Ursa Mini Pro G2 Issues so far

The place for questions about shooting with Blackmagic Cameras.
  • Author
  • Message
Offline

guy.pinto

  • Posts: 10
  • Joined: Fri Jun 30, 2017 8:31 am

Re: Ursa Mini Pro G2 Issues so far

PostSat Jun 08, 2019 7:01 pm

It seems the frame tearing happens only with Prores encoding- no matter what is the bit rate or frame rate, it's there after about 20 minutes or less (recording or not).
In Braw it seems to work properly no mater the bit rate. That make me believe its a software issue.

When switching between Braw <-> Prores you can hear a "click" like the sound of a mechanic relay, which is pretty weird. Why use a relay to switch between CODECs?

Blackmagic team, can you please address that issue?
Offline

Denny Smith

  • Posts: 11407
  • Joined: Thu Aug 01, 2013 4:19 pm
  • Location: USA, Northern Calif.

Re: Ursa Mini Pro G2 Issues so far

PostSat Jun 08, 2019 7:44 pm

I believe BMD is aware of this ProRes image issue and is working on a fix, from what I have previously ready about this issue.
Cheers
Denny Smith
SHA Productions
Offline

guy.pinto

  • Posts: 10
  • Joined: Fri Jun 30, 2017 8:31 am

Re: Ursa Mini Pro G2 Issues so far

PostSun Jun 16, 2019 11:34 am

Sent it back.
Offline

Jon Hustead

  • Posts: 32
  • Joined: Mon Feb 05, 2018 10:53 pm
  • Location: Omaha, Nebraska
  • Real Name: Jon Hustead

Re: Ursa Mini Pro G2 Issues so far

PostSun Jun 16, 2019 9:18 pm

Oof, I've had my UMP 4.6k g1 since launch and other than sending it back for a display cable issue initially it's worked well (other than FPN I guess.) Recently it's started to glitch out on me, with the touch screen becoming unresponsive and it just not wanting to turn on sometimes. It's 2-3 weeks to send it back to BM for repair so I figured I'd put an order in for the G2, then when it gets here ship back the G1 for repairs and sell it.

The more I deal with this broken touch screen and read about issues, the more I'm thinking about cancelling and going a different direction. The G1 has been a good camera for me, but my work situation is a bit different now and having something reliable is extremely important to me now. Not that it wasn't before, but I had a bit more flexibility to deal with issues if they came up.

Not sure what to do here as I'd hoped the G2 would be more of an upgrade and was ambivalent about it in the first place, so the only reason I ordered it was since my G1 has been flaking out. Everything else I'm interested in camera-wise is a big jump up in price.
http://jonhustead.com
Offline
User avatar

Jamie LeJeune

  • Posts: 1166
  • Joined: Tue Feb 26, 2013 4:33 am
  • Location: San Francisco

Re: Ursa Mini Pro G2 Issues so far

PostMon Jun 17, 2019 8:15 pm

I've had the Ursa Mini G2 for about 6 weeks now. Zero issues to report. It's been working great.
www.cinedocs.com
http://www.imdb.com/name/nm4601572/
Offline

Brad Hurley

  • Posts: 1247
  • Joined: Wed Jan 17, 2018 7:42 pm
  • Location: Montréal

Re: Ursa Mini Pro G2 Issues so far

PostMon Jun 17, 2019 9:21 pm

David Hutchinson wrote:What surprises me is that surely the cameras are checked as they come off the production line? For so many of them to have the same fault seems like really poor QA.


QA seems to be a systemic issue for Blackmagic Design. Last year I bought an original Pocket Cinema Camera and a Micro Cinema Camera; both were unusable out of the box and had to be sent back (BMD replaced the sensor in the Pocket and the reseller exchanged the Micro for a new one). You see it in other places too: the Resolve training guides are full of typos and clearly were never edited...there are even typos that would be caught by a basic spellcheck. QA/QC just doesn't seem to be a high priority for them, which is a shame.
Resolve 16.0, Mac Pro 3.0 GHz 8-core, 32 gigs RAM, dual AMD D700 GPU.
Audio I/O: Sound Devices USBPre-2
Offline

Francisco Rodriguez

  • Posts: 126
  • Joined: Tue Sep 24, 2013 8:48 pm

Re: Ursa Mini Pro G2 Issues so far

PostMon Jun 17, 2019 9:31 pm

Jamie LeJeune wrote:I've had the Ursa Mini G2 for about 6 weeks now. Zero issues to report. It's been working great.


Glad to hear that Jamie.
Ive had mine for a couple of days now.
I'm seeing FPN on underexposed shots at 800 ISO (On BRAW and Proress)
1600 and 3200 are unusable...
I've contacted Blackmagic about it... waiting for their response.

