Hyperdeck connection issues.

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gmckee

  • Posts: 3
  • Joined: Tue Sep 19, 2023 7:42 pm
  • Real Name: Geoffrey McKee

Hyperdeck connection issues.

PostMon Jan 22, 2024 7:54 pm

Hey everyone.

I have a ATEM Constellation 8K and a couple of Hyperdeck minis. The ATEM will not connect to the hyper decks automatically I have to clear out the IP address in the settings and re add them. Then they work fine.

It is worth noting that the Decks are connected to the ATEM through a Netgear M4250 switch that does take a few minutes to power up. So my guess is the ATEM checks only once for a connection on power up and then just gives up after that.

But I wanted to see if there is any known resolution for this, since I have to have it setup in this way and it drives me crazy.
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floh79

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  • Joined: Thu Dec 17, 2020 10:45 am
  • Real Name: Florian Erfurth

Re: Hyperdeck connection issues.

PostThu Jan 25, 2024 3:08 pm

Side-Quest for BlackMagicDesign:
Please add a "Reconnect" button in IP-Settings for HyperDeck in ATEM App, :idea:
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Thomascavs

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  • Real Name: Thomas Morrissey

Re: Hyperdeck connection issues.

PostThu Jan 25, 2024 11:09 pm

This seems to be a known bug with all hyperdecks. I’ve gotten used to resetting the ip address each time
4 x Ursa Broadcast with Studio viewfinder. Ursa Mini Pro 4.6k Ef. Ursa Mini 4k. Ursa Mini 4.6k. Television Studio Pro 4k. Hyperdeck Pro 4k. ATEM Camera control Panel. Autoscript EPIC IP 17. Constellation HD with Advanced panel
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gmckee

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  • Joined: Tue Sep 19, 2023 7:42 pm
  • Real Name: Geoffrey McKee

Re: Hyperdeck connection issues.

PostSun Feb 04, 2024 8:45 pm

Thomascavs wrote:This seems to be a known bug with all hyperdecks. I’ve gotten used to resetting the ip address each time


Man that is super annoying. It's also the fact that I can't just type in the ip address again, it will not try and connect again. So I have to type in a different IP address and then type in the old one.

Kinda kills the whole point. I hope they fix this. I'd budget for new Hyperdecks if I knew that It would be fixed.

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