[Mac] Atem Software Control 9.6 and 9.6.1 crashing on launch

Hi,

Atem Software Control 9.6 and 9.6.1 often crash, when launched on MacOS (Mac Mini M2 Pro, MacOS Sonoma, 14.6.1).

Atem Setup launches no problem.

It works perfectly under Windows.

I've tried to uninstall, reinstall, delete the configuration file. When I deleted the configuration file and restarted, Atem Software Control would launch, ask me for language etc., then crash.

I'm using an Atem 4M/E Broadcast Studio 4K, but I've also test it with an OG Atem Mini, Mini Pro and Mini Extreme. And I've also had the same reports from two other people I know with an Atem 2M/E Production Studio 4K and an OG Atem Mini respectively.

Atem Software Control will launch occassionally, but only once in a blue moon.

Downgrading isn't going to help me, as I can't use my Atem Micro Panel then.

Is this something Blackmagic is aware of ?

/M

Also tested with 9.6.2 now.

Same behavior.

/M

I was istalled 9.6.2 ano not crashing under Sonoma 14.6.1 .. Mac mini M2 Pro

Same behavior. One Mac Studio which is running Sonoma 14.3.1 closes it immediately. The other Mac Studio which is running Sonoma 14.5 opens it but does crash pretty frequently.

Experiencing the same on this end and same occurs with 9.6.2, if I login as Admin all versions launch with no issues.

Same issue here.
Deleting the Autosave folder didn't help.
And I'm the only Admin.
Does anyone have another solution?

i'm experiencing this problem on two macs, it closes virtually one or two clicks into Atem Software Control. I just updated them both to Sequoia and still experiencing this.

Im testing it now .. And everything works .. Sonoma 14.6.1 , Mac mini M2 pro .. Atem 9.6.2 .. Works perfect ..

I have exactly the same problem as OP.

MacBook Air M3 on MacOS 14.6.1

So no solutions so far? i have the same issues in 2 macs.

Sequia installed on my mac.

Agreed I’m hoping for an update addressing this. Did anyone else experiencing this problem also use mix effect? I’m thinking conflicting versions of mix effect and ATEM software control may be causing my devices software control to close.


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I resolved my problem by uninstalling the "BetterSnapTool" application.

Version 9.6.2 on MacBook running Sequoia 15.0.1, and ATEM Software Control crashes a few clicks after launching.

having the same issue on Sonoma 14.6.1 Opens click on something crashes and have to open it multiple times to get to stay open for a moment then eventually crashes again on a click

I have the same issue.

Atem Control v9.6.2
macOS Sonoma 14.6.1
Macbook Pro M3 Max

It tends to crash at random points, but I can usually always cause it by clicking options in the Settings.

Looking in Console I see the following error/crash...

Code: Select all

*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[QMacAccessibilityElement populateTableArray:role:count:]: unrecognized selector sent to instance 0x6000016df5d0'
*** First throw call stack:
(
   0   CoreFoundation                      0x000000019a3162ec __exceptionPreprocess + 176
   1   libobjc.A.dylib                     0x0000000199dfa158 objc_exception_throw + 60
   2   CoreFoundation                      0x000000019a3c856c -[NSObject(NSObject) __retain_OA] + 0
   3   CoreFoundation                      0x000000019a27ff3c ___forwarding___ + 1580
   4   CoreFoundation                      0x000000019a27f850 _CF_forwarding_prep_0 + 96
   5   libqcocoa.dylib                     0x00000001074fa1c4 -[QMacAccessibilityElement updateTableModel] + 372
   6   libqcocoa.dylib                     0x00000001074f9db8 -[QMacAccessibilityElement initWithId:role:] + 132
   7   libqcocoa.dylib                     0x00000001074f9e10 +[QMacAccessibilityElement elementWithId:] + 64
   8   libqcocoa.dylib                     0x00000001074f8434 _ZN19QCocoaAccessibility25notifyAccessibilityUpdateEP16QAccessibleEvent + 104
   9   libQt6Widgets.6.dylib               0x000000010774f798 _ZN14QWidgetPrivate11show_helperEv + 280
   10  libQt6Widgets.6.dylib               0x00000001077503d4 _ZN14QWidgetPrivate10setVisibleEb + 776
   11  libQt6Widgets.6.dylib               0x000000010774f9a0 _ZN14QWidgetPrivate12showChildrenEb + 116
   12  libQt6Widgets.6.dylib               0x000000010774f6d8 _ZN14QWidgetPrivate11show_helperEv + 88
   13  libQt6Widgets.6.dylib               0x00000001077503d4 _ZN14QWidgetPrivate10setVisibleEb + 776
   14  libQt6Widgets.6.dylib               0x000000010781c618 _ZN9QComboBox9showPopupEv + 3172
   15  libQt6Widgets.6.dylib               0x000000010781d368 _ZN16QComboBoxPrivate23showPopupFromMouseEventEP11QMouseEvent + 368
   16  ATEM Software Control               0x0000000105037d48 _ZN16SwitcherComboBox15mousePressEventEP11QMouseEvent + 140

