Brad Hurley wrote:Based on what you posted at bmcuser.com, they said it was an issue with the sensor, which would have to be replaced. And since the cost of replacing the sensor (not just the cost of the sensor but all the labor and parts involved in replacing it) would be higher than the cost of a new camera, your camera is effectively totaled and it's not worth repairing; it would be as cheap or cheaper for you to buy a replacement camera. At least that's how I read their response.
No one does this anymore, the repair - Labour/Parts. Except maybe for Apple's weird stuff.
They send out a "new" camera, the old bad camera goes back to OEM in Thailand or China or etc. There it gets refurbished by low paid labor who cobble working units out of spare parts out of many, and then possibly mailed back to stand by as another replacement unit.
What you've recited and what was recited to OP whom is an unfortunate position is more closer to an authorized service center or boutique repair shop operating procedure, but they do go out of their way to render a real diagnosis.
Somewhere in there is some fuzzy math to add or subtract from the OEM's defective unit quota so that mass production cost center (OEM) can absorb it. I gather the contract with them is same, not considered defective after 1 year of use. So what BM Support is describing to you is their own out of pocket costs, thusly they won't even attempt to "repair" it, nor look at it - as they clearly don't actually repair it.
The over the phone diagnosis may not be correct and the trouble could be any major or minor component. I would suggest looking for a 3d party repair shop - if one exists, or hawking it on eBay for Parts/Not Working.