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Fusion 16.2 crashing when using Lenscare OFX

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enrique.monzo

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Fusion 16.2 crashing when using Lenscare OFX

PostThu Mar 19, 2020 9:32 am

Fusion 16.2 crashes when using Lenscare OFX plugin when GPU is selected in:
Preferences --> Global and Default Settings --> GPU --> Device: Auto / GPU

With the GPU selected (default setting), Fusion crashes when modifying the focus point on the viewport.
The only way to prevent Fusion from crashing is to disable Selective Update in the viewport, but this degrades completely the workflow.

The only way to make the plugin work is to set:
Preferences --> Global and Default Settings --> GPU --> Device: CPU

Some info about my working system:
- Clevo laptop
- Intel Core i7-7820HK
- 64 GB RAM
- NVIDIA GTX 1070
- Windows 10 Pro 1909
- NVIDIA driver 442.19 (I also tested older NVIDIA drivers, always resulting in crashes under the same circumstances)
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Phil O'Dea

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Re: Fusion 16.2 crashing when starting up

PostThu Mar 19, 2020 5:12 pm

Installed Fusion Studio 16.2 & now if wont start up. Tried uninstalling all OFX plugins but still not working. Resolve Studio 16.2 seems to be working fine with OFX plugins.

Running on Windows 10 Pro 64Bit (1909)

i7-7700K 4.20GHz
32GB RAM
nVidia GTX1080 8GB (driver 442.74)

Any thoughts welcome

Phil
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Bryan Ray

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Re: Fusion 16.2 crashing when using Lenscare OFX

PostFri Mar 20, 2020 1:15 am

Have you previously been able to use Fusion Studio 16.1? If you haven't tried it, please download from here and report back whether or not it works:
https://www.blackmagicdesign.com/suppor ... 79/Windows

I know Lenscare works in v9.02, but I haven't had the opportunity to test it in any version of v16.

Phil, since you have a general startup problem, please consult this article for some preliminary troubleshooting:
http://www.bryanray.name/wordpress/fusi ... eshooting/

That's literally all I know about Fusion startup problems on Windows, so if none of that solves your issue, it's probably going to be up to BMD to help you troubleshoot it.
Bryan Ray
http://www.bryanray.name
http://www.sidefx.com
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enrique.monzo

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Re: Fusion 16.2 crashing when using Lenscare OFX

PostFri Mar 20, 2020 8:43 am

Hi Bryan,

I also downloaded and installed Fusion 16.1, and tried again the Lenscare OFX 1.46 plugin.
And the results are the same: Fusion crashes when using Lenscare interactively on the viewport when Device is set to Auto or GPU under Preferences --> Global and Default Settings --> GPU
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Bryan Ray

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Re: Fusion 16.2 crashing when using Lenscare OFX

PostFri Mar 20, 2020 3:02 pm

Thanks; hopefully that will help them narrow down where the problem is. I'll make a bug report on the tracker at We Suck Less...

and done:
https://www.steakunderwater.com/wesuckl ... =19&t=3924
Bryan Ray
http://www.bryanray.name
http://www.sidefx.com
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Phil O'Dea

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Re: Fusion 16.2 crashing on initialize screen when starting

PostSat May 02, 2020 8:57 pm

Ok should anyone else have the problem where Fusion Studio 16.2 is crashing on initialize screen. Hopefully this will help you. Try startup Resolve Studio on the same system, then try run Fusion Studio. All working fine now.

So after trying all the suggestions of uninstalling plugins, deleting prefs & settings, going back to a previous version, uninstalling QSync for my QNAP just incase if was the Synology issue, uninstalled Bitdefender, none of these worked. Just presumming that its other software to blame.

I don't think the only one that has had these startup issues not just in the latest version but in previous versions. This is the fourth time I've had issues with Fusion Studio crashing on startup. Each time it takes forever to figure it out. The first time it was Red Giant plugins. Second time it was McAfee antivirus/firewall. Third time it was ColourLad OFX. And fourth time... still don't know but at least I found a work around.

So are we supposed to run Fusion Studio on a standalone system with no plugins, security software, not connected to a NAS of anything else in the outside world?... sounds a bit like LOCKDOWN.

I think at this stage it is something to do with Fusion studio as its a recurring problem across several versions and caused by different software preventing Fusion Studio from starting up.

Don't get me wrong I really love & use your products nearly everyday and I've never had this problem with Resolve Studio which uses a similar dongle licence.

So please Blackmagic can you sort this ongoing problem of incompatibility with other software out once and for all so my faith in Blackmagic can be restored & not go the way of SONY & AVID who stopped listening to the customers then ultimately lost their customers.

Phil
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Bryan Ray

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Re: Fusion 16.2 crashing on initialize screen when starting

PostSun May 03, 2020 3:28 pm

Phil O'Dea wrote:So after trying all the suggestions of uninstalling plugins, deleting prefs & settings, going back to a previous version, uninstalling QSync for my QNAP just incase if was the Synology issue,


I'm not fully up to speed on the Synology infrastructure, but it's specifically the Cloud Station service that causes the hang. I don't know if uninstalling QSync also disables/uninstalls that component. It's not visible in the Task Manager; you have to run services.msc to be able to see if it's running or not. If it is, there's a batch file that will disable it temporarily while Fusion starts up. Still may not be the cause of your problem, but I thought I'd mention it. Here's the batch file that starts Fusion 9 from its default location. Alter the path to match the version of Fusion you're running and its location, save it with the .bat extension, and use it to run Fusion.

Code: Select all
@echo off
net stop "Cloud Station Drive VSS Service x64"
start "Fusion" "C:\Program Files\Blackmagic Design\Fusion 9\Fusion.exe"
PING -n 30 127.0.0.1>nul
net start "Cloud Station Drive VSS Service x64"


Second time it was McAfee antivirus/firewall.


Did you share that information with the community at some point? This is the first I've heard of McAfee causing interference. Although it certainly doesn't surprise me. McAfee and Symantec both seem to believe that the primary purpose of a computer is to run anti-virus software.

Did you find a solution that permits you to run McAfee along with Fusion? Or did you have to uninstall it?

So are we supposed to run Fusion Studio on a standalone system with no plugins, security software, not connected to a NAS of anything else in the outside world?... sounds a bit like LOCKDOWN.


It sounds like you've just had the bad luck to win the software conflict lottery. Personally, I've never had a conflict of that kind. I've experienced spontaneous dongle failure, and I ran into the processor instruction system limit on a very old PC, but all of my other software, including a Seagate NAS, interacts with Fusion Studio just fine.
Bryan Ray
http://www.bryanray.name
http://www.sidefx.com
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Phil O'Dea

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Re: Fusion 16.2 crashing when using Lenscare OFX

PostSun Jun 07, 2020 10:32 am

Thanks for the reply Bryan, my system is about 3 years old and Resolve 16 still runs fine. I used the workaround of starting up Resolve Studio then starting Fusion Studio and all works fine. But here's the weird thing, after doing the workaround once I no longer need to startup Resolve Studio everytime. Fusion now starts up as normal, go figure.

Anyway thanks for your help.

Phil
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Bryan Ray

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Re: Fusion 16.2 crashing when using Lenscare OFX

PostMon Jun 08, 2020 3:30 am

Well, now that's interesting! I have no idea what it signifies, but I'll add a note to my troubleshooting document.
Bryan Ray
http://www.bryanray.name
http://www.sidefx.com

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