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Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Tue Jan 14, 2014 4:27 pm
by JVonD
aeldryn wrote:I can confirm, that in this combination the Intensity Shuttle works in Resolume 4. Switching between imputs and formats in realtime without crash or stuck.
However the Media Live software is still blank....but Im not using that


Thanks aeldryn! Did you happen to try Wirecast? Hoping to use both USB3 and Thunderbolt Intensity Shuttles for a 2 cam HD shoot. Thanks! ~J :D

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Tue Jan 14, 2014 9:18 pm
by Matt Cavi
JVonD wrote:
aeldryn wrote:I can confirm, that in this combination the Intensity Shuttle works in Resolume 4. Switching between imputs and formats in realtime without crash or stuck.
However the Media Live software is still blank....but Im not using that


Thanks aeldryn! Did you happen to try Wirecast? Hoping to use both USB3 and Thunderbolt Intensity Shuttles for a 2 cam HD shoot. Thanks! ~J :D


Please let us know if you get this combo working! What laptop are you using?

Can anyone confirm the G55VW-DH71? I have the one with USB3 and TB. TB works great but not usb3.. And pretty sure I had the Driver: V3.5.24.0, the one listed as working. I am going to rebuild the OS tonight, disable wifi, bluetooth and the webcam. Maybe if I use an older version of Desktop video?

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Tue Jan 14, 2014 9:21 pm
by Matt Cavi
geraldft wrote:Report news for Clevo W350ST Haswell. Win 7 64 bit.

Intel USB3 X host controller - driver version 2.5.0.19

Also tried update to ver 2.5.1.28 8/8/2013

Desktop Video ver 9.7.5

Shuttle connects initially and managed to make a couple of captures, then it started disconnecting / reconnecting and loses the plot! Sometimes I can get it to work again but it's basically flaky. Often after playing back a clip - that seems to make it disconnect.

Update to DeskTop Video 9.7.7 doesn't work at all..

Back Tracked to DeskTop Video 9.7 seems to improve matters. Main glitch seems to be the Intensity Shuttle must be plugged in before starting capture program...

Maybe using a USB hub might help??? (Assuming it's possibly a power issue...?)



Hub will not work. So version 9.7.7 did not work at all? I seem to remember the USB working a bit better with older versions. Can anyone confirm what versions work with USB3, they all should but who knows..

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Tue Jan 14, 2014 9:22 pm
by Matt Cavi
Tony Rivera wrote:We're working on finding an alternative to supply you folks a place to go for drivers. We'll update when we have something for you.


Anything?

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Tue Jan 14, 2014 10:28 pm
by Tony Rivera
The site still hosts the drivers for the USB3.0 but since it is a third party site, we have no control over them. There are some problems with us hosting them from my understanding also which is why it hasn't been done already.

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Wed Jan 15, 2014 2:47 am
by Scott Smith
Is there a problem with you hosting a link?

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Wed Jan 15, 2014 5:54 pm
by Tony Rivera
My understanding on this is since they are not drivers provided by our company, we cannot host. However if you're looking for the links to the site, you can find them earlier in this thread.

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Mon Jan 20, 2014 8:52 pm
by Matt Cavi
Wasn't there talk of Desktop video 10? Maybe some updates on the USB3 drivers? I cant even get SD on the USB3 when my thunderbolt shuttle is plugged in at the same time. I have to totally reboot, unplug the TB to get the USB3 to work again, and even then its only 40% of the time working..

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Sun Jan 26, 2014 8:30 pm
by friendschurch
Dell Precision 4800 Works great with ATEM TVS. Works for about 12 minutes with Shuttle then I get the BSOD. All drivers up to date as well as BM Product i.e. Media Express. I have no problem getting pictures in Media Express, ATEM Control and Wirecast But... ten minutes into streaming BSOD!!! Sucks. I have to use the shuttle because of Wirecast. I was using the ATEM TVS with Livestream and I had no issues whatsoever. CRAP!. Just paid Wirecast for a year.

