2 M/E 4k Network Connection question

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Jon Huff

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  • Joined: Mon Jun 03, 2013 10:49 pm

2 M/E 4k Network Connection question

PostTue Jan 09, 2018 4:03 pm

Howdy,

I have had an intermittent issue that I haven't been able to pin point.

We have a 4k Broadcast switcher that is loosing connection between the Broadcast Panels (2 - 1 M/E panels) and the computer connected to the switcher.

It has happened 3 Sundays in a row, about the same time of day. We have run 3 of our services and then just before our fourth, everything disconnects. The only thing the remedies the issue is a power cycle of the switcher.

The temperature of the box seems normal, not too hot to the touch, and it's well vented in the rack. The System is on a Cisco SG300 switch and we are running 7.2 firmware on the ATEM.

This is a new issue since we've moved to 7.2. Are there any other instances of this happening out there?
I've seen comments about "maximum network connections" but I haven't been able to find any exact for that.

Connected to the switcher we have:
2 - Broadcast panels
1 - Control compter
1 - iPad (for remote control)
2 - iPods (for Tally)

I can't imagine that 6 connections would freak it out.

I am thinking of rolling back the firmware to see if that helps. Any other thoughts out there?

Thanks!
Jon Huff
Technical Director
Canyon Hills Church
Bothell, WA
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Gary Adams

Blackmagic Design

  • Posts: 678
  • Joined: Sat Aug 25, 2012 6:14 am

Re: 2 M/E 4k Network Connection question

PostTue Jan 09, 2018 4:34 pm

Hello Jon. WiFi control may be problematic. If the wireless controller misses too many packets the connections may be lost. I would recommend testing your configuration without any wireless connections to see if this is causing your issue. Also make sure you are using a proper switch (Gigabit recommended) and not an Ethernet hub for your connections.

Regards, Gary
Gary Adams
Blackmagic Design
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Jon Huff

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  • Joined: Mon Jun 03, 2013 10:49 pm

Re: 2 M/E 4k Network Connection question

PostTue Jan 09, 2018 10:48 pm

Thanks Gary,

I will give it a whirl w/o the wireless connected and see if we continue to have issues.
Jon Huff
Technical Director
Canyon Hills Church
Bothell, WA
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Thomas Seewald

  • Posts: 1150
  • Joined: Fri Aug 24, 2012 11:57 am

Re: 2 M/E 4k Network Connection question

PostWed Jan 10, 2018 9:09 am

When wireless communication fails, a new (!) connetion will be estabished. So you will reach the maximum number of connections and control of ATEM fails....
thos-berlin - Thomas S e e w a l d

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