- Posts: 4
- Joined: Mon Nov 05, 2012 11:06 pm
Matt wrote:Hi,
I emailed BM 2 weeks ago regarding my unhapiness about my retailer not refunding my deposit when I wanted to cancel my order due to delay after delay.
While the retailer sorted it out, I have still yet to hear from BM, and I consider this very poor form.
I have since ordered a camera from Red, and have received almost daily emails from my designated "Bomb Squad" rep. It has now shipped. Their customer service is second-to-none.
Matt.
It may be that BMD had some role in helping your dealer sort it out... And they would do that discreetly since your contract is with the retailer, not BMD. If you ordered a camera from Red, your relationship is different as your contract is with Red. Great they very helpful, but you may not have been ignored by BMD.