Mon Jun 17, 2019 11:14 pm
I think you hit the nail on the head, Gary.
We found that the hardware had version 8.0 firmware installed on it. It was working fine with another Laptop that also had version 8.0.
Last Friday night, the Laptop we happened to be using still had version 7.5.2 on it. I have to wonder if it's that attempted "downgrade" that caused the failure and ultimate bricking of the hardware, which now has to be sent in for repair.
In any event, it begs the question, why the hell is the software trying to downgrade the firmware?! That just should not happen. The software needs to be smart enough to know whether a firmware update is needed, or a software update, and inform the user appropriately.
My Biases:
You NEED training.
You NEED a desktop.
You NEED a calibrated (non-computer) display.