ATEM Camera Converter HDMI Out Not Working

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Ron Eggleton

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ATEM Camera Converter HDMI Out Not Working

PostThu Jan 25, 2018 8:57 pm

I have a Studio Converter 1 and 3 ATEM camera converters- one is working- two are not. I will probably be taking this to support, but I am curious to know if anyone has experienced and remedied this situation.

The ATEMs and studio converter have all been updated by the 7.1.1 updater.

The studio converter sends 4 outputs to my TriCaster 860 (AE) and I am feeding the Program In SDI from the TriCaster "Mix Out 2". My cameras connect by fiber using TFS OpticalCon connectors.

My ATEMs are all sending video from the cameras to the studio converter just fine. I tested them with both SDI and HDMI sources. I've also swapped all pieces of the optical chain.

#2 is full functional - no problem - tested in all studio converter channels

#1 and #3 are outputting from the SDI out (routed into a free TriCaster channel), but NOT outputting from the HDMI to a monitor (known good monitor- works with #2).
SO, I know the optical is good because SDI is working.

I power-cycle both the ATEM and monitor each time just in case it is a handshake problem, but that does not solve it. Sometimes, however, as the ATEM is initializing, it flashes the program on the monitor for less than a second, but never returns.

Any suggestions on further testing/troubleshooting? Has anyone else experienced this?
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Xtreemtec

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Re: ATEM Camera Converter HDMI Out Not Working

PostFri Jan 26, 2018 10:10 am

The Atem Camera converters HDMI output is error prone..

The SDI outputs on all units do work?
You have set the units to PGM ? For viewing PGM signal from Tricaster..
Last edited by Xtreemtec on Sun Mar 11, 2018 2:36 pm, edited 1 time in total.
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
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Ron Eggleton

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Re: ATEM Camera Converter HDMI Out Not Working

PostFri Jan 26, 2018 4:25 pm

Yes, that’s what is so vexing. The SDI output works just fine, but I cant get the HDMI to work on two of my 3 ATEM camera converters.

Since the post, I tried running the HDMI from the ATEM into an ATOMOS Connect HDMI>SDI converter. That has a light to indicate presence of a signal. It worked fine for the operational ATEM, but showed no signal for the other two.

What did you do for your ATEMs that stopped working?
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Xtreemtec

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Re: ATEM Camera Converter HDMI Out Not Working

PostSat Jan 27, 2018 3:13 pm

I boughed SDI monitors as they became cheaper..

After 2 years sold 3 good converters.. 2 are still in work sometimes at our facility..

But we replaced our camera converters by a Vlock unit that we developed our selfs.. ;)
Daniel Wittenaar .:: Xtreemtec Media Productions ::. -= www.xtreemtec.nl =-
4K OBV Trailer, ATEM TVS HD, 4M/E Broadcast Studio 4K, Constelation 8K, Hyperdeck Studio 12G, Ursa Broadcast 4K, 4K fiber converters with Sony Control
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Ron Eggleton

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Re: ATEM Camera Converter HDMI Out Not Working

PostTue Mar 08, 2022 12:40 am

As it all turned out- now almost 4 years later- I sent the converters to Blackmagic. They sent them back saying one was fine and the other was dead- nothing they could do about it. It's just weird to me to have such a seemingly quality and expensive device just go bad like that.
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pllsystem

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Re: ATEM Camera Converter HDMI Out Not Working

PostMon Mar 27, 2023 5:58 pm

Same happens here. We use SDI monitors finally.

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