Blackmagic Forum

Hi,

I've got a 2 M/E Constellation mixer installed in my rack. It's connected to a router by Ethernet and I'm using Companion to control it. However, I can only control it for a couple of hours after booting it up, then it usually starts disconnecting for small periods of time before it loses its connection to both Companion and ATEM Software Control completely. All it takes to get it online again though is to reboot it by removing its power, and it starts working on the network again.

Any idea what might be causing this? I have a static IP set on all the devices.

Thanks in advance!

Any other devices connecting to the ATEM at all?

Especially WiFi devices like iPads.

ManchesterV wrote:Any other devices connecting to the ATEM at all?

Especially WiFi devices like iPads.

There shouldn't be. The only ones that I can think of is Companion and the Software Control. There's a router specifically for the rack and the only devices that are connected to it is the mixer, two Hyperdecks, a Web Presenter, a Raspberry Pi running Companion and my computer over Wi-Fi.

maol03 wrote: my computer over Wi-Fi.

This sounds like the issue to me. If the Wi-Fi reconnects the ATEM will see it as a new connection while trying to keep up the old connection.
Wi-Fi and anything ATEM is not a good combination.

After a bit of testing, it seems that it works without issues when I connect it to another router (also with devices connected over wifi). The problem only occurs when the M/E is connected to a router mounted in the rack with a limited amount of devices (where almost all of them are from Blackmagic).

Is there anything I can check in the settings of the router to perhaps solve the issue?