I have a Studio Converter 1 and 3 ATEM camera converters- one is working- two are not. I will probably be taking this to support, but I am curious to know if anyone has experienced and remedied this situation.
The ATEMs and studio converter have all been updated by the 7.1.1 updater.
The studio converter sends 4 outputs to my TriCaster 860 (AE) and I am feeding the Program In SDI from the TriCaster "Mix Out 2". My cameras connect by fiber using TFS OpticalCon connectors.
My ATEMs are all sending video from the cameras to the studio converter just fine. I tested them with both SDI and HDMI sources. I've also swapped all pieces of the optical chain.
#2 is full functional - no problem - tested in all studio converter channels
#1 and #3 are outputting from the SDI out (routed into a free TriCaster channel), but NOT outputting from the HDMI to a monitor (known good monitor- works with #2).
SO, I know the optical is good because SDI is working.
I power-cycle both the ATEM and monitor each time just in case it is a handshake problem, but that does not solve it. Sometimes, however, as the ATEM is initializing, it flashes the program on the monitor for less than a second, but never returns.
Any suggestions on further testing/troubleshooting? Has anyone else experienced this?
The ATEMs and studio converter have all been updated by the 7.1.1 updater.
The studio converter sends 4 outputs to my TriCaster 860 (AE) and I am feeding the Program In SDI from the TriCaster "Mix Out 2". My cameras connect by fiber using TFS OpticalCon connectors.
My ATEMs are all sending video from the cameras to the studio converter just fine. I tested them with both SDI and HDMI sources. I've also swapped all pieces of the optical chain.
#2 is full functional - no problem - tested in all studio converter channels
#1 and #3 are outputting from the SDI out (routed into a free TriCaster channel), but NOT outputting from the HDMI to a monitor (known good monitor- works with #2).
SO, I know the optical is good because SDI is working.
I power-cycle both the ATEM and monitor each time just in case it is a handshake problem, but that does not solve it. Sometimes, however, as the ATEM is initializing, it flashes the program on the monitor for less than a second, but never returns.
Any suggestions on further testing/troubleshooting? Has anyone else experienced this?
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ATEM Mini Pro
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ATEM Studio Converter v1