Thu Apr 05, 2018 11:38 pm
Windows 10 and 7 (two machines with equally useless results with the DeckzLink Mini Monitor)
I too would love enlightenment on this as I have spent days trying various things and many rounds of useless (read incompetent) customer support. The DeckLink Mini Monitor simply will not send a surround signal to the receiver, at least one which it can lock to. It remains in only 2 channel mode, yet other devices (BD player, GV HDSpark card) can put the receiver into proper (direct, not pseudo) surround mode.
In Resolve, I can see the 8 channels metering, but cannot hear above channel 2, which is obvious because the receiver is only seeing two channels. It's not a receiver setting as it should just switch to direct 7.1 automatically, and doing so manually still only allows channels 1 & 2 only.
It's very frustrating, as my experience of BMD support has been they simply revert to blame me (I've been doing this work for 30 years, and can make other systems work!), but seems they do this because as I ask more questions it reveals they (at least the one person I have been emailing) don't really know how surround sound works. They say they tested the Mini Monitor on my behalf, but with a Tektronix test rig (I tremble, LOL) confirming all eight channels were there, however I pointed out this is not the same as connecting to an HDMI receiver and getting it to go into surround mode, to which I have yet no response. They just want to keep blaming my setup of the applications I'm using, but I keep telling them that's all moot when the receiver is simply not going into surround mode based on what the Mini Monitor is (or isn't) sending.
So, if anyone has got a DeckLink mini Monitor to function in real HDMI surround, in Windows (latest drivers, yes) then please let me know so I have hope! Oh, and tell me how you did it!