Sat Sep 14, 2019 9:28 pm
Hey James, normally I would ask for a lot more info your set-up to help troubleshoot, but since you said it was working with a previous computer I'll go with the simplest solutions first.
As others have said, the IP addresses have to correspond with each other. The ATEMs come out of the box set at 192.168.10.240. Assuming nobody has changed the IP address of the ATEM, you will have to set the new PC's ethernet connection to something where the first 3 numbers are the same as the ATEM and the last one is a different number, so something like 192.168.10.50.
On Windows, to change the IP address of the ethernet connection:
1. Hit start or the Windows key.
2. Go to settings (you can either start typing the word "Settings" and it will appear at the top, or just look for it in the list of programs.)
3. Click Network & Internet
4. Click Ethernet
5. Click Change Adapter Options (or change network connections)
6. You will see a list of your connections including wireless if you have it. Hopefully, you only have the one ethernet connection, you right click on that one and choose "Properties".
7. You should see something that says "Internet Protocol Version 4 (TCP/IPv4). Click on that and choose "Properties" (Which should be next to Install and Uninstall).
8. You'll likely see the top box says "Obtain an IP address automatically", you want to click the button below that that says "Use the following IP address".
9. Where it says IP address below that fill it in as "192.168.10.50". Usually after I type that last number, I hit the Tab button on the keyboard and it will automatically fill in the Subnet Mask of 255.255.255.0.
10. Click "OK".
11. You should be good to go. Go ahead and launch the ATEM software and it should now talk to the switcher.
If this doesn't work, then the IP address of the switcher may have been changed.
To check this, hook a USB cable between your ATEM and your PC.
Launch the "ATEM Setup" software (should be in the same Blackmagic folder as your software).
It should see your ATEM and will display a picture of the ATEM with the name that has been assigned to it.
Below that will be a little circle with an icon in the middle.
Click on that and you will be able to see what your ATEM's IP address is.
You can either reset it to its default of 192.168.10.240 or you can make the PCs IP address something in the same domain as the ATEM (keeping the first 3 numbers of the IP address the same, and choosing a different number for the fourth one.)
Hope that helps!!
Ryan
Public Access Director, Peters Twp Comm TV
Freelance TV Broadcast Camera Op (sometimes Dir, TD, EIC, Video)
ATEM M/E 1, 2 & TVS, Studio & Broadcast Cam, Smartscope/view, Cam Conv, Studio Conv, Talkback Conv, Hyperdecks, Videohub 40x40 & MC