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ATEM 9.3.3 Update Issue

PostPosted: Fri Apr 12, 2024 9:54 am
by Suvorov.a.s.
Hi all!
I decided to update my Atem Constellation 8K to firmware 9.3.3 and encountered a problem that my Videohub Smart Control stopped connecting to ATEM and switching outputs, which is very important for me. I have many different Smart Controls from Blackmagic and none of them connect.

I was able to connect once, after Hard Reset ATEM. After rebooting, the problem occurs again.

Re: ATEM 9.3.3 Update Issue

PostPosted: Sat Apr 13, 2024 4:49 pm
by RRRoger
You may have to downgrade to previous version. (Simply install it)

I am interested in what this new version has in it for ATEM mini Pro?

Re: ATEM 9.3.3 Update Issue

PostPosted: Sun Apr 14, 2024 11:02 am
by Suvorov.a.s.
Yes, I can downgrade, but there is a major update for Constellation. And I want to use audio mapping in Consteallation 8K

Re: ATEM 9.3.3 Update Issue

PostPosted: Sun Apr 14, 2024 11:13 pm
by Roman Pytkin Pekarek
Uhh .. So Smart Control need update FW too :( ..

Re: ATEM 9.3.3 Update Issue

PostPosted: Thu Apr 18, 2024 4:06 am
by k02114
This problem not only occurs in the Videohub Control software version, but also fails to connect on the panel. Because there are a lot of panel hardware in my working environment, I also want to have the new features of 9.3.3. I hope that subsequent versions can fix this problem.

Re: ATEM 9.3.3 Update Issue

PostPosted: Wed May 15, 2024 8:20 pm
by Suvorov.a.s.
Im update ATEM to 9.4 version but problem still not solved.... So, I need to install previous version of ATEM Software and lose all new features. What about Blackmagic Support? When working version is appear?

Re: ATEM 9.3.3 Update Issue

PostPosted: Wed May 22, 2024 8:39 am
by BennoZ
RRRoger wrote:I am interested in what this new version has in it for ATEM mini Pro?

Only problems so I had to downgrade.

Re: ATEM 9.3.3 Update Issue

PostPosted: Sun May 26, 2024 3:37 am
by RRRoger
V9.4 is out.

Re: ATEM 9.3.3 Update Issue

PostPosted: Sun May 26, 2024 8:16 am
by Roman Pytkin Pekarek
9.4 is out more than month

Re: ATEM 9.3.3 Update Issue

PostPosted: Sun May 26, 2024 9:19 am
by BennoZ
Roman Pytkin Pekarek wrote:9.4 is out more than month

I know but the problem isn’t solved.