Intensity Shuttle for Thunderbolt not recognized by software

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Nytalite

  • Posts: 1
  • Joined: Sun Nov 26, 2023 10:45 pm
  • Real Name: Justin Balkissoon

Intensity Shuttle for Thunderbolt not recognized by software

PostMon Nov 27, 2023 12:12 am

Hello,

I bought an Intensity Shuttle for Thunderbolt on eBay, and it arrived last week. But while it is recognized by the operating system (macOS Sonoma 14.1.1 on a 2021 MacBook Pro 16-inch), it is not recognized by either Desktop Video 12.7.1 or OBS. I emailed customer support, and their response was so poor that it felt dismissive. I provided them with what they requested, and I have been waiting 5 days.

What could I do to get it working? My plan is to primarily use the composite and S-Video inputs.
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ManchesterV

  • Posts: 291
  • Joined: Sun Mar 29, 2020 3:29 pm
  • Real Name: Gavin Gration

Re: Intensity Shuttle for Thunderbolt not recognized by soft

PostTue Nov 28, 2023 10:17 pm

It's not supported by Apple Silicon Macs.
Teranex 2D (Thunderbolt) not supported either. Works fine on Intel Macs.
Ultrastudio 4K currently working with Apple Silicon.

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