I assume it is the USB 3.0 issue. I have the latest driver for the USB 3.0 extensible Host Controller
8 Series/C220 Series USB EHCI #1-8c26

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Sun Jan 26, 2014 8:46 pm
by Oskari Mörsky
Asus x550c. Works with intensity shuttle. I recorded 2 hour session and no stability problems. Intel usb3 chipset and I dont know about drivers. No idea.. latest media express. :)

Lähetetty minun GT-I8190 laitteesta Tapatalkilla

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Thu Jan 30, 2014 12:48 am
by Z3P0
Oskari:

Can you provide more specs on your ASUS? What OS? What Processor? Etc. Any additional details would be very much appreciated. I was considering purchasing the ASUS X550C you have confirmed is working with the Blackmagic Intensity Shuttle USB 3.0....

Thanks in advance!
~Z3P0

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Thu Jan 30, 2014 4:32 pm
by Mike Squires
Most of us have had great luck with Asus laptops, it seems they implement the USB 3.0 chipset properly.

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Wed Mar 05, 2014 4:39 am
by JVonD
Seems like 1/2 the ppl here want to do a 2 cam HD shoot with a laptop using Wirecast or something like that.
So,, Blackmagic will you be coming out with a thunderbolt version of a shuttle with 2 HDMI in's ? or is there "ANY" Windows laptop that is capable of running a 2 cam HD shoot with your products?
Lets cut the crap and get a real answer here... :shock:
You all welcome! ~J

(Been waiting for about 5 years now to buy a new laptop... Still waiting...)

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Wed Mar 05, 2014 5:46 am
by Mike Squires
JVonD wrote:Seems like 1/2 the ppl here want to do a 2 cam HD shoot with a laptop using Wirecast or something like that.
So,, Blackmagic will you be coming out with a thunderbolt version of a shuttle with 2 HDMI in's ? or is there "ANY" Windows laptop that is capable of running a 2 cam HD shoot with your products?
Lets cut the crap and get a real answer here... :shock:
You all welcome! ~J

(Been waiting for about 5 years now to buy a new laptop... Still waiting...)



That's what a switcher is for.

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Sat Mar 22, 2014 9:18 am
by phahn
aeldryn wrote:Brand: ASUS
Type: G750JH-T4053H
Graphics card: Nvidia GeForce 780M
Chipset: Intel HM87
Operating system: Windows 8.1
Driver: modified Windows8_8.1_intel_x64_Series_7_USB_3.0_fixmypc.com.mt
Blackmagic driver: 7.7.7.0

I can confirm, that in this combination the Intensity Shuttle works in Resolume 4. Switching between imputs and formats in realtime without crash or stuck.
However the Media Live software is still blank....but Im not using that


Can you be a bit more specific about how you got your Asus laptop working? I'm having the hardest time with my G750JW and the shuttle working in win 8.1. I'm trying to capture/stream console gameplay, mostly using Xsplit. Thanks in advance for your help!

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Fri Apr 25, 2014 12:20 am
by julio_vj
Brand: Alienware
Type: m18x R1 - Yes it's R1!
Graphics card: GTX560m
Processor: i7 2960xm
Chipset: Intel HM67
Operating system: Windows 8

Usb 3.0 Driver: Renesas 2.1.39.0
Usb 3.0 Firmware: 4021

Blackmagic Desktop Video: 9.9.6

** Don't work with Blackmagic Desktop Video 10.0 or 10.1 **


I can confirm, that in this combination the Intensity Shuttle works in m18x R1! :D
In Blackmagic Media Express and in Resolume 4 (for Live Projection).

Tested HDMI audio/video input, with various resolutions and worked.
Tested Composite audio/video with old cam, and worked.

Tested Live Projection with video comming from GoPro Hero3+ Black,
and worked very well in 1080p 24 or 48 fps; in 30fps don't work.

