Atem Switcher Software Install Error

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splinter75

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Atem Switcher Software Install Error

PostSat Mar 01, 2014 9:58 pm

I'm trying to install this software on an ASUS AMD Quad Core A4-5000. Windows 8. I'm getting the flowing message. Anyone experience this?? Any suggestions??
Thanks,
-Rob
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Kay Junghanns

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Re: Atem Switcher Software Install Error

PostSat Mar 01, 2014 10:25 pm

please install as Administrator the software under Windows 8 oder 8.1
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splinter75

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Re: Atem Switcher Software Install Error

PostSat Mar 01, 2014 10:56 pm

I just checked and I am already the administrator. Any other thoughts?
Things that have worked for me!!

ATEM TVS
HyperDeck Shuttle 2
2 Sony EVI-H100S PTZ Cameras
Startech VGAPRO
Datavideo DAC-70 & VP-445
BM Converter, SDI to Component
Behringer DEQ2496
Windows 7 & 8 PC's
Intensity Pro PCIe
Sony Vegas Pro 13
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Liam Kennedy

  • Posts: 2110
  • Joined: Wed Aug 22, 2012 5:52 am
  • Location: Pasadena, CA

Re: Atem Switcher Software Install Error

PostMon Mar 03, 2014 6:09 pm

clutching at straws here. might be a display driver issue. I think I recall some prior posts of failed installs and that was the issue. seems odd... but without any other fix..just check that out.

of course beyond this... call the BM support line
ATEM 1/ME, TVS, Hyperdeck Studio, Fujitsu Lifebook NH751 USB3
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Gary Adams

Blackmagic Design

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Re: Atem Switcher Software Install Error

PostTue Mar 04, 2014 2:26 pm

Oddly, being the Administrator is not the same as running an application as Administrator. I don't know if this is the problem, but right click the application icon and select "Run as Administrator".

Regards, Gary
Gary Adams
Blackmagic Design
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splinter75

  • Posts: 48
  • Joined: Wed Oct 30, 2013 2:46 am
  • Real Name: Rob Podratz

Re: Atem Switcher Software Install Error

PostSun Mar 09, 2014 12:35 am

Thanks, not sure exactly what is was that fixed it, but here is what happened. I installed the software on a brand new laptop which had not been fully updated through "Windows Update". Once i applied the required updates it installed without a problem.

Thanks for your thoughts and idea's. I know I will have more as I am putting together a system right now.

-Rob
Things that have worked for me!!

ATEM TVS
HyperDeck Shuttle 2
2 Sony EVI-H100S PTZ Cameras
Startech VGAPRO
Datavideo DAC-70 & VP-445
BM Converter, SDI to Component
Behringer DEQ2496
Windows 7 & 8 PC's
Intensity Pro PCIe
Sony Vegas Pro 13

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