- Posts: 14
- Joined: Fri Jul 25, 2014 4:14 am
I was in the middle of grading 4K raw footage from a Sony F5. Was also doing noise reduction in Neat Video OFX. Everything was going great until all of a sudden, everything stops working. Nothing will play, not a clip from the Media Pool, not a single timeline in the Edit view, not a single clip in the Color view. Pressing play (space, L, or the play button itself) does nothing: play head doesn’t move, the play icon just turns into a pause icon.
So I quit Resolve without saving thinking everything will be fine when I open it back up. Resolve hangs on quit and I have to force quit. I open the project back up and it’s the same thing, nothing plays. I quit again to troubleshoot. Resolve hangs on quit again and I force quit. I notice my scratch disk is full. I delete everything on the Resolve scratch disk, over 700k files. I open resolve again, same deal, nothing plays. As expected, thumbnails are gone, but they do not regenerate. Resolve now hangs on quit every time without fail.
My system:
2012 Mac Pro 5.1 - 12 core (2 x 2.4 GHz 6-Core)
32GB Ram
OS X 10.9.4
GTX 780 6GB
Web driver: 334.01.02f02
CUDA 6.0.51
DeckLink SDI 4K
Desktop Video 10.1.4
Resolve Dongle License
All the ways I’ve tried to test & fix the problem:
• Check media on disk by importing it into Premiere. Plays back normally, media & disk is OK.
• Verify CUDA and OpenCL are working with CUDA-Z and OceanWave. Both working & benchmarking as expected.
• Set Resolve to use CUDA. Same behavior.
• Set Resolve to use OpenCL. Same behavior.
• Replace the GTX 780 6GB with a GTX 780 3GB. Nothing changed, put the 6GB back in.
• Update CUDA to 6.5.14. Disables CUDA and OpenCL on my system, Resolve won’t open. Go back to 6.0.51.
• Downgrade CUDA to 6.0.46. Disables CUDA and OpenCL on my system, Resolve won’t open. Go back to 6.0.51.
• Remove all codecs from ../Library/QuickTime. No change, put them back.
• Create a new project in Resolve, import same media. Media imports successfully and thumbnails generate and playback works! Save new project, quit Resolve (force quit), reopen new project, same broken behavior in new project: no thumbs, nothing plays.
• Downgrade to Resolve 10. Exact same behavior as Resolve 11, including hang on quit. Reinstall 11.
• Downgrade Desktop Video to 10.1.1. Same behavior, reinstall 10.1.4.
• Repair permissions. Same behavior.
This is killing me right now. As you can imagine, I am on a deadline with this important project and I have wasted nearly a full day already trying to fix this. Please let me know what ideas you have. Thank you!
So I quit Resolve without saving thinking everything will be fine when I open it back up. Resolve hangs on quit and I have to force quit. I open the project back up and it’s the same thing, nothing plays. I quit again to troubleshoot. Resolve hangs on quit again and I force quit. I notice my scratch disk is full. I delete everything on the Resolve scratch disk, over 700k files. I open resolve again, same deal, nothing plays. As expected, thumbnails are gone, but they do not regenerate. Resolve now hangs on quit every time without fail.
My system:
2012 Mac Pro 5.1 - 12 core (2 x 2.4 GHz 6-Core)
32GB Ram
OS X 10.9.4
GTX 780 6GB
Web driver: 334.01.02f02
CUDA 6.0.51
DeckLink SDI 4K
Desktop Video 10.1.4
Resolve Dongle License
All the ways I’ve tried to test & fix the problem:
• Check media on disk by importing it into Premiere. Plays back normally, media & disk is OK.
• Verify CUDA and OpenCL are working with CUDA-Z and OceanWave. Both working & benchmarking as expected.
• Set Resolve to use CUDA. Same behavior.
• Set Resolve to use OpenCL. Same behavior.
• Replace the GTX 780 6GB with a GTX 780 3GB. Nothing changed, put the 6GB back in.
• Update CUDA to 6.5.14. Disables CUDA and OpenCL on my system, Resolve won’t open. Go back to 6.0.51.
• Downgrade CUDA to 6.0.46. Disables CUDA and OpenCL on my system, Resolve won’t open. Go back to 6.0.51.
• Remove all codecs from ../Library/QuickTime. No change, put them back.
• Create a new project in Resolve, import same media. Media imports successfully and thumbnails generate and playback works! Save new project, quit Resolve (force quit), reopen new project, same broken behavior in new project: no thumbs, nothing plays.
• Downgrade to Resolve 10. Exact same behavior as Resolve 11, including hang on quit. Reinstall 11.
• Downgrade Desktop Video to 10.1.1. Same behavior, reinstall 10.1.4.
• Repair permissions. Same behavior.
This is killing me right now. As you can imagine, I am on a deadline with this important project and I have wasted nearly a full day already trying to fix this. Please let me know what ideas you have. Thank you!