- Posts: 4
- Joined: Thu Apr 30, 2015 8:06 am
Welcome to a world of pain!
This has to be my biggest concern with the ATEM mixer, as sometimes it connects, sometimes it doesn't, even though I also have a fixed system which rarely gets changed.
Here are some suggestions to get started, but there are many more experienced BMD users on this form that me:
- I do find that my iPad running Strata Pro almost ALWAYS works, so I always have this connected and running as a back-up in case my connected laptops disconnect
- Usually having any kind of internet connection plugged into the switch I'm using for the ATEM control messes things up
- I switched from a top-end very expensive Microsoft Surface to a 2014 MacBook Pro and I've never looked back - it's 100% reliable and has never failed
- Rather than connecting PC / laptop via WiFi, always hard connect the ATEM and the computer via an Ethernet cable (particularly if you want to upload to the Media library which takes an age and often fails for me via WiFi). I even have an Ethernet to lighting adaptor for my iPad.
- Finally, if that all fails, make sure that the router and the computer are on the same sub net and IP address range (see my settings below)
The settings that I use are:
Switch IP address: 192.168.1.1
ATEM IP address: 192.168.1.100
Laptop IP address: 192.168.1.99 (set router IP to: 192.168.1.1)
Subnet mask (for all) is 255.255.255.0
Try out the above and see how you get on. But bear in mind there is a lot of help already out there on connecting to an ATEM via ethernet, and you'll find hundreds of posts online from people who are having the same problem as you (as I had 2 weeks ago an hour before 3,000 people watched a FB Live stream that we were running!).
Also try this:
https://forum.blackmagicdesign.com/viewtopic.php?f=4&t=68455&p=382926#p382901
Finally, don't be afraid to turn it all off and back on again. Despite it being the IT support operator's most frequently used suggestion, the number of times this has actually solved the problem for me with BMD hardware is quite amazing.
Good luck!