Resolve 16.2.1 crashes without logs on startup on Windows 10

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ron_maeder

  • Posts: 4
  • Joined: Tue Apr 21, 2020 5:49 pm
  • Real Name: Ron Maeder

Resolve 16.2.1 crashes without logs on startup on Windows 10

PostTue Apr 21, 2020 6:04 pm

I am trying to debug why Resolve is crashing on startup without logs on Windows 10. I have an AMD Radeon R7 350X, and I was previously getting crash logs that look like the below. I cleaned the registry and reinstalled the drivers from a clean install in Safe Mode. However, now no logs are being produced.

Does anyone have suggestions on how to get logs out of Resolve for me?

Thanks,

Ron

[0x00001004] | Main | INFO | 2020-04-18 16:42:25,719 | Running DaVinci Resolve v16.2.0.055 (Windows/MSVC)
[0x00001004] | Main | INFO | 2020-04-18 16:42:26,252 | Updating display GPU information...
[0x00001004] | Main | ERROR | 2020-04-18 16:42:26,263 | Can't find correct name and provider from registry for device
[0x00001004] | Main | INFO | 2020-04-18 16:42:26,264 | GPUs detected: 0 integrated, 0 discrete. Force disabling graphics interop.
[0x00001004] | Main | INFO | 2020-04-18 16:42:26,264 | Detected uptime 1299s
[0x00001004] | Main | INFO | 2020-04-18 16:42:26,264 | Not GLmap capable. GPUs: 0 discrete, 0 integrated, 0 external. Auto mapping, OpenCL processing, main display not on external GPU.
[0x00001004] | Main | INFO | 2020-04-18 16:42:26,264 | Setting LsManager.3.NumGPUs = 1
[0x00001004] | IO | INFO | 2020-04-18 16:42:26,264 | RED InitializeSdk with library path at C:\ProgramData\Blackmagic Design\DaVinci Resolve\Support\Libraries
[0x00001004] | IO | INFO | 2020-04-18 16:42:26,290 | R3DAPI 7.2.1-42A55 (20200211 W64S) R3DSDK 7.2.1-42A55 (20200211 W64D C3B3) RED CUDA 7.2.1-48827 (20200211) RED OPENCL 7.2.1-48827 (20200211) [C:\ProgramData\Blackmagic Design\DaVinci Resolve\Support\Libraries\] init is successful
[0x00001004] | Main | INFO | 2020-04-18 16:42:26,290 | 0 RED rocket cards available
There are 1 GPUs in the system.
[0x00001004] | SyManager.DeckLink | ERROR | 2020-04-18 16:42:26,294 | Failed to create instance.
[0x00001004] | Main | INFO | 2020-04-18 16:42:26,294 | Decklink model name: '', version: ''
[0x00001004] | DVIP | INFO | 2020-04-18 16:42:26,294 | DVIP Version : 16.2.0, Revision r005875-c1741ee2, Branch release/16.2 (Release)
[0x00001004] | Main | INFO | 2020-04-18 16:42:26,295 | Resolve Module Handle 00007FF6177F0000
[0x00001004] | Main | ERROR | 2020-04-18 16:42:26,297 | initializeGLExtensions: failed 36 functions
[0x00001004] | Main | ERROR | 2020-04-18 16:42:26,297 | initializeGLExtensions errMsg: Failed to load the following GL extensions:
- glCompileShader
- glGetProgramInfoLog
- glLinkProgram
- glAttachShader
- glShaderSource
- glCreateShader
- glCreateProgram
- glUseProgram
- glGetUniformLocation
- glUniform1f
- glUniform1i
- glGetShaderiv
- glGetShaderInfoLog
- glGenBuffers
- glDeleteBuffers
- glBindBuffer
- glBufferData
- glBufferSubData
- glMapBuffer
- glUnmapBuffer
- glBlendColor
- glMultiDrawArrays
- glActiveTexture
- glGetProgramiv
- glGenFramebuffers
- glDeleteFrame- glTexImage3D
- glBlitF`?OI?
[0x00001004] | Main | INFO | 2020-04-18 16:42:26,302 | Installed custom font: Open Sans
[0x00001004] | Main | INFO | 2020-04-18 16:42:26,303 | Installed custom font: Open Sans Semibold
[0x00001004] | Main | INFO | 2020-04-18 16:42:26,303 | Installed custom font: Open Sans
[0x00001004] | Main | INFO | 2020-04-18 16:42:26,342 | Finished loading Application style sheet
*********** WITH DIRECT I/O SWITCHED ON!
*********** WITH DIRECT I/O SWITCHED ON!
Local.Speed.Debug switched OFF - ''
[0x000007b4] | LeManager | INFO | 2020-04-18 16:42:26,415 | 521, 38
[0x00001004] | BtCommon | INFO | 2020-04-18 16:42:27,084 | Memory config: reserved=4029M pinned=3021M log=0
[0x00001004] | BtCommon | INFO | 2020-04-18 16:42:27,084 | Using default pooled memory manager
[0x000005a0] | BtCommon | INFO | 2020-04-18 16:42:27,085 | BtResourceManager Process Thread Started
[0x00001004] | BtCommon | INFO | 2020-04-18 16:42:27,091 | Starting Daemon: C:/Program Files/Blackmagic Design/DaVinci Resolve/DPDecoder.exe
[0x00001004] | BtCommon | INFO | 2020-04-18 16:42:27,091 | Starting Daemon: C:/Program Files/Blackmagic Design/DaVinci Resolve/DPDecoder.exe
[0x00001004] | BtCommon | INFO | 2020-04-18 16:42:27,092 | Starting Daemon: C:/Program Files/Blackmagic Design/DaVinci Resolve/DPDecoder.exe
[0x00001004] | BtCommon | INFO | 2020-04-18 16:42:27,092 | Starting Daemon: C:/Program Files/Blackmagic Design/DaVinci Resolve/DPDecoder.exe
[0x00001004] | BtCommon | INFO | 2020-04-18 16:42:27,093 | Starting Daemon: C:/Program Files/Blackmagic Design/DaVinci Resolve/DPDecoder.exe
[0x00001004] | BtCommon | INFO | 2020-04-18 16:42:27,094 | Starting Daemon: C:/Program Files/Blackmagic Design/DaVinci Resolve/DPDecoder.exe
[0x00001004] | BtCommon | INFO | 2020-04-18 16:42:27,094 | Starting Daemon: C:/Program Files/Blackmagic Design/DaVinci Resolve/DPDecoder.exe
[0x00001004] | BtCommon | INFO | 2020-04-18 16:42:27,095 | Starting Daemon: C:/Program Files/Blackmagic Design/DaVinci Resolve/DPDecoder.exe
[0x00001004] | SyManager | INFO | 2020-04-18 16:42:27,101 | Total: 20, NumDtThreads: 8, NumComms: 0, NumSites: 1

