Atem Mini webcam source black on macOS

Questions about ATEM Switchers, Camera Converter and everything live!
  • Author
  • Message
Offline

pierreg

  • Posts: 6
  • Joined: Wed Feb 01, 2023 6:39 pm
  • Real Name: Pierre Greborio

Atem Mini webcam source black on macOS

PostWed Feb 01, 2023 6:44 pm

Hello,
I have an Atom Mini Pro connected via USB-C to my Mac Book Pro (Ventura 13.2). I can see switcher via ATEM Software Controller. However the webcam source shows completely black. The audio is coming through. I tried with faceTime, Photo Booth and WebEx, the video is always black. I rebooted the switcher and sill black. What can I do to fix this?
Offline
User avatar

Roman Pytkin Pekarek

  • Posts: 2312
  • Joined: Tue Oct 30, 2012 1:11 pm
  • Location: SVK

Re: Atem Mini webcam source black on macOS

PostWed Feb 01, 2023 9:53 pm

And do u switched any input to program ?
http://tally.pytkin.sk
http://chucktv.eu
http://www.stonepp.tv
http://www.media-planet.sk
Offline

pierreg

  • Posts: 6
  • Joined: Wed Feb 01, 2023 6:39 pm
  • Real Name: Pierre Greborio

Re: Atem Mini webcam source black on macOS

PostWed Feb 01, 2023 9:57 pm

Video out is set to M/V. I tried 1,2,3,4 and PGM.
Offline

pierreg

  • Posts: 6
  • Joined: Wed Feb 01, 2023 6:39 pm
  • Real Name: Pierre Greborio

Re: Atem Mini webcam source black on macOS

PostWed Feb 01, 2023 10:25 pm

After various tentatives I can output still images, but not video output.
Offline

BennoZ

  • Posts: 449
  • Joined: Sat Feb 03, 2018 2:42 pm
  • Real Name: Benno Zwanenburg

Re: Atem Mini webcam source black on macOS

PostWed Feb 01, 2023 10:40 pm

That's a very famous bug and there are lot's of threads written here:

viewtopic.php?f=4&t=134228

viewtopic.php?f=4&t=117980

viewtopic.php?f=4&t=151867

To solve it you have to power off/on the Atem and then you will have an image on the USB webcam output.
Till now Blackmagic don't have a solution for this longlasting problem.
Offline

pierreg

  • Posts: 6
  • Joined: Wed Feb 01, 2023 6:39 pm
  • Real Name: Pierre Greborio

Re: Atem Mini webcam source black on macOS

PostWed Feb 01, 2023 11:19 pm

I tried it all and nothing. Reboot the ATEM, tried with both MacBook M1 and Intel, nothing seem to work. Only still images, but no video
Offline

BennoZ

  • Posts: 449
  • Joined: Sat Feb 03, 2018 2:42 pm
  • Real Name: Benno Zwanenburg

Re: Atem Mini webcam source black on macOS

PostThu Feb 02, 2023 12:46 am

But do you have video on your multiview in the program window?
Offline

pierreg

  • Posts: 6
  • Joined: Wed Feb 01, 2023 6:39 pm
  • Real Name: Pierre Greborio

Re: Atem Mini webcam source black on macOS

PostThu Feb 02, 2023 4:58 pm

I am quite new to this switch. I checked the preview and video is black too.

Perhaps that is the problem. I am using two iPhone as camera.
Offline
User avatar

Roman Pytkin Pekarek

  • Posts: 2312
  • Joined: Tue Oct 30, 2012 1:11 pm
  • Location: SVK

Re: Atem Mini webcam source black on macOS

PostFri Feb 03, 2023 11:24 pm

U must see camera inputs in multiviewer .. And after that , u can switch any camera to PGM output or PREVIEW ..
http://tally.pytkin.sk
http://chucktv.eu
http://www.stonepp.tv
http://www.media-planet.sk
Offline

pierreg

  • Posts: 6
  • Joined: Wed Feb 01, 2023 6:39 pm
  • Real Name: Pierre Greborio

Re: Atem Mini webcam source black on macOS

PostTue Feb 07, 2023 10:20 pm

I finally found out the issue was resolved after downloading the lightning HDMI adapter firmware for iPhone. For some reasons the message was not shown before. After a reboot I got the notification, accepted and it started working.
Offline

dcheideman

  • Posts: 3
  • Joined: Thu Jun 25, 2020 1:47 am
  • Real Name: Dennis Heideman

Re: Atem Mini webcam source black on macOS

PostSat Oct 07, 2023 9:26 pm

I have same problem as original post. Connecting to usb-c through my macbook pro. And choosing blackmagic design as the webcam source. The audio works, but the video is black. Same for a second mac, but on a mac deskside it works fine. Anyone have an answer?
Offline

BennoZ

  • Posts: 449
  • Joined: Sat Feb 03, 2018 2:42 pm
  • Real Name: Benno Zwanenburg

Re: Atem Mini webcam source black on macOS

PostTue Oct 10, 2023 2:37 pm

I red a solution somewhere on this forum:

“Uninstall latest vers, reboot, reinstall 8.5.1, reboot.
Unplug everything from atem.
While holding mic 1 on button plug in the atem power (mic 1 should be blinking).
Then plug in the USB cable.
Go to atem setup and click to get 'update atem'. Continue with firmware update.
Then try your hdmi cams, no more blackscreen in obs.”
Offline

dcheideman

  • Posts: 3
  • Joined: Thu Jun 25, 2020 1:47 am
  • Real Name: Dennis Heideman

Re: Atem Mini webcam source black on macOS

PostTue Oct 10, 2023 5:02 pm

Perhaps I'm the only one that read the original post the way I did. The problem I am having, is that if I connect the usb-c port from the ATEM device to my macbook. And then try and open something like zoom. Zoom shows the "blackmagic" device as a webcam. If I select it the screen is black. Selecting the "blackmagic" for audio works fine. But for video it is just black screen.

I did get it resolved. Instead of turning on the ATEM device and THEN plugging into my mac. I rebotted the ATEM device while it was already plugged into my mac, and then it worked. Simple workaround.
Offline

BennoZ

  • Posts: 449
  • Joined: Sat Feb 03, 2018 2:42 pm
  • Real Name: Benno Zwanenburg

Re: Atem Mini webcam source black on macOS

PostTue Oct 10, 2023 5:50 pm

That didn’t work for me…

Return to Live Production

Who is online

Users browsing this forum: broken robot and 32 guests