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Fri Apr 25, 2014 6:42 am
by Adam Simmons
phahn wrote:
aeldryn wrote:Brand: ASUS
Type: G750JH-T4053H
Graphics card: Nvidia GeForce 780M
Chipset: Intel HM87
Operating system: Windows 8.1
Driver: modified Windows8_8.1_intel_x64_Series_7_USB_3.0_fixmypc.com.mt
Blackmagic driver: 7.7.7.0

I can confirm, that in this combination the Intensity Shuttle works in Resolume 4. Switching between imputs and formats in realtime without crash or stuck.
However the Media Live software is still blank....but Im not using that


Can you be a bit more specific about how you got your Asus laptop working? I'm having the hardest time with my G750JW and the shuttle working in win 8.1. I'm trying to capture/stream console gameplay, mostly using Xsplit. Thanks in advance for your help!
What gameplay? How is it connected?

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Fri May 02, 2014 9:58 am
by julio_vj
Brand: Alienware
Type: m14x R1
Graphics card: GT555m
Processor: i7 2820qm
Chipset: Intel HM67
Operating system: Windows 8

Usb 3.0 Driver: Renesas 2.1.39.0
Usb 3.0 Firmware: 4021

Blackmagic Desktop Video: 9.9.6

** Don't work with Blackmagic Desktop Video 10.0 or 10.1 **


I can confirm, that in this combination the Intensity Shuttle works in m14x R1!
In Blackmagic Media Express and in Resolume 4 (for Live Projection).

Tested HDMI audio/video input, with various resolutions and worked.
Tested Composite audio/video with old cam, and worked.

Tested Live Projection with video comming from GoPro Hero3+ Black,
and worked very well in 1080p 24 or 48 fps; in 30fps don't work.


** The m18x r1 and m14x r1 work very well with this combination of drivers and softwares **

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Mon May 12, 2014 7:08 pm
by MarkVanVelsor
julio_vj --I am not familiar with Alienware. Is the m14x R1 a model that is available to purchase today--or similar model? Also did your particular machine come with the Renesas USB 3.0 port? Or are you using the Renesas Driver with a different USB 3.0 port (Highly unlikely I know)

I am looking for a low cost, mobile, live streaming solution. I have Windows based software (that I want to use to display an overlay on the live stream and a Blackmagic Shuttle 3.0. All I need is a laptop that can execute the software AND work well with the Shuttle USB 3.0.

Any information would be great!

Thank you......

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Tue May 13, 2014 2:44 am
by Mike Squires
MarkVanVelsor wrote:julio_vj --I am not familiar with Alienware. Is the m14x R1 a model that is available to purchase today--or similar model? Also did your particular machine come with the Renesas USB 3.0 port? Or are you using the Renesas Driver with a different USB 3.0 port (Highly unlikely I know)

I am looking for a low cost, mobile, live streaming solution. I have Windows based software (that I want to use to display an overlay on the live stream and a Blackmagic Shuttle 3.0. All I need is a laptop that can execute the software AND work well with the Shuttle USB 3.0.

Any information would be great!

Thank you......


Alienware is now owned by Dell.

And no, you can't use Reneas drivers with non-Reneas hardware, that's not the way it works.

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Tue May 13, 2014 3:01 pm
by MarkVanVelsor
Mike....

I knew I was stretching with the driver comment!!! I know in the past, I've used printer drivers not necessarily developed for the printer I had...kind of worked...

I have seen in previous posts that the general consensus is that the ASUS gaming models are working with the Shuttle USB 3.0. Do you know (or have a strong opinion) that the new ASUS models will work? I noticed that the new ones I am looking at have a zero on the end of the model number (G750....)

Thanks for the info....just trying to increase my chances of getting a laptop that will work.

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Tue May 13, 2014 7:35 pm
by Mike Squires
The G750 is the newest, and I have the G55 (which is one version behind it), and have no problems.

I've personally tested the G53, G74, and G55, and none have had issues. I doubt the G750 would have any issues.

