoadedModule[32]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[33]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[34]=C:\Windows\SYSTEM32\GLU32.dll
LoadedModule[35]=C:\Windows\SYSTEM32\VCRUNTIME140_1.dll
LoadedModule[36]=C:\Windows\SYSTEM32\dxcore.dll
LoadedModule[37]=C:\Windows\SYSTEM32\NETUTILS.DLL
LoadedModule[38]=C:\Windows\SYSTEM32\WKSCLI.DLL
LoadedModule[39]=C:\Windows\SYSTEM32\SRVCLI.DLL
LoadedModule[40]=C:\Windows\SYSTEM32\CRYPTBASE.DLL
LoadedModule[41]=C:\Windows\System32\IMM32.DLL
LoadedModule[42]=C:\Windows\System32\NSI.dll
LoadedModule[43]=C:\Windows\System32\shcore.dll
LoadedModule[44]=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\plugins\platforms\qwindows.dll
LoadedModule[45]=C:\Windows\System32\OLEAUT32.dll
LoadedModule[46]=C:\Windows\SYSTEM32\WTSAPI32.dll
LoadedModule[47]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[48]=C:\Windows\System32\bcryptPrimitives.dll
LoadedModule[49]=C:\Windows\SYSTEM32\windows.storage.dll
LoadedModule[50]=C:\Windows\SYSTEM32\wintypes.dll
LoadedModule[51]=C:\Windows\System32\shlwapi.dll
LoadedModule[52]=C:\Windows\SYSTEM32\profapi.dll
LoadedModule[53]=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\plugins\imageformats\qgif.dll
LoadedModule[54]=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\plugins\imageformats\qjpeg.dll
LoadedModule[55]=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\plugins\imageformats\qtiff.dll
LoadedModule[56]=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\plugins\imageformats\qwbmp.dll
LoadedModule[57]=C:\Windows\system32\dwrite.dll
LoadedModule[58]=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\AdminUtility\PlugIns\ATEM\AtemSetupD2Plugin.dll
LoadedModule[59]=C:\Windows\System32\SETUPAPI.dll
LoadedModule[60]=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\AdminUtility\PlugIns\ATEM\AtemSetupLegacyPlugin.dll
LoadedModule[61]=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\AdminUtility\PlugIns\StreamingBridge\StreamingBridgePlugin.dll
LoadedModule[62]=C:\Windows\system32\d3d9.dll
LoadedModule[63]=C:\Windows\SYSTEM32\msasn1.dll
LoadedModule[64]=C:\Windows\SYSTEM32\cryptnet.dll
LoadedModule[65]=C:\Windows\System32\CRYPT32.dll
LoadedModule[66]=C:\Windows\System32\WINTRUST.DLL
LoadedModule[67]=C:\Windows\System32\imagehlp.dll
LoadedModule[68]=C:\Windows\SYSTEM32\CRYPTSP.dll
LoadedModule[69]=C:\Windows\system32\rsaenh.dll
LoadedModule[70]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[71]=C:\Windows\SYSTEM32\directxdatabasehelper.dll
LoadedModule[72]=C:\Windows\SYSTEM32\ntmarta.dll
LoadedModule[73]=C:\Windows\System32\MSCTF.dll
LoadedModule[74]=C:\Windows\System32\clbcatq.dll
LoadedModule[75]=C:\Windows\system32\dataexchange.dll
LoadedModule[76]=C:\Windows\system32\twinapi.appcore.dll
LoadedModule[77]=C:\Windows\SYSTEM32\textinputframework.dll
LoadedModule[78]=C:\Windows\SYSTEM32\CoreMessaging.dll
LoadedModule[79]=C:\Windows\SYSTEM32\CoreUIComponents.dll
LoadedModule[80]=C:\Windows\SYSTEM32\cfgmgr32.dll
LoadedModule[81]=C:\Windows\SYSTEM32\DEVOBJ.dll
LoadedModule[82]=C:\Windows\system32\mswsock.dll
LoadedModule[83]=C:\Windows\SYSTEM32\dhcpcsvc.DLL
LoadedModule[84]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
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OsInfo[3].Key=ubr
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OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=101
OsInfo[9].Key=domain
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OsInfo[10].Key=prodsuite
OsInfo[10].Value=768
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
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OsInfo[31].Value=Core
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OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[34].Key=fconid
OsInfo[34].Value=18299130,0,2,0;19194231,0,2,0;19638787,0,2,0;23531064,2,2,0;23562335,2,2,1;23563673,2,2,0;24172318,0,2,1;25704915,1,2,1;27336672,0,1,1;35825666,0,1,1;37801696,0,1,1;37837060,0,1,1;37926348,0,1,0
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FriendlyEventName=Stopped working
ConsentKey=BEX64
AppName=ATEM Setup.exe
AppPath=C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Setup\ATEM Setup.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=2693DA943CA0C95C4DD494F48521DF43
MetadataHash=1949269728
The Atem Setup, when double-clicking on the icon, I can see the user interface poping up for about 1 second. I can see "No ATEM found".
The Atem Software Control does not show any user interface. I see in the Windows Event Viewer an error entry:
- Code: Select all
Faulting application name: ATEM Software Control.exe, version: 0.0.0.0, time stamp: 0x627e0179
Faulting module name: ATEM Software Control.exe, version: 0.0.0.0, time stamp: 0x627e0179
Exception code: 0xc0000409
Fault offset: 0x0000000000c748a4
Faulting process id: 0xc5c
Faulting application start time: 0x01d87f4db98628bd
Faulting application path: C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Software Control\ATEM Software Control.exe
Faulting module path: C:\Program Files (x86)\Blackmagic Design\Blackmagic ATEM Switchers\ATEM Software Control\ATEM Software Control.exe
Report Id: c1a5f31a-c6c1-4956-9b0a-48c3a84043db
Faulting package full name:
Faulting package-relative application ID:
And an information entry:
- Code: Select all
Fault bucket 1376747958141014940, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0
Problem signature:
P1: ATEM Software Control.exe
P2: 0.0.0.0
P3: 627e0179
P4: ATEM Software Control.exe
P5: 0.0.0.0
P6: 627e0179
P7: 0000000000c748a4
P8: c0000409
P9: 0000000000000002
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.db39abc7-ca30-4d10-9944-16d8c47fa114.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.a9bea2d7-6cab-4804-973e-384d3e701544.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.0ae51ebb-c0f0-43e1-8095-e6a3b0117675.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.6658aaed-27c3-48be-b531-e88374dbae26.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c423c712-f978-45d6-9028-c08ee5fb3abc.tmp.txt
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ATEM Software Co_e8df8b995bfc2ebf37c44ec4dc491296ea34e_6ad89314_50625dd0-ca8d-41ed-8241-fa895614a4df
Analysis symbol:
Rechecking for solution: 0
Report Id: c1a5f31a-c6c1-4956-9b0a-48c3a84043db
Report Status: 268435456
Hashed bucket: 177b29e339ed0bdfc31b30f93e3d539c
Cab Guid: 0
I am running on a Windows 11 Home machine, Intel 11th generation i7-11700k and the video card is an NVIDIA RTX 3060 Ti, driver version 512.95 (latest). The software were working when I was using the ATEM on my Macbook Pro. I have only seen these software issues since I moved to this new Windows machine.