- Posts: 2
- Joined: Thu Jan 16, 2025 12:22 am
- Real Name: Angelo Giordano
Thu Jan 16, 2025 12:25 am
Hi everyone,
I’d like to share an issue I encountered with my HyperDeck Studio HD Plus, hoping to get some advice or hear from others who might have experienced something similar.
I used this machine for the first time as the main recorder during a very important event. As usual, I ran some recording tests beforehand to check both video and audio. However, after a few minutes of recording, when I pressed the stop button, the REC and PLAY buttons stayed lit, the machine froze completely, and the timecode was stuck. There was no way to intervene—I had to cut the power to restore functionality.
The same issue occurred during a second attempt. You can imagine the panic and the loss of trust in the device in such a critical situation. For safety, I immediately set up parallel recordings using an ATEM and a Video Assist.
I was working in 1080p25, recording in H.264 SDI format on Lexar XC V60 250MB/s SD cards. After the two faults, I changed the settings to H.264 Medium, and fortunately, the problem didn’t happen again.
Has anyone experienced something similar? Could it be a firmware issue, a problem with the SD cards, or the configuration? The device is brand new, and this was its first use. Any advice or shared experience would be greatly appreciated!
Thanks in advance for your help.
Angelo
I’d like to share an issue I encountered with my HyperDeck Studio HD Plus, hoping to get some advice or hear from others who might have experienced something similar.
I used this machine for the first time as the main recorder during a very important event. As usual, I ran some recording tests beforehand to check both video and audio. However, after a few minutes of recording, when I pressed the stop button, the REC and PLAY buttons stayed lit, the machine froze completely, and the timecode was stuck. There was no way to intervene—I had to cut the power to restore functionality.
The same issue occurred during a second attempt. You can imagine the panic and the loss of trust in the device in such a critical situation. For safety, I immediately set up parallel recordings using an ATEM and a Video Assist.
I was working in 1080p25, recording in H.264 SDI format on Lexar XC V60 250MB/s SD cards. After the two faults, I changed the settings to H.264 Medium, and fortunately, the problem didn’t happen again.
Has anyone experienced something similar? Could it be a firmware issue, a problem with the SD cards, or the configuration? The device is brand new, and this was its first use. Any advice or shared experience would be greatly appreciated!
Thanks in advance for your help.
Angelo