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Mon Jun 16, 2014 5:09 pm
by tdubbs
Brand: Lenovo
Type: Yoga 11s
Pricepoint: $500
Graphic card: Intel HD Graphics 4200
Chipset: Intel i5-3339Y
Driver: USB 3.0 eXtensible Host Controller
Firmware: default
Driver from: Intel
Ultrascope softw: Yet to be tested
Media express: Working
Hardware:
ATEM > Yet to be tested
Ultrascope pocket > Yet to be tested
Intensity > Works!!!
Ultrastudio > Yet to be tested

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Mon Jun 16, 2014 7:03 pm
by DonaldB
http://www.bestbuy.com/site/msi-gt60-dominator-424-15-6-laptop-intel-core-i7-8gb-memory-1tb-hard-drive-aluminum-black/5185111.p?id=1219113400423&skuId=5185111&st=msi%20gt60&cp=1&lp=1

Can anybody verify if this MSI GT60 Dominator 424 will work with the TVS for input and output? I plan to buy a laptop and use the HDMI output into the TVS and use the USB for saving to disc.

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Wed Jul 09, 2014 9:21 pm
by MartLeib
Brand: DELL
Type: Inspiron 7520
Pricepoint: N/A
Graphic card: AMD Radeon HD 7730M
Chipset: Intel HM77 (version: 9.3.0.1020,A01)
USB Controller: USB 3.0 eXtensible Host Controller (version: 1.0.7.248,A05)
Drivers from: Intel / AMD
Ultrascope softw: Yet to be tested
Media express: Works
Hardware:
ATEM > Yet to be tested
Ultrascope pocket > Yet to be tested
Intensity > Works
Ultrastudio > Yet to be tested

Clean Windows 7 Pro x64. Updates turned off. Drivers installed manually.
After installing drivers, I installed Chrome, VLC, Quicktime, Desktop Video 10.1.2, Wirecast.

Connection:
Laptop USB 3.0 -> USB3.0 Logilink UA0091 4 port HUB (with external power) -> Intensity Shuttle -> Canon EOS 5D Mark III / Sony NEX-VG10.

Live stream test with Sony NEX-VG10 (Youtube recording): https: // youtube.com / watch?v=CPdlpfg06Oc (sorry for link)

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Sun Jul 13, 2014 8:13 pm
by Flo356
Does anybody know about a working configuration with the Lenovo W530 (Intel USB 3.0 Chip) together with the Ultrastudio SDI?

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Mon Jul 14, 2014 6:06 am
by Adam Simmons
Which revision of the Intel (driver version) and what OS?

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Mon Jul 14, 2014 5:30 pm
by Flo356
It would be Windows 7 and the Intel Driver 1.0.9.254

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Tue Jul 15, 2014 8:28 pm
by bijand
Wow I had no idea that these cards were so touchy- I guess I am super lucky that the laptop I bought for this just happened to work!

Asus N550J with Windows 8.1, up-to-date through Asus Driver updater and Windows Update.

Intensity Shuttle USB3

0 problems.

Just about to run out the door but when I'm back I'll format this to your liking; thought the information might be relevant to someone searching the thread :)

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Thu Aug 14, 2014 8:36 pm
by Kevin Schellenberg
Can't get it to work on a:
Hewlett-Packard HP EliteBook 8770w
Board: Hewlett-Packard 176C KBC Version 50.1A
Windows 7 Enterprise (x64

Anyone have luck with an 8770w?
How about a Dell Precision M6800 with Mobile Intel® QM87 Express??

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Tue Sep 02, 2014 4:15 pm
by Jason Metcalfe
It seems like folks are having less issues with this on newer laptops, right? I was able to capture from the Ultrastudio SDI using a Dell Latitude E5530, and have been planning on purchasing a Precision M4800 as a dedicated capture machine.

It also looks like there was a Desktop Video update released today, wanted to see how this has affected compatibility for anyone?