I am having the same issue. Has anyone found a fix?

UPDATE: I believe I've found my issue, but I still haven't found a fix. So apparently, the firmware for the ATEM Mini has to match the ATEM Software Control. When I return to 9.5.1 ATEM Software Control, it works because that's the firmware version that came on the ATEM Mini. When I attempt to update the software to the current version, 9.6.2, the software update says it's done, but when I refresh the ATEM Mini, it still shows 9.5.1. It reaches 58% of the update, then moves to 100%, saying it's complete, but the previous firmware remains. I've tried going from 9.5.1 to 9.6 to no avail and then to 9.6.2 with the same result.

I will go back to the 9.5.1 to work with it until they figure out a fix.

I resolved my problem by uninstalling the "BetterSnapTool" application.

It is definitely tied to some type of window snapping tool conflict as the crashing stops for me when I quit magnet on my mac.

I resolved my problem by uninstalling the "BetterSnapTool" application.

It is definitely tied to some type of window snapping tool conflict as the crashing stops for me when I quit magnet on my mac.

I was able to prevent the crash by selecting "Ignore ATEM Software Control" in Magnet's settings. However, based on the crash backtrack a few replies ago, the error is coming from window accessibility functionality within ATEM.

Magnet happens to be a consumer of macOS accessibility features, but it shouldn't be required to disable tools like Magnet for the software to not crash. This means that any tool that uses the accessibility bindings in macOS could cause the crash, for example a screen reader. Forcing someone with a disability to turn off their assistive tooling is not the proper fix here. I hope BM solves this soon.

I figured out that the app did not like me having Grammerly opened. As soon as i close the Grammerly desktop client it worked fine.

Not ideal but glad i can now use the software.

Lol blackmagic please solve this. We should not have to have this many issues with other applications.


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I have a Mac Studio M1 Max running Sonoma 14.7.1 and ATEM 9.6.2 keeps crashing.

Sometimes it lets me to the control interface but when I press a button it crashes. Sometimes crashes instantly while opening. I do not have magnet or other window management / screenshot apps. ATEM Setup utility works well on 9.6.2 I am connected to ATEM Constalaltion 4k 2M/E running latest firmware 9.6.2. I do not have any other software running. I have tried reinstalling 9.6.2. and clearing all cache etc files with AppCleaner in the Library.

ATEM 9.6.2 works perfectly on my M1 Macbook Air running Sequoia 15.1

Please fix this Blackmagic!

I had the same issue and resolved it by downlading the same software pack that the unit cam with. My ATEM MII PRO ISO came with 9.5.1 and I downloaded 9.6.2. When I attempted to load the Software control software it crashed. Researching I learned nothing from this thread but did kearn that I had/downloaded the Setup software. Looking in the setuo software I noticed my Atem had 9.5.1 so I decided to give it a try. I downloaded 9.5.1 from the Resolve site, Launched the .dmg, Uninstalled 9.6.2 and installed 9.5.1 and it loaded.

This is my first time on the Blackmagic forum and have to say I am disappointed in the lack of support. Lots of people having the same issue in a short amount of time and nothing.

Let me know if this work for you.

I have encountered this behaviour as well. The behaviour STOPS ONCE I DISABLE "MAGNET"

There is something going on that has to do with the snapping behaviour of Atem software control and the Magnet software.

P.S Firmware number may be way different than the Atem software versioon , so I do not think that is an avenue for exploration for people that still have issues without Magnet on their Mac

Two systems I'm seeing this crash on:

1. MacBook Air M1, macOS Sonoma 14.7.1, ATEM Software Control 9.6.2
2. MacBook Pro M2 Max, Sequoia 15.1, ATEM Software Control 9.6.2

I just updated to Sequoia, was having the crash on Sonoma as well on the MacBook Pro. After seeing references to "Better" tools, I found that quitting BetterTouchTool seems to help. However on the MacBook Air, there are no "better" tools or window snapping managers running.