[0x00001004] | SyManager | INFO | 2020-04-18 16:42:27,101 | Lookaheads -> playback = 20, record = 20, stop = 2

Sy High Command Handler Thread ----- (5944)
SY high priority cmd handler thread starts: 00001738
[0x00001004] | DtManager | INFO | 2020-04-18 16:42:27,101 | Using 8 generic IO threads
Sy Data Handler Thread ----- (5980)
SY data handler thread starts: 0000175C
[0x00001004] | DtManager | INFO | 2020-04-18 16:42:27,101 | Total of 16 IO threads (including 8 generic and 8 Red decode threads)
[0x00000b9c] | DtManager | INFO | 2020-04-18 16:42:27,101 | Dt Worker Thread Started
[0x000009ac] | DtManager | INFO | 2020-04-18 16:42:27,102 | Dt Worker Thread Started
[0x000017d4] | GsManager | INFO | 2020-04-18 16:42:27,102 | Gs Processor Thread ----- (6100)

GS processor thread starts: 000017D4
Local.Speed.Verbose switched OFF - ''
Dp High Command Handler Thread ----- (2652)
DP high priority cmd handler thread starts: 00000A5C
Sy Low Command Handler Thread ----- (5948)
SY low priority cmd handler thread starts: 0000173C
Dt High Command Handler Thread ----- (4272)
DT high priority cmd handler thhread starts: 000010B0
Dt Low Command Handler Thread ----- (5820)
DT low priority cmd handler thread starts: 000016BC
[0x000013f4] | DtManager | INFO | 2020-04-18 16:42:27,102 | Dt Data Handler Thread Started
DT data handler thread starts: 000013F4
[0x00001004] | DbCommon2 | INFO | 2020-04-18 16:42:27,102 | Loading dblist file: C:\Users\Hans Halberstadt\AppData\Roaming\Blackmagic Design\DaVinci Resolve\Preferences\dblist.conf
[0x00001804] | DtManager | INFO | 2020-04-18 16:42:27,102 | Dt Worker Thread Started
Gs High Command Handler Thread ----- (6200)
GS high priority cmd handler thread starts: 00001838
[0x00001374] | DtManager | INFO | 2020-04-18 16:42:27,102 | Dt Worker Thread Started
[0x00000204] | DtManager | INFO | 2020-04-18 16:42:27,102 | Dt Worker Thread Started
Gs Low Command Handler Thread ----- (6060)
GS low priority cmd handler thread starts: 000017AC
[0x00000528] | DtManager | INFO | 2020-04-18 16:42:27,103 | Dt Worker Thread Started
[0x000002b4] | DtManager | INFO | 2020-04-18 16:42:27,103 | Dt Worker Thread Started
[0x00000630] | DtManager | INFO | 2020-04-18 16:42:27,103 | Dt Worker Thread Started
[0x00000da8] | DtManager | INFO | 2020-04-18 16:42:27,103 | Dt Worker Thread Started
[0x00000c04] | DtManager | INFO | 2020-04-18 16:42:27,103 | Dt Worker Thread Started
[0x000012b4] | DtManager | INFO | 2020-04-18 16:42:27,103 | Dt Worker Thread Started
[0x00000910] | DtManager | INFO | 2020-04-18 16:42:27,103 | Dt Worker Thread Started
[0x000017b8] | DtManager | INFO | 2020-04-18 16:42:27,103 | Dt Worker Thread Started
Dp Low Command Handler Thread ----- (1328)
DP low priority cmd handler thread starts: 00000530
[0x0000047c] | DtManager | INFO | 2020-04-18 16:42:27,103 | Dt Worker Thread Started
[0x000017bc] | DtManager | INFO | 2020-04-18 16:42:27,104 | Dt Worker Thread Started