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Wed Dec 03, 2014 6:24 pm
by Tobias Dieterich
Got a Transcend PNU3 today. Fortunately I did get it to work with my ATEM 1 M/E and Lenovo T420. Even UltraScope is running perfectly :D

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Sat Dec 06, 2014 10:50 pm
by ricardoreis
My Laptop

Brand: DELL
Inspiron n5110
MOTHERBOARD Dell 06XGFH
Chipset Intel Sandy Bridge
Southbrige Intel HM67
CPU Intel Core i5 2430M
Media express: Works
Hardware:
ATEM1 > Yet to be tested
Ultrascope pocket > Yet to be tested
Intensity > Works
Ultrastudio > Yet to be tested

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Thu Dec 18, 2014 6:21 pm
by Matt Pangaro
Hey, can I confirm that you have the USB 3.0 Intensity working on that Dell N5110, without an add/on USB controller, or anything like that? I have a customer that has IT supplied Latitude E6430, which is newer, but I'm trying to figure out whether I can tell him to at least give this a shot, or just tell him that BM doesn't support Windows for capture on current model PCs.

That or, of course, if anybody out there can share any other success/failure stories they might have, especially with Dell Latitude series laptops and QM77 chipsets.

Thanks in advance.

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Thu Jan 22, 2015 12:57 pm
by Peter Pilgrim
Hello there

I can confirm that the Black Magic Intensity Shuttle with USB 3.0 does work with a Lenovo Yoga 2 Pro laptop (of the 2014 vintage).

We tested it in the UK with a Sony Projector HD Video Camcorder setting the Black Magic Encoder to PAL input in order to match the camera output.
The operating system is Windows 8.1

Our issues are the following:

1) When the Shuttle is connected to machine through USB 3.0, we do not hear a sound and there is no notification. The only way to see the device is Control Panel -> System -> Devices

2) At the moment, we are struggling with getting the input captured with Adobe Premiere Pro CS6. How does one capture with the Intensity Shuttle? "Capture device does not exist". It is not clear how to force Premiere Pro CS6 to recognise that there is a device connected, namely the Intensity Shuttle.

3) The Black Magic Encoder can do with some improvement.

3a) It is not suitable for ultra high DPI screen on the Lenovo Yoga 2 Pro (3200 x 1800 pixel resolution, which is also applies to similar laptops too). *FIXME*

3b) When you press capture the digital frame 00:00:00:00 remains at 00:00:00:00. It does not track the real- time, which is incredibly useless on a live recording. This is basic GUI software engineering to update a Label widget against a scheduled time Plain Old C/C# action controller. :-/ During a capture session, you only see the elapsed time when you stop the capture! *FIXME*

3c) The encoder should have or allow other video CODECs to be plugged into the program. In fact, if you want to sell more of these boxes, consider the PROSUMER market, not everyone wants to capture a Gigs of Video footage, some people want to directly produce a WMV or MOV on the fly. Consider on option for some folks who just want to rough capture to SD and not necessarily HD with smaller file size so that they can just upload to DropBox or chuck on a USB 2G (ten a penny) conference thumb drive stick. We could then have a store a lot of footage on a laptop without lugging around external drives. It would be fantastic to have on the fly MPEG4 compression / encoding *FEATURE REQUEST*

Despite my criticism, the Shuttle has been a life saver. ;) Our work around is to load the massive AVI files into Windows Video Maker and then generate smaller WMV files for customers and upload them or dump them onto sticks.

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Fri Jan 23, 2015 12:03 pm
by Adam Simmons
You have to install the BM drivers after installing Premiere if you want it to be seen inside Premiere. I have the USB 3 shuttle working fine inside Premiere CS6

As to the codecs, not everyone's system is fast enough to encode WMV or mp4, on the fly, and MOV is just a wrapper so it would then have to depend on what codec you are using inside the MOV wrapper on whether your system is fast enough to encode it on the fly. BM have stuck with uncompressed and MJpeg as the basic codecs as pretty much all systems should be able to cope with encoding to those 2 formats.

When inside Premiere you also get extra options for SD of either DV or DVCPro50, and for HD you get DVCProHD

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Sun Jan 25, 2015 6:28 pm
by Peter Pilgrim
Adam Simmons wrote:You have to install the BM drivers after installing Premiere if you want it to be seen inside Premiere. I have the USB 3 shuttle working fine inside Premiere CS6

As to the codecs, not everyone's system is fast enough to encode WMV or mp4, on the fly, and MOV is just a wrapper so it would then have to depend on what codec you are using inside the MOV wrapper on whether your system is fast enough to encode it on the fly. BM have stuck with uncompressed and MJpeg as the basic codecs as pretty much all systems should be able to cope with encoding to those 2 formats.

