ATEM Constellation8k disconnecting from Software Control

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diemildefreude

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  • Joined: Thu Apr 13, 2023 8:38 am
  • Real Name: stephan perez

ATEM Constellation8k disconnecting from Software Control

PostThu Apr 13, 2023 8:51 am

Here is what happens:

1) The atem switcher's button layout stops appearing in atemSoftwareControl

2) Pinging the switcher still gets a response.

3) Opening the atemSetup software, I'm asked to install an Update (even if I have the latest version)

4) The "Update" fails and I get an endless "connecting" screen.

Restarting the Switcher (un- and re-plugging its power cord) fixes this, but it will happen again eventually.

Has anyone else had this problem?

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