Support page DOWN...!

Do you have questions about Desktop Video, Converters, Routers and Monitoring?
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justin lovell

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  • Joined: Tue Aug 28, 2012 1:55 pm
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Support page DOWN...!

PostWed Sep 19, 2012 1:59 pm

None of the drop down menus open any options.
Justin Lovell
Assoc. CSC Cinematographer

Demo Reel:
www.justinlovell.com
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Perry

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  • Location: Boston, MA

Re: Support page DOWN...!

PostWed Sep 19, 2012 2:21 pm

I had hoped this would be fixed by now - it's been down since yesterday afternoon (Eastern time, at least).

-perry
Perry Paolantonio
Gamma Ray Digital - 288 Walnut St Suite 105, Newton MA 02460
14k Film Scanning -- Color Grading -- Film Restoration
www.gammaraydigital.com
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Margus Voll

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Re: Support page DOWN...!

PostWed Sep 19, 2012 3:25 pm

maybe the reason is the same as i had yesterday all pages down.

my problem was that i had in browser history http://www.blackmagic-design.com

It is not working any more and it should be

http://www.blackmagicdesign.com

Flush all your browser history and see your url shortcuts in bookmarks.
Margus Voll, CSI

http://www.iconstudios.eu
margus (at) iconstudios.eu
IG: margusvoll
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Perry

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Re: Support page DOWN...!

PostWed Sep 19, 2012 3:34 pm

nope - that's not it. It happens on any computer (and my iPhone), on any browser, including the Windows PC's we have here that we don't use on the internet normally. something's definitely up with the support site - the main page comes up, but you can't get to the list of products after selecting your OS.
Perry Paolantonio
Gamma Ray Digital - 288 Walnut St Suite 105, Newton MA 02460
14k Film Scanning -- Color Grading -- Film Restoration
www.gammaraydigital.com
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Perry

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Re: Support page DOWN...!

PostWed Sep 19, 2012 3:43 pm

one possibility is that the javascript that populates those pulldown menus is still pointing to the old site, which is now offline (blackmagic-design.com) -- if that's the case, it's something BMD needs to fix on their end. but that's just a guess as to what might be happening.

-perry
Perry Paolantonio
Gamma Ray Digital - 288 Walnut St Suite 105, Newton MA 02460
14k Film Scanning -- Color Grading -- Film Restoration
www.gammaraydigital.com

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