- Posts: 26
- Joined: Wed Aug 22, 2012 6:42 am
Send your Mac System Profile .spx file, and a Resolve CaptureLogs .tgz file to davincihelp (AT) blackmagicdesign (DOT) com and we can take a look to try and determine what's going on. Please reference this thread in the email so we know what it relates to.
For the .spx file, click on the Apple icon in the upper left of the display and select "About This Mac". Then click on More Info and then System Report. In the System Information menus at the top of the display, select the File menu, then Save.
For the .tgz file, open a Finder window, and navigate to the /Library/Application Support/Blackmagic Design/DaVinci Resolve folder and double click CaptureLogs. That will place a .tgz file on your desktop.