[0x000005e4] | DtManager | INFO | 2020-04-18 16:42:27,104 | Dt Worker Thread Started
[0x00000524] | DtManager | INFO | 2020-04-18 16:42:27,104 | Dt Worker Thread Started
Ls Low Command Handler Thread ----- (4104)
LS low priority cmd handler thread starts: 00001008
Ls Low Command Handler Thread ----- (6344)
LS low priority cmd handler thread starts: 000018C8
Ls Data Handler Thread ----- (6452)
LS data handler thread starts: 00001934
Ls Low Command Handler Thread ----- (6436)
LS low priority cmd handler thread starts: 00001924
Ls High Command Handler Thread ----- (1760)
Ls Data Handler Thread ----- (5276)
LS data handler thread starts: 0000149C
Ls Data Handler Thread ----- (1120)
Ls High Command Handler Thread ----- (5964)
[0x00000460] | GPUManager | INFO | 2020-04-18 16:42:27,104 | Let There Be OpenCL Light!
Mem Data Transmitter Thread ----- (1976)
Mem data transmitter thread starts: 000007B8
[0x00001258] | DtManager | INFO | 2020-04-18 16:42:27,104 | Dt Worker Thread Started
[0x00000460] | GPUManager | INFO | 2020-04-18 16:42:27,110 | Start detecting OpenCL boards
Ls High Command Handler Thread ----- (6448)
[0x00001004] | IO | INFO | 2020-04-18 16:42:27,134 | Using DNxHR library v2.5.2.68r
[0x00001004] | IO | INFO | 2020-04-18 16:42:27,135 | Kdu ctx(0), bundle(0), thds(1)
[0x00001004] | IO | INFO | 2020-04-18 16:42:27,135 | Kdu ctx(0), bundle(1), thds(1)
[0x00001004] | IO | INFO | 2020-04-18 16:42:27,135 | Kdu ctx(0), bundle(2), thds(1)
[0x00001004] | IO | INFO | 2020-04-18 16:42:27,135 | Kdu ctx(0), bundle(3), thds(1)
[0x00001004] | IO | INFO | 2020-04-18 16:42:27,135 | Kdu ctx(0), bundle(4), thds(1)
[0x00001004] | IO | INFO | 2020-04-18 16:42:27,135 | Kdu ctx(0), bundle(5), thds(1)
[0x00001004] | IO | INFO | 2020-04-18 16:42:27,135 | Kdu ctx(0), bundle(6), thds(1)
[0x00001004] | IO | INFO | 2020-04-18 16:42:27,135 | Kdu ctx(0), bundle(7), thds(1)
Ignoring OpenCL error -1001: 'Unspecified Error', GPUManager\OpenCLBoardManager.cpp:232.
[0x00000460] | GPUManager | WARN | 2020-04-18 16:42:27,191 | There is no OpenCL platform
[0x00000460] | GPUManager | INFO | 2020-04-18 16:42:27,191 | 0 OpenCL boards detected
Urgent message: CRITICAL_PREF: DaVinci Resolve could not find any OpenCL capable GPUs. Would you like to review and update your DaVinci Resolve Hardware Configuration? ||Please ensure that appropriate GPU drivers are installed and your DaVinci Resolve hardware is configured appropriately.
[0x00000460] | GPUManager | ERROR | 2020-04-18 16:42:27,191 | CRITICAL_PREF: DaVinci Resolve could not find any OpenCL capable GPUs. Would you like to review and update your DaVinci Resolve Hardware Configuration? ||Please ensure that appropriate GPU drivers are installed and your DaVinci Resolve hardware is configured appropriately.
[0x00000460] | IP | ERROR | 2020-04-18 16:42:27,191 | Failed to initialize OpenCL boards
LS data handler thread starts: 00000460
[0x000017b0] | SyManager | WARN | 2020-04-18 16:42:29,117 | socket failed to connect to server, error: 10061