When inside Premiere you also get extra options for SD of either DV or DVCPro50, and for HD you get DVCProHD


Adam

Which drivers? From where do you install the Black Magic drivers? Are you talking specifically about the Lenovo Yoga 2 Pro or generally windows machines?

( This was the other criticism of the software that I found. It was not clear from the CD ROM, which software had to be installed. There were a bunch of folder and we had to guess, which left a lot to be desired. )

I installed Premiere Pro CS 6 on the laptop before I had the Intensity Shuttle.

So other people's system may not be able cope with the performance requirements of on fly MOV or WMV codec, does mean that this option should not be offered to the customer.

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Tue Jan 27, 2015 7:40 pm
by Adam Simmons
Download the latest drivers from the BM support site as they will be newer than the ones on the disc.

I would say no, they shouldn't give you options that most peoples systems can't handle. WMV uses a lot of CPU power to encode in real-time, and mov is just a wrapper for QuickTime files so again you then have a whole multitude of different options to encode in to. BM decided to make their own capture software simple and easy to use with codecs that should work on every system and therefore cut down on the amount of support problems due to systems not being able to handle it.

If you want to capture in to other formats then use a 3rd party software such as Medialooks Direct take
viewtopic.php?f=18&t=22480

I'd be surprised if your Lenovo can do decent WMV and MP4 in real-time, it's extremely underpowered for encoding into those formats, from what I can see it only uses a 2GHz dual core with hyper threading

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Wed Jan 28, 2015 7:44 pm
by Peter Pilgrim
I posted stuff here yesterday. Where are my posts for this question regard Adobe Premiere CS6 and the Intensity Shuttle. What is going on?!

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Wed Jan 28, 2015 8:46 pm
by Tony Rivera
Peter Pilgrim wrote:I posted stuff here yesterday. Where are my posts for this question regard Adobe Premiere CS6 and the Intensity Shuttle. What is going on?!

I do not see any posts pending for you. Did you maybe not click on the submit button? I've admittedly made this mistake myself. :oops:

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Sat Feb 07, 2015 11:27 pm
by ywlke
Matt Pangaro wrote:That or, of course, if anybody out there can share any other success/failure stories they might have, especially with Dell Latitude series laptops and QM77 chipsets.


I just tested the Intensity Shuttle, at least for playout, on two different QM77 platforms running 64-bit Windows 7 and the latest Intel XHCI USB drivers (I tried a few different driver versions, made no difference). One was a Thinkpad T430s laptop, and the other was a custom build mini-ITX desktop (Jetway NF9G-QM77 motherboard). The two computers had the same successes and failures.

For playout using VLC, 720p59.94 mode worked fine if I set the power profile to High Performance (on the standard Balanced, there were many delayed frames). 1080i59.94 dropped a ton of frames and was unworkable. I suspect this is some mismatch in what the Blackmagic drivers expect and what the USB drivers provide in terms of a buffer, as 720p59.94 and 1080i59.94 are essentially the same average bandwidth, but 1080i59.94 is really 29.97 frames per second, with a single frame containing more data than a 720 frame.

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Thu Feb 19, 2015 8:34 am
by Giusj Stella
bijand wrote:Wow I had no idea that these cards were so touchy- I guess I am super lucky that the laptop I bought for this just happened to work!

Asus N550J with Windows 8.1, up-to-date through Asus Driver updater and Windows Update.

Intensity Shuttle USB3

0 problems.

Just about to run out the door but when I'm back I'll format this to your liking; thought the information might be relevant to someone searching the thread :)


Hi, can you please give details about your laptop, and tell me if you have tested it with some software (i.e. premiere, avid,...).
I have a very similar notebook, N750JV, and i would like to try BMDI for video editing.

