HyperDeck Studio Pro fault - ideas please!

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Blackstar68

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HyperDeck Studio Pro fault - ideas please!

PostThu May 22, 2025 7:49 pm

The 12V/5A internal power supply of my 2013-vintage HyperDeck Studio Pro failed. Replacement restored some kind of life.
However, the front-panel display screen remained resolutely dead although controls could be operated (backlights engaging as appropriate).
SSDs were not recognised on insertion into either slot. Nothing was available from the analogue, HDMI or SDI outputs.
I then attached the unit to a PC via USB. The device was recognised by Blackmagic's Hyperdeck Utility, and indeed the video-compression mode could be selected from a pulldown menu. I was also invited to upgrade the firmware. This was achieved successfully (after an agonising wait!), but following this and a power-cycle the front-panel display remained inoperative.
However, it was discovered that the right-hand SSD slot now recognises the presence of a SSD (the left-hand one doesn't) indicating that the PSU failure might have corrupted the previously-installed firmware. Transport controls are operative with video files on an inserted SSD (cyclical green slot backlight behaves appropriately).
However, there's no analogue, HDMI or SDI output during this 'playback'! Furthermore, 'playback' doesn't stop at the end of the file (i.e. the green slot-backlight continues to revolve ad infinitum).
Furthermore the SDI input is not recognised. I attempted to cycle through the unit's inputs 'blind', but 'record' refuses to engage (as if no source is connected).
It seems to me that although the CPU and associated circuitry of this unit seem to work, some of the 'support' circuitry (notably that related to the display and AV interfaces) doesn't. This is possibly because the PSU failure 'took out' one or more of the voltage regulators feeding them. Another possibility is corruption of user memory (I note some kind of backup battery or capacitor - C263 - on the BMDPCB194C main circuit board) that a software upgrade doesn't address - is there some kind of 'factory reset' utility?).
Some internally-visible LEDs (grouped around the main board's 4-pin DC input connector) are operative. A red one (above the connector) is lit continually, and the top white one (of a group of four, below) flashes. Others remain unlit (the third of the group of four below the DC connector was found to illuminate when a SSD is inserted into the right-hand slot; no change - the second LED? - when a SSD is inserted into the left-hand slot). There are test point 'fingers' (on the area of the main board just above the power supply). 3.3V is present on one of them (as per the adjacent legend) and so at least one regulator is behaving!
As the CPU evidently works, is there some kind of diagnostics software that interrogates the unit via USB? This might help trace the fault.
Any ideas as to what could be wrong? Like most other high-tech firms these days (booo!), Blackmagic doesn't provide schematics or service manuals. I'd like to get it going again, but being more than 10 years old the unit won't be 'officially' supported by the manufacturer.
Or...does anyone have a spare BMDPCB194C board (from a scrapped unit?) they're prepared to sell me?

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