[0x000017b0] | SyManager | ERROR | 2020-04-18 16:42:29,117 | DRIVER: panel connection failed

MidiInWinMM::initialize: no MIDI input devices currently available.

[0x00001004] | Fairlight | INFO | 2020-04-18 16:42:30,278 | 00.00.02.688(000): Running Fairlight (r000028-ac71b8b5)
[0x00001004] | UI.GLContext | INFO | 2020-04-18 16:42:30,280 | Creating shared OpenGL context for this thread (2 total).
[0x00001004] | UI.GLContext | INFO | 2020-04-18 16:42:30,280 | Initialized OpenGL 1.1 (requested 2.0) on device 'Microsoft Corporation GDI Generic'
All textures are loaded : 1.
[0x00001004] | Fusion | INFO | 2020-04-18 16:42:30,387 | Fusion Build: r066569-45e2ba3a_022 (Mar 5 2020 12:59:47)
[0x00001004] | Fusion | INFO | 2020-04-18 16:42:30,387 | fusionsystem: = "C:\Program Files\Blackmagic Design\DaVinci Resolve\fusionsystem.dll"
[0x00001004] | Fusion | INFO | 2020-04-18 16:42:30,417 | FusionLibs: = "C:\Program Files\Blackmagic Design\DaVinci Resolve\"
[0x00001004] | Fusion | INFO | 2020-04-18 16:42:30,417 | UserData: = "C:\Users\Hans Halberstadt\AppData\Roaming\Blackmagic Design\DaVinci Resolve\Support\Fusion"
[0x00001004] | Fusion | INFO | 2020-04-18 16:42:30,417 | Profiles: = "UserData:Profiles\"
[0x00001004] | Fusion | INFO | 2020-04-18 16:42:30,547 | Module Handle 0000021047A20000 fusiongraphics
[0x000018c4] | UI.GLContext | INFO | 2020-04-18 16:42:30,598 | Creating shared OpenGL context for this thread (3 total).
[0x000018c4] | DVIP | ERROR | 2020-04-18 16:42:30,695 | DeviceContextInterface.cpp:40: DVIP Exception: OpenCL error
- API: OpenCL
- API Error Code: Unknown CL error. (-1001)
- Call stack:
0: 00007FF61C8EC0DD