What's been your experience with FPN?
Offline
User avatar

Jamie LeJeune

  • Posts: 1166
  • Joined: Tue Feb 26, 2013 4:33 am
  • Location: San Francisco

Re: Ursa Mini Pro G2 Issues so far

PostMon Jun 17, 2019 11:04 pm

Francisco Rodriguez wrote:What's been your experience with FPN?
My G2 is the lowest noise I've seen on any Ursa Mini. No FPN problems. Have you run a black shading calibration? It is absolutely necessary to do it upon taking the camera out of the box for the first time and also after every firmware update. The image can look quite terrible if you haven't run the calibration. Instructions for how to do it are on page 112 of the most recent update to the manual.
www.cinedocs.com
http://www.imdb.com/name/nm4601572/
Offline

samroden

  • Posts: 23
  • Joined: Wed Sep 03, 2014 6:33 pm

Re: Ursa Mini Pro G2 Issues so far

PostMon Jun 17, 2019 11:43 pm

Jamie, I've been considering upgrading from the UMP G1. I've read comments about impressive motion cadence and improved CFA filter -- I wanted to know if you notice a significant difference in the look of the G2 from the G1.

Your past responses to my questions around BRAW and Resolve have been super helpful so I figured I'd pick your brain some more. Thanks!
Offline
User avatar

Jamie LeJeune

  • Posts: 1166
  • Joined: Tue Feb 26, 2013 4:33 am
  • Location: San Francisco

Re: Ursa Mini Pro G2 Issues so far

PostTue Jun 18, 2019 12:09 am

Hi Sam.

I thought the motion cadence on the G1 was already good and I haven't done a pixel peeping side by side to compare them.

Same thing on the CFA. Does it look better? Both the G1 and the G2 look great to me so it's hard to answer that definitively.

The main thing I've noticed straight away is improved noise performance (at least a stop better it seems) and the better audio. Those two things plus the ability to embed LUTs into BRAW files in camera, were my reasons for upgrading to the G2.
www.cinedocs.com
http://www.imdb.com/name/nm4601572/
Offline

Francisco Rodriguez

  • Posts: 126
  • Joined: Tue Sep 24, 2013 8:48 pm

Re: Ursa Mini Pro G2 Issues so far

PostTue Jun 18, 2019 5:36 am

Jamie LeJeune wrote:
Francisco Rodriguez wrote:What's been your experience with FPN?
My G2 is the lowest noise I've seen on any Ursa Mini. No FPN problems. Have you run a black shading calibration? It is absolutely necessary to do it upon taking the camera out of the box for the first time and also after every firmware update. The image can look quite terrible if you haven't run the calibration. Instructions for how to do it are on page 112 of the most recent update to the manual.


I have done sensor calibration.
I guess mine is faulty then... sigh
Thank you for the reply.




Sent from my iPhone using Tapatalk
Offline

Francisco Rodriguez

  • Posts: 126
  • Joined: Tue Sep 24, 2013 8:48 pm

Re: Ursa Mini Pro G2 Issues so far

PostWed Jun 19, 2019 1:46 pm

I’m curious to know if anybody else is having , or not, FPN troubles with the G2...

Please report.

Cheers


Sent from my iPhone using Tapatalk
Offline

jmadeja

  • Posts: 9
  • Joined: Fri Jan 11, 2019 5:33 pm
  • Real Name: Jason Madeja

Re: Ursa Mini Pro G2 Issues so far

PostThu Jun 27, 2019 7:26 pm

I've had my G2 for two days. Everything was fine yesterday. Today, it won't turn on. sigh.
Offline

Francisco Rodriguez

  • Posts: 126
  • Joined: Tue Sep 24, 2013 8:48 pm

Re: Ursa Mini Pro G2 Issues so far

PostThu Jun 27, 2019 9:09 pm

jmadeja wrote:I've had my G2 for two days. Everything was fine yesterday. Today, it won't turn on. sigh.


Oh man sorry to hear that.
Contact BMD, they’re very responsive; never had a problem with them myself.

I started the RMA process for mine btw.
Hope to get a good clean copy.




Sent from my iPhone using Tapatalk
Offline

robertsonpost

  • Posts: 1
  • Joined: Sat Aug 03, 2019 1:52 am
  • Real Name: David Robertson

Re: Ursa Mini Pro G2 Issues so far

PostSat Aug 03, 2019 2:02 am

I just contacted Blackmagic Support about this, but wanted to post it here in case anyone else has seen this.

I've had a glitching issue from day 1 that only occurs on battery power. It's a single frame block of random color that appears every 15 seconds or so, and it's also showing up in the footage. The issue is limited to when voltage levels are in the higher range of a fully charged battery. When the battery is down in the 14.4v range, it does not happen, which is probably why I have the issue on house power.

