HyperDeck Studio HD Network Connection

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JaeMont

  • Posts: 3
  • Joined: Mon Jul 27, 2020 4:07 pm
  • Real Name: Jason Montgomery

HyperDeck Studio HD Network Connection

PostWed Sep 28, 2022 5:13 pm

Hello,

I am having an issue with a HyperDeck Studio HD not connecting to the LAN. The unit has been working perfectly for about 3 months and then stopped connecting. I changed nothing about the network or the HyperDeck in this time.

The HyperDeck is set to DHCP but will not get a correct IP address or subnet mask. The gateway is set to give addresses in the 192.168.3.6 - 254 range with the subnet of 255.255.255.0. The HyperDeck shows an address of 169.254.204.167 and a subnet mask of 255.255.0.0.

Setup
HyperDeck plugged into Ubiquiti USW-Pro-24-PoE. IP address by DHCP.

Troubleshooting
- Changed all cables
- Swapped cables with another HyperDeck
- Swapped ports on the switch
- Switched to a static IP
- Tied to ping both static IP and DHCP address
- Used non working HyperDeck switch port and cables with another HyperDeck (everything worked)
- Updated switch firmware
- Updated HyperDeck firmware
- Factory reset the HyperDeck

Has anyone else had this problem or do I just have a bad unit? Thanks in advance for any insight!

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