Frame.io media offline

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RobertNegron

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  • Joined: Wed Jun 21, 2017 9:28 pm

Frame.io media offline

PostMon Mar 30, 2020 8:53 pm

Since I updated to 16.2, every Frame.io clip I drag stays media offline. I can hear it but stays media offline. No matter the length. Frame.io cache is set to desktop folder for testing.

Mac Pro 2019 (Rackmount)
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2 AMD Radeon Pro Vega II

Mac OS 10.15.4




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Resolve 16.2.1

Mac Pro 2019 (Rackmount)
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256gb ram
4tb boot drive
2 AMD Radeon Pro Vega II

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Dmitry Kitsov BMD

Blackmagic Design

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Re: Frame.io media offline

PostTue Mar 31, 2020 4:51 pm

Hello, Robert,
RobertNegron wrote:Frame.io cache is set to desktop folder for testing.
is precisely the issue. Often desktop has special permissions and may not allow for the application to create and modify folders and items within without explicit user involvement.

Chose a different location, ideally make a new folder in something like Movies, or Documents, and point Resolve to it.
Save, then restart Resolve session
Blackmagic Design Technical support engineer
any posts made by myself prior to May 27, 2014 were before my employment with Blackmagic Design.
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RobertNegron

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Re: Frame.io media offline

PostTue Mar 31, 2020 4:55 pm

Hi Dmitry. I created a folder on Movies folder and it helped. The only thing is that now long clips at some point it appears offline. For example a 10 min long it load about 7 min only. The last 3 appears offline.


Sent from my iPhone using Tapatalk Pro
Resolve 16.2.1

Mac Pro 2019 (Rackmount)
16core
256gb ram
4tb boot drive
2 AMD Radeon Pro Vega II

Mac OS 10.15.3
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Dmitry Kitsov BMD

Blackmagic Design

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Re: Frame.io media offline

PostThu Apr 02, 2020 10:23 pm

RobertNegron wrote:Hi Dmitry. I created a folder on Movies folder and it helped. The only thing is that now long clips at some point it appears offline. For example a 10 min long it loads about 7 min only. The last 3 appears offline.


Sent from my iPhone using Tapatalk Pro


Thank you for letting us know.
We will investigate your report regarding the longer clips not loading fully
Blackmagic Design Technical support engineer
any posts made by myself prior to May 27, 2014 were before my employment with Blackmagic Design.
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Erik Wittbusch

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  • Location: Duisburg, Germany

Re: Frame.io media offline

PostSun Apr 05, 2020 1:28 am

I have the same issue.
Also, imported markers are empty.
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GregAusina

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  • Joined: Thu Aug 23, 2012 7:30 pm
  • Location: Paris - France

Re: Frame.io media offline

PostSun Apr 05, 2020 12:07 pm

Erik Wittbusch wrote:I have the same issue.
Also, imported markers are empty.
I’ve had the same issue and I’ve manually downloaded the clip from Frame.io and replaced the cached file with the one I’ve downloaded.


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Grégoire AUSINA / Gisèle productions
Davinci 16.1.1.005 on Windows 10 (1903) / Nvidia studio driver 431.86/ Dual Xeon E-2650v4 / supermicro X10DRG-Q / 64 Go RAM / GUI GTX 1070 / Cuda 2x GTX 1080 Ti - FSI CM250 - Tangent Elements - Accusys A12S3-p+
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Erik Wittbusch

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Re: Frame.io media offline

PostSun Apr 05, 2020 1:04 pm

THX.

That's a solution for a few files, but not if you have dozens of clips with comments to work on.
Does it work correct for anybody?
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RobertNegron

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Re: Frame.io media offline

PostThu Apr 16, 2020 3:00 am

Another Bug on the frame.io integration is that sometimes using quick export, it doesn't show the projects at all.
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Resolve 16.2.1

Mac Pro 2019 (Rackmount)
16core
256gb ram
4tb boot drive
2 AMD Radeon Pro Vega II

Mac OS 10.15.3

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