EDIT: I updated the MacBook Air to Sequoia, and it's even worse. And on that Mac I don't have any of these snapping tools installed. Yikes.

So apparently, the firmware for the ATEM Mini has to match the ATEM Software Control. When I return to 9.5.1 ATEM Software Control, it works because that's the firmware version that came on the ATEM Mini. When I attempt to update the software to the current version, 9.6.2, the software update says it's done, but when I refresh the ATEM Mini, it still shows 9.5.1.

Hmm, I'm not sure that's an issue. The ATEM hardware version does not have to match the ATEM Software version. Not every software update applies to every model of ATEM, so many software updates will not update the hardware.

It reaches 58% of the update, then moves to 100%, saying it's complete, but the previous firmware remains. I've tried going from 9.5.1 to 9.6 to no avail and then to 9.6.2 with the same result.

Admittedly that is strange. I don't have a mini hooked up to see what version it's running, but the main reason I replied is to clarify that the firmware in the hardware will not always get an update when the software gets one.

I also had issues with Software Control crashing on my M1 Air, running Sequoia 15.1.

I was not running Magnet or BetterTouchTools but Rectangle. Quitting Rectangle fixes the issue for me.

I also had issues with Software Control crashing on my M1 Air, running Sequoia 15.1.

I was not running Magnet or BetterTouchTools but Rectangle. Quitting Rectangle fixes the issue for me.

Interesting that all the issues are related to window snapping. I don't have any window snapping utility installed on the Air, but Sequoia has this feature built in -- I'm going to try disabling it and see if that fixes it. https://support.apple.com/en-au/guide/m ... 8087b0/mac

EDIT: Nope… still crashing. Guess it's time to go through every dang installed app to see what's causing this.

Hi

I have the same issue on a Macbook Pro 2019 Intel with Sequoia 15.1.1. Connecting to an ATEM 2 M/E Constellation 4K. Have tried ethernet and USB.

Working with Atem Software Control 9.6.2. Latest firmware.

I tried disabling all the tools and accessibility options mentioned above. No change was noticed.

On the same MacBook with Parallels using windows Software Control 9.6.2, no issues with crashing. Using this as a workaround for now.

I have noticed that I can use it on the mac for simple switching sometimes but it is slow, also when I get to settings hyperdeck or VISCA settings, it crashes each time.

Hi

Just tried some changes in Desktop and Dock settings:

turned OFF all the selections for:
- click to reveal desktop
- Stage Manager
- use iPhone widgets
- all settings in Windows section
- all settings in Mission Control

Now hyperdeck and visca camera control options are working.

UPDATE: I have been using it with these changes for a day and no issues so far.

UPDATE: I have been using it with these changes for a day and no issues so far.

oh man I can't wait to try this this week!! Thank you for sharing!

The same issue as others have posted. ATEM Software Control crashes immediately upon opening. Setup software opens with no issues. I have no window-snapping software installed on a new M4 Max Macbook Pro on Sequoia 15.1.1. As another person posted, if I quit running Grammerly Desktop, ATEM Control runs without crashing.

After suffering for days I have figured it out.
You have to delete the preferences file.
In Finder, choose Go from the menu. Hold down Option to get the Libraries folder, and click on it.
In the Finder window, scroll down to Preferences.
There will be a file called com.blackmagic-design.ATEM Software Control.plist
Delete it. Empty Trash. Open the app again. BOOM!

Hi

Just tried some changes in Desktop and Dock settings:

turned OFF all the selections for:
- click to reveal desktop
- Stage Manager
- use iPhone widgets
- all settings in Windows section
- all settings in Mission Control

Now hyperdeck and visca camera control options are working.

UPDATE: I have been using it with these changes for a day and no issues so far.

Sadly this didn't work for me. I'm at wits end!!

Sadly this didn't work for me. I'm at wits end!!

Might I suggest a lower path of resistance?

Buy a refurbed Core i5 laptop (300-400 euro) from a specialist supplier like EuroPC. Remove any bloatware and all the obligatory gaming nonsense and just install Blackmagic software pertinent to your BM equipment. Effectly, treat that laptop as a decidated Blackmagic device in itself.