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Fri Jun 12, 2015 1:16 am
by Greg Innes
In the market for a new laptop and Shuttle compatibility wouldn't hurt.

We really need a new list for 2015.

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Mon Jun 15, 2015 6:02 pm
by Imry Halevi
With the latest drivers, the Intensity Shuttle USB 3.0 works great with Apple Macbook Pro with Retina Display. That's what I would recommend if you're looking for live video recording/streaming.

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Thu Jun 18, 2015 4:49 pm
by dbmedia
Greg Innes wrote:In the market for a new laptop and Shuttle compatibility wouldn't hurt.

We really need a new list for 2015.


Agreed! Need a new list as none of the "approved" or "tested" laptops are available on the market anymore.

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Tue Jun 14, 2016 7:24 pm
by Patrick Brown
How about a new list for 2016? Anyone have any luck with UltraStudio SDI on the Microsoft Surface Book? It doesn't seem to be working, which is crazy because this computer has incredible specs overall.

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Thu Aug 11, 2016 8:32 am
by Lenny Marshall
I am using an Asus G751 to do a 2 camera stream. One BM into Thunderbolt and the other into USB 3.0. The Thunderbolt works flawless and never an issue. The USB is hit or miss sometimes working for hours on end with no issues and other times it goes black. I think its an Asus issue with the port being under powered. I am thinking of trying a powered hub to see if it helps out and will report back if it does.

I would think if you don't want to go Mac Pro with 2 Thunderbolts then you might be able to try some of the newer Windows laptops that have the Thunderbolt 3. You can get the adapter to go to Thunderbolt 1 and 2 so you can use to BM Thunderbolt capture devices like the Ultra Studios.

I believe you will soon see laptop computers in the next few years capable of supporting 3-4 cameras using Thunderbolt 3 and hopefully BM will make devices using that so we don't need adapters. I am curious if anyone has tried the USB Shuttle with the USB 3.1 ports as its backwards compatible but more powerful so maybe it would be stable.

In the past I used Asus G73 to stream using the USB 3.0 port with a shuttle. Then I got a Sager and used the shuttle on it and another camera through firewire. I also have found the best way to do a single camera setup is to get a Lenovo T430s with the Thunderbolt port and use the Ultra Studio, it works flawlessly.

The Atem works with the G751 as I tested it. I have tried 2 shuttles and 1 thunderbolt on the G751 and it worked but the 2nd shuttle would end up freezing up. Like I said the Asus USB is under powered I feel or something because I have issues at times running just one. I hope the hub helps and I also am turning off wifi, bluetooth and the webcam when I do this test.

I make sure that in the device manager I click on the properties for the usb hub then go into power management and uncheck both boxes because one will turn off the device to save power. Hope this helps someone because I have spent countless hours over the years messing with stuff and thousands of hours live streaming.

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Wed Oct 11, 2017 3:42 am
by Oscar Dory
I use with specs :
- Motherboard : Z270-D3P
- CPU : i7 7700K
- RAM : 16GB
- VGA : Radeon R7700
Does motherboard work with Intensity Shutter USB 3.0 ? I just bought BMIS USB 3.0, but after 20s it stop working and run again in Media Express ? Maybe driver not compatible ?

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Thu Oct 12, 2017 9:39 am
by Xtreemtec
It does not have the renesas/NEC USB3 chipset.. So no guarantees.!!

You might get it to work but you have to tool a lot with USB 3 drivers and stuff..

Or you might add a card with the NEC uPD720200 USB 3 chipset on it.. But i would have rather choosen for a Decklink card in a PC.. On a laptop a decklink card is out of the question.. But on a full blown pc a Decklink card is way more stable solution then USB. ;)

Re: List of Laptops that works with BMD USB3.0 products

PostPosted: Thu Oct 26, 2017 6:27 pm
by Nico Spilt
I have a Dell laptop (XPSL702X) with ACPI x64-based motherboard, Intel i7-2630QM and Renesas USB 3.0 controller. Is there any chance that the Blackmagix Intensity Shuttle USB 3.0 will work with this or would I be throwing 199 euros away?