Pocket Camera / UltraStudio Recorder 3G 2024 Issues
Posted: Sun Mar 17, 2024 10:30 pmHi!
I have run a live stream for a nonprofit for the last three years and have had so many difficulties recently getting my live screen to reflect my source camera. My typical go-to troubleshooting has not helped to rectify the issue.
For reference, this is my current set-up:
Camera: Blackmagic Design Pocket Camera (6K)
Capture Card: UltraStudio Recorder 3G
Streaming Software: Streamlabs Desktop
Computer: MackBook Pro (running Sonoma)
Camera connected via HDMI to Capture Card, Capture Card connected via USB-C to Computer.
The issue seemed to happen all on its own and in an effort to troubleshoot, I have updated my computer, software, drivers, etc., all within the last three weeks and the issue persists. I get UltraStudio as an option to select on Streamlabs but when selected only get a black screen even though my pocket camera reflects the correct picture. Even when I test with another Blackmagic Camera via a different HDMI cord, I only see a black screen on Streamlabs.
I'm considering factory resetting my computer because I received a notification after updating to Sonoma that UltraStudio Recorder will not be compatible with future updates.
I even tested with other softwares like OBS and Ecamm Live and the same issue is there too. Any help or guidance would be greatly appreciated!
I have run a live stream for a nonprofit for the last three years and have had so many difficulties recently getting my live screen to reflect my source camera. My typical go-to troubleshooting has not helped to rectify the issue.
For reference, this is my current set-up:
Camera: Blackmagic Design Pocket Camera (6K)
Capture Card: UltraStudio Recorder 3G
Streaming Software: Streamlabs Desktop
Computer: MackBook Pro (running Sonoma)
Camera connected via HDMI to Capture Card, Capture Card connected via USB-C to Computer.
The issue seemed to happen all on its own and in an effort to troubleshoot, I have updated my computer, software, drivers, etc., all within the last three weeks and the issue persists. I get UltraStudio as an option to select on Streamlabs but when selected only get a black screen even though my pocket camera reflects the correct picture. Even when I test with another Blackmagic Camera via a different HDMI cord, I only see a black screen on Streamlabs.
I'm considering factory resetting my computer because I received a notification after updating to Sonoma that UltraStudio Recorder will not be compatible with future updates.
I even tested with other softwares like OBS and Ecamm Live and the same issue is there too. Any help or guidance would be greatly appreciated!