This is what we do and have zero issues. We purchased Lenovo Thinkpads and Dell G5's just for this purpose. They were inexpensive and ATEM Control Software works a treat on them. That leaves your Mac(s) free to do all the other stuff and have wits restored!

Sadly this didn't work for me. I'm at wits end!!

Might I suggest a lower path of resistance?

Buy a refurbed Core i5 laptop (300-400 euro) from a specialist supplier like EuroPC. Remove any bloatware and all the obligatory gaming nonsense and just install Blackmagic software pertinent to your BM equipment. Effectly, treat that laptop as a decidated Blackmagic device in itself.

This is what we do and have zero issues. We purchased Lenovo Thinkpads and Dell G5's just for this purpose. They were inexpensive and ATEM Control Software works a treat on them. That leaves your Mac(s) free to do all the other stuff and have wits restored!

Thanks. I do have a headless PC in my rack that I have been using to control the ATEM, from the Mac over remote access, and even set up shared folders on my NAS to pass graphics files back and forth. But really… one should not need a dedicated computer to run the ATEM software when this has been working perfectly fine for the last decade. Something between BMD and macOS is broke, and someone needs to fix it!!

Sorry, those changes did not work for you Joseph.

I have a BMD support ticket on this issue, referencing this form post. I don't think BMD has acknowledged the issue and reproduced it.

Their suggestion was to remove 3rd party apps.

Sorry, those changes did not work for you Joseph.

I have a BMD support ticket on this issue, referencing this form post. I don't think BMD has acknowledged the issue and reproduced it.

Their suggestion was to remove 3rd party apps.

they haven't reproduced it?!?! Can you give me the ticket number please? DM it to me if you like. I'll ask someone I know there if they can look into it. I'm shocked… SHOCKED to hear this.

Here it is December 5th and I'm experiencing these issues on two different machines but both running Sequoia 15.1.1 and ATEM 9.6.2. Yes I have BetterSnapTool and closing that seems to somewhat fix the issue, but it's never been a problem in the past and I've had BetterSnapTool for years. BMD needs to look into this and at least acknowledge us in this forum. I should've have to jump through hoops to make a piece of software work on my machines when it previously worked just fine.

How can they not reproduce it???

I'm trying hard to get things up and running for 2 days now. SC either closes after startup, or when switching to another dialog.

I'm on MBP with Sonoma 14.2.1.

I’ve seen at least one report that this update fixes the crash. Everyone; test!!

https://www.blackmagicdesign.com/suppor ... d67833e7d0

Looks promising. I don't encounter the crashes I described above. ATEM Mini Pro ISO is now recognized via Ethernet ( didn't work before ), and so far the software seems to be stable.

Finally. Thanks for pointing out the update!

I can confirm ATEM Software Control 9.6.3 appears to fix the fast-crashing symptom on macOS Sequoia 15.1.1 when running ATEM Software Control at the same time as Rectangle 0.50 (55).

Yes, I know I need to upgrade that Rectangle version. In the meantime, this particular bug appears to be squashed.

Hey everyone,
I've spoken to two BMD Support people with no resolution either.
The first tech had me confirm that my Blackmagic Desktop Video Driver Extensions were selected in the login section of my System Settings.
That didn't help.
The second tech sent me to this forum thread.

My situation is slightly different.
My app does not crash but ATEM Software Control does not recognize any connected ATEM.
I have both USB and network connections to rule that out and have used multiple cables.
My computer sees both ATEMs when I go to he network section of System Settings.
ATEM Setup app sees them no problem.

I've deleted my pref file as suggested.
I've turned off everything to do with Apple intelligence and a few other things.
I had already turned off the new tile feature in Sequoia because it bugged me.
Everything works fine on my old i7 MBP and has worked fine for years on my M1 MBP until recently.
The streaming end of my business has been slow lately so it's hard for me to say exactly when the change took place so tracing it to a specific software upgrade is difficult.

My systems:
ATEMS
1-Mini Extreme ISO
2-Mini Pros

The one that causes issues
16" MBP M1 Max running Sequoia 15.3.1

The one that works
2017 15" MBP
2.9GHz i7 running Ventura 13.2

And I'm running 9.7 on the BMD software

Support ticket #QZ-546-98057 — [#98057]

Thanks for any help we may be for each other.

PS: I found this

in my search but I'm not too strong in this area so I'm not sure if is helpful to anyone.