SmartView 12G No ATEM Input Signal on Power-up

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MarkBPlym

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  • Joined: Sun Aug 04, 2024 9:53 am
  • Real Name: Mark Buckingham

SmartView 12G No ATEM Input Signal on Power-up

PostSun Aug 04, 2024 10:02 am

We have 2 x Smartview 12G monitors in our broadcast suite and since performing a software upgrade the monitors on initial power-up now do not show the multi-view output from our ATEM. The monitors however do see a 1080p input as shown in the top right corner. I now have to power cycle the monitors via unplugging the IEC connection and when they power back on the multi-view ATEM output displays correctly. Anybody else have this issue and know of a fix as it is impracticable to go to the rear of the racks every time on power up? Thanks
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MarkBPlym

  • Posts: 2
  • Joined: Sun Aug 04, 2024 9:53 am
  • Real Name: Mark Buckingham

Re: SmartView 12G No ATEM Input Signal on Power-up

PostTue Aug 06, 2024 4:23 pm

Since posting and speaking with BM Tech Support SmartView 5.0 Update has been released which seems to have fixed the issue.

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