1: 00007FF61C73EB4C

2: 00007FF61C8FE561

3: 00007FF61C8FE6F3

4: 00007FF61C910132

5: 00007FF61C8FF98F

6: 00007FF61C7713F9

7: 00007FF61C771779

8: 00007FF61AC45FDF

9: 00007FF61AC4416C

10: 00007FF61AC48F7D

11: 00007FF8157FD03C

12: 00007FF8156F4F6B

13: 00007FF8156F5098

14: 00007FF855F77BD4


[0x000018c4] | UI.GLIO | ERROR | 2020-04-18 16:42:30,695 | Failed to create DVIP context.
[0x00001004] | UI.GLIO | ERROR | 2020-04-18 16:42:30,695 | Failed to initialize worker thread.
[0x00001004] | Undefined | ERROR | 2020-04-18 16:42:30,695 | Failed to initialize GPU Scopes, OpenGL Interop or GLIO is required.
[0x00001004] | UI | WARN | 2020-04-18 16:42:30,766 | Failed to find value '0' in combo-box
A scanner discovery instance could not be created: Class not registered
[0x00001938] | BtCommon | INFO | 2020-04-18 16:42:30,919 | Starting Daemon: C:/Program Files/Blackmagic Design/DaVinci Resolve/DaVinciPanelDaemon.exe
[0x00001004] | DbCommon2 | INFO | 2020-04-18 16:42:30,928 | Sm2SysIdEntry is not supported in disk database (xml) mode
SY panel handler thread starts: 000017B0
[0x00001004] | UI | WARN | 2020-04-18 16:42:31,426 | Failed to load media metadata preset list or the list is empty.
[0x000017b0] | SyManager | INFO | 2020-04-18 16:42:31,429 | Connection to the panel server has been re-established
[0x00001004] | UI | WARN | 2020-04-18 16:42:31,431 | Failed to load media metadata preset list or the list is empty.
[0x00001004] | UI.ActionManager | WARN | 2020-04-18 16:42:31,556 | Action [fairlightAutomationFollowsEdit] is not a global action
[0x00001004] | UI | WARN | 2020-04-18 16:42:32,027 | Failed to load media metadata preset list or the list is empty.
[0x00001004] | UI | WARN | 2020-04-18 16:42:32,031 | Failed to load media metadata preset list or the list is empty.
[0x00001004] | UI | WARN | 2020-04-18 16:42:32,162 | Failed to load media metadata preset list or the list is empty.
[0x00001004] | UI | WARN | 2020-04-18 16:42:32,166 | Failed to load media metadata preset list or the list is empty.
[0x00001004] | Fusion | INFO | 2020-04-18 16:42:32,176 | Module Handle 000002105E560000 fusionsystem
[0x00001004] | Fusion | INFO | 2020-04-18 16:42:32,182 | Module Handle 000002106A4E0000 fusionoperators
[0x00001004] | Fusion | INFO | 2020-04-18 16:42:32,185 | Module Handle 000002106AD80000 fusioncontrols
[0x00001004] | Fusion | INFO | 2020-04-18 16:42:32,192 | Module Handle 000002106BF80000 3d.plugin
[0x00001004] | Fusion | INFO | 2020-04-18 16:42:32,193 | Module Handle 000002106C230000 alembic.plugin
[0x00001004] | Fusion | INFO | 2020-04-18 16:42:32,194 | Module Handle 000002106C550000 dimension.plugin
[0x00001004] | Fusion | INFO | 2020-04-18 16:42:32,196 | Module Handle 000002106C680000 fbx.plugin
[0x00001004] | Fusion | INFO | 2020-04-18 16:42:32,197 | Module Handle 00000210242D0000 fuses.plugin
[0x00001004] | Fusion | INFO | 2020-04-18 16:42:32,198 | Module Handle 000002106D250000 opencolorio.plugin
[0x00001004] | Fusion | INFO | 2020-04-18 16:42:32,198 | Module Handle 0000021024520000 openfx.plugin
[0x00001004] | Fusion | INFO | 2020-04-18 16:42:32,200 | Module Handle 000002106D340000 openvr.plugin
[0x00001004] | Fusion | INFO | 2020-04-18 16:42:32,201 | Module Handle 000002106D370000 paint.plugin
[0x00001004] | Fusion | INFO | 2020-04-18 16:42:32,203 | Module Handle 000002106D3F0000 particles.plugin
[0x00001004] | Fusion | INFO | 2020-04-18 16:42:32,204 | Module Handle 000002106D4D0000 text.plugin
[0x00001004] | Fusion | INFO | 2020-04-18 16:42:32,204 | Module Handle 000002106D600000 utilities.plugin
[0x00001004] | UI | ERROR | 2020-04-18 16:42:32,359 | Cg error: The profile is not supported.
[0x00001004] | UI | ERROR | 2020-04-18 16:42:32,359 | Cg error: The profile is not supported.
[0x00001004] | UI | ERROR | 2020-04-18 16:42:32,360 | Cg error: The compile returned an error.
[0x00001004] | UI | ERROR | 2020-04-18 16:42:32,360 | Cg compiler log:
(3) : fatal error C9999: InitHAL failed

[0x00001004] | UI | ERROR | 2020-04-18 16:42:32,363 | Cg error: The compile returned an error.
[0x00001004] | UI | ERROR | 2020-04-18 16:42:32,363 | Cg compiler log:
(7) : fatal error C9999: InitHAL failed

[0x00001004] | UI | ERROR | 2020-04-18 16:42:32,364 | Cg error: The compile returned an error.
[0x00001004] | UI | ERROR | 2020-04-18 16:42:32,364 | Cg compiler log:
(3) : fatal error C9999: InitHAL failed

[0x00001004] | UI | ERROR | 2020-04-18 16:42:32,366 | Cg error: The compile returned an error.
[0x00001004] | UI | ERROR | 2020-04-18 16:42:32,366 | Cg compiler log:
(3) : fatal error C9999: InitHAL failed

