Web Presenter 4K: go live and stop stream buttons lock up

I have the Web Presenter 4K on our network and noticed when we try to use the software to go live, the buttons are non-active after a certain period of time. They just stop working. The buttons on the panel of the hardware device also stop working. I just unplug it and plug it back in and it resets. Has anybody experienced this? If so, what’s the workaround? Thanks.

try another internet connection ..