Blackmagic Forum

I've recently installed a Videohub 40x40 and two Master Control Pro panels. These are all networked via a dumb switch with static IPs. Upon initial power up, both panels connect to the videohub and appear as they should. Within 5-10 minutes, both panels have gone to a flashing red light and a message indicating no connection with the videohub. At this point, I cannot establish communication with a network or USB connection with the panels without pulling power. When I pull power and start back up, they immediately find the videohub, only to lose connection again within another 5-10 minutes. I've verified there are no ip conflicts on the network. My PC with the videohub software maintains connection with the videohub throughout the entire process, so at this point, it doesn't appear to be on the videohub side. I've had issues with older BMD panels requiring the occasional power cycle to establish a network connection, but nothing like this. Any suggestions?

I am having a similar issue but they stay connected for a random amount of time, usually days or more and randomly disconnect. We have both Master Control and Master Control PRO panels, both of which do this. Power cycling them is the only "fix" so far, not even disconnecting them from the switch and reconnecting them helps. Have you have any luck yet?

Hello,
we have same problem, all our Videohub SmartControl pro (buy few month ago) go to Red Flash state (No Network) after one day. Even if we try to connect a Smart Pro directly to the videohub (without any switch) , we have same problem.
When the panel goes in Red Flash, impossible to connect with SUB to.
Only a power reboot resolve the problem.
Connection with the videohub (40X40 12G) with the control software is always active during this problem.
Any idee or workaround to resolve this ?
If you connect to the Smart Control Pro with a labtop, run Soft Videohub hardware panel setup, and run Wireshark, you can see that after one day the panel stop responding without any annoucment or other ethernet message..
Best regards

Same Here. We are using a dumb ethernet switch and configured 4 master control pro and a videohub 40x40 with static IP. But it loses the connection randomly and only return to work rebooting it, No solution discovery to it yet

Hello,
I have the ability to test a beta off the new videohub version 10.1
This one update the firmware of the Videohub smart control pro. It resolve for the moment this lost of connection problem.
Wait for the release of the official version.
Best regards

I have the same issue. Two main Videohubs and six Master Control Pros. Anyone know when 10.1 is being released?