Why cant BMD support their screw ups?

I have called in for troubleshooting assistance regarding a 7" VF tally issue.....
If you are familiar with these, there are 3 tally areas. Front, Rear and a third rear under the hood.
So after after a busy summer of just dealing with it, i finally dug into this issue.
There is a riser terminal of 4 pins that connect to the 3rd tally led pcb. From J2 BMDPCB460B to J1 BMDPCB460B. There are literally no solder tabs for the riser pin to solder to, nor any trace of solder on it.
I called trying to order a replacement pcb as we are out of warranty by 6 months.
Only solution sent the entire thing in.
Anybody else have issues trying to order parts ?
If you are familiar with these, there are 3 tally areas. Front, Rear and a third rear under the hood.
So after after a busy summer of just dealing with it, i finally dug into this issue.
There is a riser terminal of 4 pins that connect to the 3rd tally led pcb. From J2 BMDPCB460B to J1 BMDPCB460B. There are literally no solder tabs for the riser pin to solder to, nor any trace of solder on it.
I called trying to order a replacement pcb as we are out of warranty by 6 months.
Only solution sent the entire thing in.
Anybody else have issues trying to order parts ?