I suspect there's no way around returning this for repair, but wonder if anyone else has come across it. I've done over 10 shoots where we were working with multiple Ursa G1's, and lately a few shoots with multiple G2's, but so far I've only seen this on the one I happened to buy.
Offline

winterwarrior

  • Posts: 8
  • Joined: Fri Nov 08, 2019 9:19 pm
  • Real Name: Jake Baine

Re: Ursa Mini Pro G2 Issues so far

PostSun Nov 10, 2019 6:04 pm

Francisco Rodriguez wrote:I’m curious to know if anybody else is having , or not, FPN troubles with the G2...

Please report.

Cheers


Sent from my iPhone using Tapatalk



I too am having FPN and some broken, glitchy video files when shooting off speed frame rates. FPN is noticeable in 800 ISO underexposed shots and very apparent at 800+ ISO, 1600 and 3200 are horrible.

When shooting off speed frame rates, I get weird glitches in the footage. See the attached photos.

Glitch.jpg
Shot 48fps off speed to 60fps project. End of all files have glitches like this, unusable clips.
Glitch.jpg (531.98 KiB) Viewed 363 times


FPN1600_2.jpg
Horizontal FPN in G2 - 1600 ISO
FPN1600_2.jpg (533.16 KiB) Viewed 363 times
Offline

Michael from Vidico

  • Posts: 2
  • Joined: Tue Nov 19, 2019 12:49 am
  • Real Name: Michael Pirone

Re: Ursa Mini Pro G2 Issues so far

PostTue Nov 19, 2019 12:58 am

We have probably shot over 100 shoots with the G1, and 20 shoots with the G2. There have been no real negative issues at all with the G2, and I would say very broadly that there's a difference of around +25 to +30% in image quality overall. With the G1, we pretty much always had to use a IRND filter, or else the skin tones were pretty much screwed. With the G2, we don't, and it's a huge difference that really shows.

We haven't experienced any post-production or editing issues, but the only video production issue I would count is that the default daylight WB at 5600 seems slightly off. We've found shooting at 5000 yields better balances almost every single time going into Davinci. We have almost never needed an in-depth skin correction with this setting.

Here are some examples of shoots using the G2:

https://vidico.com/case-studies/koala-video/

Also the first video as soon as you land on the homepage:

https://vidico.com/brand-video/
Offline

Ageeth

  • Posts: 3
  • Joined: Fri Sep 13, 2019 4:06 pm
  • Real Name: John Meijer

Re: Ursa Mini Pro G2 Issues so far

PostTue Nov 19, 2019 7:52 pm

Hello fellow BM-users. I'd like to add my experiences with my BM Ursa G2. I was very enthousiast about the camera. Sold my trusted Sony FS7 for it. And though I'm happy with the picture and the overall handling of the camera, I did have a few very annoying things. Sometimes my lcd screen freezes and does not respond anymore (in fact the camera freezes). So I have to restart and hope that it resolves it. A few times I had to restart several times. Once while shooting an interview (with a Canon 24 mm L lens) the exposure went to the top. It (by itself) cranked up the exposure to an almost complete white image. Turning the exposure back on the lens itself did not solve it, it went up again. So again a restart had to resolve it. But it happened once again during this same shoot. I also have my difficulties with the noise handling of the camera. I always try to expose to the right, but still I experience quite some noise. Changing codec switches the camera off, but that also happened with my Sony FS7, so that's normal behavior.

Greeting from Holland
Offline

Michael from Vidico

  • Posts: 2
  • Joined: Tue Nov 19, 2019 12:49 am
  • Real Name: Michael Pirone

Re: Ursa Mini Pro G2 Issues so far

PostTue Nov 26, 2019 1:01 am

Once while shooting an interview (with a Canon 24 mm L lens) the exposure went to the top. It (by itself) cranked up the exposure to an almost complete white image. Turning the exposure back on the lens itself did not solve it, it went up again. So again a restart had to resolve it. But it happened once again during this same shoot. I also have my difficulties with the noise handling of the camera. I always try to expose to the right, but


These issues should be covered by warranty. I have been shooting BlackMagic for 5 years, and can say that I have never once encountered noise issues, or auto exposure cranking up on its own. Are you on the latest OS?
Offline

Ageeth

  • Posts: 3
  • Joined: Fri Sep 13, 2019 4:06 pm
  • Real Name: John Meijer

Re: Ursa Mini Pro G2 Issues so far

PostTue Nov 26, 2019 8:32 pm

Thanks for your response Michael. Yes I am on the latest firmware for my Ursa G2. I have the camera now for two months and I really like it, apart from the issues (exposure cranks and the freeze of the camera). Raw is great, color rendition is very nice and the overall handling is well thought off. Perhaps I should bring the camera in for a check, but I'll wait till the issues come up again. Thanks!
Previous

Return to Cinematography

Who is online

Users browsing this forum: ricardo marty and 293 guests