[0x00001004] | UI | ERROR | 2020-04-18 16:42:32,366 | Cg error: The compile returned an error.
[0x00001004] | UI | ERROR | 2020-04-18 16:42:32,366 | Cg compiler log:
(3) : fatal error C9999: InitHAL failed

[0x00001004] | UI | WARN | 2020-04-18 16:42:33,319 | Failed to load media metadata preset list or the list is empty.
[0x00001004] | UI | WARN | 2020-04-18 16:42:33,323 | Failed to load media metadata preset list or the list is empty.
[0x00001004] | UI | INFO | 2020-04-18 16:42:33,513 | Not creating special GL widget for screen 0
[0x00001004] | UI.ActionManager | WARN | 2020-04-18 16:42:33,902 | Action [sessionDolbyVisionAnalyzeAllShots] is not a valid global action
[0x00001004] | UI.ActionManager | WARN | 2020-04-18 16:42:33,902 | Action [sessionDolbyVisionAnalyzeSelectedShots] is not a valid global action
[0x00001004] | UI.ActionManager | WARN | 2020-04-18 16:42:33,902 | Action [sessionDolbyVisionAnalyzeSelectedAndGroup] is not a valid global action
[0x00001004] | UI.ActionManager | WARN | 2020-04-18 16:42:33,902 | Action [sessionDolbyVisionAnalyzeCurrentFrame] is not a valid global action
[0x00001004] | UI.ActionManager | WARN | 2020-04-18 16:42:33,903 | Action [sessionHDR10PlusAnalyzeAllShots] is not a valid global action
[0x00001004] | UI.ActionManager | WARN | 2020-04-18 16:42:33,903 | Action [sessionHDR10PlusAnalyzeSelectedShots] is not a valid global action
[0x00001004] | UI.ActionManager | WARN | 2020-04-18 16:42:33,903 | Action [sessionHDR10PlusAnalyzeSelectedAndGroup] is not a valid global action
[0x00001004] | UI.ActionManager | WARN | 2020-04-18 16:42:33,903 | Action [sessionHDR10PlusAnalyzeCurrentFrame] is not a valid global action
[0x00001004] | UI | WARN | 2020-04-18 16:42:34,186 | Failed to find value '100' in combo-box
[0x00001004] | UI.MenuBar | WARN | 2020-04-18 16:42:34,707 | Plugged In Action [fusion_menu1_triggered(bool)] is owned by [0000021069860010]
[0x00001004] | UI.MenuBar | WARN | 2020-04-18 16:42:34,707 | Plugged In Action [fusion_menu2_triggered()] is owned by [0000021069860010]
[0x00001004] | UI.MenuBar | WARN | 2020-04-18 16:42:34,707 | Plugged In Action [fusion_menu3_triggered()] is owned by [0000021069860010]
[0x00001004] | UI.MenuBar | WARN | 2020-04-18 16:42:34,707 | Plugged In Action [fusion_menu5_triggered()] is owned by [0000021069860010]
[0x00001004] | UI.MenuBar | WARN | 2020-04-18 16:42:34,708 | Plugged In Action [fusion_menu8_triggered()] is owned by [0000021069860010]
[0x00001004] | UI.MenuBar | WARN | 2020-04-18 16:42:34,708 | Plugged In Action [workspace_sub1_menu1_triggered()] is owned by [0000021069860010]
****************** Flushing GPU Buffers
[0x00001004] | IO | INFO | 2020-04-18 16:42:34,809 | RED rocket decode has been disabled in the config file
[0x00001004] | UI | WARN | 2020-04-18 16:42:34,954 | Failed to find value '0' in combo-box
[0x00001004] | SyManager.DeckLink | ERROR | 2020-04-18 16:42:34,957 | Failed to create instance.
[0x00001004] | UI | WARN | 2020-04-18 16:42:34,966 | Failed to find value '0' in combo-box
Unable to read VR Path Registry from C:\Users\Hans Halberstadt\AppData\Local\openvr\openvrpaths.vrpath
[0x00001004] | DbCommon2 | INFO | 2020-04-18 16:42:57,445 | Sm2SysIdEntry is not supported in disk database (xml) mode
[0x000007b4] | LeManager | INFO | 2020-04-18 16:42:57,457 | 522, 101
[0x00001004] | Main | INFO | 2020-04-18 16:42:58,501 | Starting terminate sequence by calling g_MainTerm

