ATEM 2 M/E Production Studio 4k Software Dropout

I have a ATEM 2 M/E Production Studio 4k and is brand new. Ever since I got it and have been using at events the past 4 weeks the ATEM Software Control drops out every hour for exactly 16 seconds.

This happens when going through a router or directly connected to the ATEM Switcher. Anyone else had this problem with the new ATEM 4k's?

Have not seen any drop outs on 1 M/E 4k ATEM Switcher, even with latest firmware/software.

I have an original ATEM 2 M/E and experienced drop-outs with both the software control as well as a 1 M/E panel. All 3 devices were connected to a single ethernet switch and when a drop-out occured both the panel and the software would be unusable for about 15 seconds. Once I plugged the panel directly into the switcher, and then the second ethernet port on the panel into the ethernet switch with my iMac, the drop-outs stopped.

What is the best IP, Subnet and Gateway settings for a router that has an ATEM running through it?

david, what version of software are you running with your 2M/E? just curious.

we are running ver 6.3 on a 1M/E 4k and 2x 2M/E non-4k. we have run all three switchers and 3 videohub routers on the same network along with one BMD 1 M/E panel and 2 GVG100/arduino "Baz" conversion panels. we run both mac 10.8 and windows 8.1 computers, even on wifi. i'm running a single system this week on a 8-10 hour production day. all of this and i don't see these dropout issues everyone is talking about.

router settings is a topic that could fill a lifetime, but one thing to ensure is that you don't ever get a duplicate address in the system. for instance, if your router auto assigns IP between 2 and 100, but you fix the ATEM at 10, if the router then auto assigns 10 to another device you will have problems. i'm wondering if the dropouts i read about often result from such conflicts. make sure you know the DHCP range, and set your fixed IP devices outside of that range but still inside your same subnet.

the subnet mask can make or break you, the normal setting of 255.255.255.0 defines the network to allow address starting with the same three octet numbers to talk freely together. so 192.168.1.1 talks to 192.168.1.2 and 192.168.1.3, but will ignore/block 192.168.2.2 or 192.168.10.240. make sense?

that being said, the default ATEM address is 192.168.10.240. if you want everything to play nicely, you should either set your router to run a 192.168.10.xxx network, or change the ATEM numbers to match whatever IP numbers your router is already running.

Hey,

I've done numerous testing and gave up ages ago and just plug directly into the ATEM and use one computer to be dedicated to switch.

I've tried different IP addresses, 192.168.9.XXX, 10.0.0.XXX

I've tried putting the ATEM outside of the DHCP range, I have put the ATEM inside the DHCP range. Still keep getting drop outs. I'm running the ATEM 2 M/E 4K on the latest 6.4. I'll try testing it again and see if I get drop outs since I haven't tried for a while.

try going back to software 6.3 and see if that makes a difference. don't forget to update the switcher firmware and if you have it the panel firmware too.

also try a different cat5 cable. intermittent connections are probably 90% of networking problems…