Blackmagic Forum

Device: ATEM CONSTELLATION 4ME / 4K / Firmware 9.6.2

We ongoing random problems with the network port of a constellation 4k. In complete random moments the network port gets fully blind. No software access, no hardware panel access, no ping response - no more traffic on the switch port.
On the network side (switch) everything is under control and fine - no issues there.

The first time this happened, a restart itself did not help - we needed to connect via USB and deactivate the NTP / Timecode feature in the setup software. So we suspected this relatively new feature to be the problem and we deactivated it. 1 Day later - same story - network blind - but restart helped.
We tried all possible configs with the NTP - with a local NTP Server, with a public NTP Server, NO NTP, not much of a change. The problem stays the same - random loss of network connectivity - which is only reestablished by a restart of the ATEM.

Anyone else encountering same issues?

We have the same problem here. It is a new atem constellation 2ME 4k from october 24. No network connection. No software access. No ping. No communication nothing.

We also tried to switch off the NTP. that didn't help either.

Even a restart does not help. the only thing that works is the operation via usb.

Hello - same issue here. Have you since had any success, or did it become an RMA ?