[0x00001004] | Main | INFO | 2020-04-18 16:42:58,501 | Closing components
[0x00001004] | UI | INFO | 2020-04-18 16:42:58,502 | Audio thread terminated.
[0x00001004] | Main | INFO | 2020-04-18 16:42:58,502 | g_MainTerm: BtStartupShutdownControl.Shutdown() - begin
Exit SY panel handler
Exit SY data handler
[0x0000173c] | SyManager | INFO | 2020-04-18 16:42:58,576 | Exit SY low priority cmd handler
[0x00001738] | SyManager | INFO | 2020-04-18 16:42:58,576 | Exit SY high priority cmd handler
[0x00001004] | Main | INFO | 2020-04-18 16:42:58,586 | SvcManager: SyManager.StopThreads() - end
[0x000017d4] | GsManager | INFO | 2020-04-18 16:42:58,588 | Exit GS process handler
Exit GS low priority cmd handler
Exit GS high priority cmd handler
[0x00001004] | Main | INFO | 2020-04-18 16:42:58,614 | SvcManager: GsManager.StopThreads() - end
[0x00001004] | Main | INFO | 2020-04-18 16:42:58,614 | SvcManager: DpManager.StopThreads() - end
[0x000016bc] | DtManager | INFO | 2020-04-18 16:42:58,618 | Exit DT low priority cmd handler
[0x000010b0] | DtManager | INFO | 2020-04-18 16:42:58,618 | Exit DT high priority cmd handler
[0x00000530] | DpManager | INFO | 2020-04-18 16:42:58,618 | Exit DP low priority cmd handler
[0x00000a5c] | DpManager | INFO | 2020-04-18 16:42:58,618 | Exit DP high priority cmd handler
[0x000013f4] | DtManager | INFO | 2020-04-18 16:42:58,634 | Exit DT data handler thread
[0x00000b9c] | DtManager | INFO | 2020-04-18 16:42:58,642 | Exit DT worker thread
[0x00001258] | DtManager | INFO | 2020-04-18 16:42:58,642 | Exit DT worker thread
[0x000017bc] | DtManager | INFO | 2020-04-18 16:42:58,642 | Exit DT worker thread
[0x0000047c] | DtManager | INFO | 2020-04-18 16:42:58,642 | Exit DT worker thread
[0x000017b8] | DtManager | INFO | 2020-04-18 16:42:58,642 | Exit DT worker thread
[0x00000204] | DtManager | INFO | 2020-04-18 16:42:58,642 | Exit DT worker thread
[0x000012b4] | DtManager | INFO | 2020-04-18 16:42:58,642 | Exit DT worker thread
[0x00000630] | DtManager | INFO | 2020-04-18 16:42:58,642 | Exit DT worker thread
[0x00000da8] | DtManager | INFO | 2020-04-18 16:42:58,642 | Exit DT worker thread
[0x00000528] | DtManager | INFO | 2020-04-18 16:42:58,642 | Exit DT worker thread
[0x000002b4] | DtManager | INFO | 2020-04-18 16:42:58,642 | Exit DT worker thread
[0x00001804] | DtManager | INFO | 2020-04-18 16:42:58,642 | Exit DT worker thread
[0x000009ac] | DtManager | INFO | 2020-04-18 16:42:58,642 | Exit DT worker thread
[0x00001374] | DtManager | INFO | 2020-04-18 16:42:58,642 | Exit DT worker thread
[0x00000910] | DtManager | INFO | 2020-04-18 16:42:58,642 | Exit DT worker thread
[0x000005e4] | DtManager | INFO | 2020-04-18 16:42:58,642 | Exit DT worker thread
[0x00000524] | DtManager | INFO | 2020-04-18 16:42:58,642 | Exit DT worker thread
[0x00000c04] | DtManager | INFO | 2020-04-18 16:42:58,642 | Exit DT worker thread
[0x00001004] | Main | INFO | 2020-04-18 16:42:58,680 | SvcManager: DtManager.StopThreads() - end
[0x0000174c] | LsManager | INFO | 2020-04-18 16:42:58,681 | Exit LS high priority cmd handler
[0x00001008] | LsManager | INFO | 2020-04-18 16:42:58,681 | Exit LS low priority cmd handler
[0x0000149c] | LsManager | INFO | 2020-04-18 16:42:58,697 | Exit LS data handler
[0x00001004] | Main | INFO | 2020-04-18 16:42:58,708 | SvcManager: LsManager.StopThreads() - end
[0x00001934] | LsManager | INFO | 2020-04-18 16:42:58,718 | Exit LS data handler
[0x00001930] | LsManager | INFO | 2020-04-18 16:42:58,723 | Exit LS high priority cmd handler
[0x000018c8] | LsManager | INFO | 2020-04-18 16:42:58,723 | Exit LS low priority cmd handler
[0x00001004] | Main | INFO | 2020-04-18 16:42:58,735 | SvcManager: LsManager.StopThreads() - end
[0x00000460] | LsManager | INFO | 2020-04-18 16:42:58,738 | Exit LS data handler
[0x000006e0] | LsManager | INFO | 2020-04-18 16:42:58,743 | Exit LS high priority cmd handler
[0x00001924] | LsManager | INFO | 2020-04-18 16:42:58,743 | Exit LS low priority cmd handler
[0x00001004] | Main | INFO | 2020-04-18 16:42:58,763 | SvcManager: LsManager.StopThreads() - end
Exit memory data transmitter
[0x00001004] | DpManager | INFO | 2020-04-18 16:42:58,767 | Stopping DpWfmWorker threads -- start
[0x00000b28] | DpManager | INFO | 2020-04-18 16:42:58,767 | DpWfmWorker thread exit
[0x00000d80] | DpManager | INFO | 2020-04-18 16:42:58,767 | DpWfmWorker thread exit
[0x00001a4c] | DpManager | INFO | 2020-04-18 16:42:58,767 | DpWfmWorker thread exit
[0x0000099c] | DpManager | INFO | 2020-04-18 16:42:58,767 | DpWfmWorker thread exit
[0x00001004] | DpManager | INFO | 2020-04-18 16:42:58,775 | Stopping DpWfmWorker threads -- done
Delete service manager
Delete cmd transmitter/receiver
Delete data transmitter/receiver
Delete remote cmd receiver
Delete remote data receiver
Exit SiteManager
[0x00001004] | IO | INFO | 2020-04-18 16:42:58,780 | RED FinalizeSdk
[0x00001004] | SyManager.Project | INFO | 2020-04-18 16:42:58,795 | Unlock project Untitled Project
[0x000005a0] | BtCommon | INFO | 2020-04-18 16:42:58,818 | Exit BtResourceManager Process Thread
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ron_maeder

