My activation Key stop working

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flekus

  • Posts: 1
  • Joined: Wed Dec 25, 2019 2:05 pm
  • Real Name: Leandro Ramirez

My activation Key stop working

PostWed Dec 25, 2019 2:29 pm

I really buy a BM6k because it came with resolve studio license.
And because i think it will be more profesional then adobe. (they say HOLLYWOODs most powerful tool)
And suddenly my license stop working, yesterday morning i open the davinci resolve studio, and ask my again for the key, i put it and a red text sees "contact support".
I lost 2 days trying to reinstall soft and put key again and nothing...
suddenly in my 8 try it works.
WHY!!!! I LOST 2 DAYS OF WORK,
IS THIS A PROFECIONAL SOFT OR NOT?
I contact support and nothing, i dont think its a hollywood tool. because if this happens in hollywood they would have demanded the company. because don't have a live support... SHAME ON YOU DAVINCI, I REALLY NEED TO KNOW IF THIS GOIN TO HAPPEN ANY TIME , because i cant trust my job in a software that suddenly stop working.
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Uli Plank

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  • Location: Germany and Indonesia

Re: My activation Key stop working

PostFri Dec 27, 2019 10:51 am

Hollywood professionals probably have special hotlines for an extra fee, while others may need to wait until Christmas is over.

But I can only tell you that the key works fine for thousands of users, there must be some other problem with your setup. Why not follow the guidelines on top of this forum and supply more info instead of angry shouting?
Resolve Studio 16.2.2 and Fusion Studio under MacOS Mojave 10.14.6
iMac 2017 Radeon Pro 580 8 GB VRAM and 32 GB RAM
Mac mini 16 GB RAM plus eGFX Breakway Radeon RX 580
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FotoFyn

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  • Real Name: Jan Ole Laugesen

Re: My activation Key stop working

PostTue Dec 31, 2019 10:13 am

Mine worked fine for a few hours ago when I open again on the same computer, then I need to activate it. I do this as I have to work. but now i can see upon activation that i have only one activation left !!!! ?????

I only installed it on this one and the same PC !!
Isn't it fair then that such a strange program error happens that you are punished for it?
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Peter Chamberlain

Blackmagic Design

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Re: My activation Key stop working

PostMon Jan 06, 2020 3:30 am

FotoFyn wrote:Mine worked fine for a few hours ago when I open again on the same computer, then I need to activate it. I do this as I have to work. but now i can see upon activation that i have only one activation left !!!! ?????

I only installed it on this one and the same PC !!
Isn't it fair then that such a strange program error happens that you are punished for it?



You haven't lost the ability to license Resolve on two systems as it will auto reset when you add the next.
DaVinci Resolve Product Manager
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FotoFyn

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  • Joined: Fri Nov 01, 2019 3:24 pm
  • Real Name: Jan Ole Laugesen

Re: My activation Key stop working

PostMon Jan 06, 2020 2:02 pm

Thanks for the reply, I didn't realize it, I just saw the last 1 activation as written

// Jan
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Joelarvidsson

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  • Joined: Fri Oct 12, 2012 6:18 am

Re: My activation Key stop working

PostTue Jan 14, 2020 9:25 pm

Resolve worked earlier today. But now it wants to the activation key? Im not sure where I have physical key. Seams to be at home. Is there anyway to retreive it back?
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Uli Plank

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Re: My activation Key stop working

PostTue Jan 14, 2020 10:32 pm

You either have a physical key (dongle) or a software key.
Which one is it?
Resolve Studio 16.2.2 and Fusion Studio under MacOS Mojave 10.14.6
iMac 2017 Radeon Pro 580 8 GB VRAM and 32 GB RAM
Mac mini 16 GB RAM plus eGFX Breakway Radeon RX 580
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Joelarvidsson

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Re: My activation Key stop working

PostWed Jan 15, 2020 7:51 am

I got the software key.
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Joelarvidsson

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  • Joined: Fri Oct 12, 2012 6:18 am

Re: My activation Key stop working

PostWed Jan 15, 2020 9:12 am

I finally found it in a box in the storage with black magic cages and rigg stuff.
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isebanks

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  • Real Name: Ivan Eubanks

Re: My activation Key stop working

PostSat Jan 25, 2020 9:12 pm

The same thing happened to me. Yesterday, I tried to open Resolve 15 (I'm using Windows 10), and it asked for the activation key. I tried entering the key several times, but every time it says there was an error and I must contact customer support. I have done so, and I'm waiting for their reply. Meanwhile, I uninstalled and reinstalled the software, but I get the same result.

This started suddenly yesterday without warning, and so far I have not found any explanation or solution for it. Has anyone had this problem and figured out how to resolve it?

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