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  • Joined: Tue Apr 21, 2020 5:49 pm
  • Real Name: Ron Maeder

Re: Resolve 16.2.1 crashes without logs on startup on Window

PostTue Apr 21, 2020 6:50 pm

Here is the "System Information" from my computer:

OS Name Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-IGAO57J
System Manufacturer Dell Inc.
System Model OptiPlex 5040
System Type x64-based PC
System SKU 06BA
Processor Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz, 3408 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.2.7, 1/15/2016
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 0R790T
BaseBoard Version A00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.18362.752"
User Name DESKTOP-IGAO57J\Hans Halberstadt
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 9.00 GB
Total Virtual Memory 47.9 GB
Available Virtual Memory 39.8 GB
Page File Space 32.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
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Dwaine Maggart

Blackmagic Design

  • Posts: 8196
  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Resolve 16.2.1 crashes without logs on startup on Window

PostTue Apr 21, 2020 11:38 pm

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).


Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.
Dwaine Maggart
Blackmagic Design DaVinci Support
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ron_maeder

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  • Real Name: Ron Maeder

Re: Resolve 16.2.1 crashes without logs on startup on Window

PostWed Apr 22, 2020 7:39 pm

Dwaine Maggart wrote:In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).


Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.


Hi Dwaine. Thanks for your response.

I will run CaptureLogs, but I'm afraid that it will only give you old logs, since before the logging stopped working. They might give you insight into what was happening before I cleaned the display adapter (DDU + AMDRadeonCleaner (or whatever is is called)), and did a clean install of the AMD Radeon GPU drivers (latest version) from Safe Mode.

Here is the link to the files you requested:

https://drive.google.com/drive/folders/ ... sp=sharing

Many thanks,

Ron
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ron_maeder

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  • Real Name: Ron Maeder

Re: Resolve 16.2.1 crashes without logs on startup on Window

PostWed Apr 22, 2020 11:21 pm

FYI, Dwaine, my friend Hans H. has purchased "Blackmagic Design Blackmagic DaVinci Resolve Studio, License Key", Adorama order number A2020042212200507318.

Thanks for looking at this issue.

Ron
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Dwaine Maggart

Blackmagic Design

  • Posts: 8196
  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Resolve 16.2.1 crashes without logs on startup on Window

PostThu Apr 23, 2020 4:38 am

I don't know. It appears to be some sort of OpenCL error. Same as some other recent older style AMD GPU's. All with the current 2020 AMD drivers.

I'm starting to suspect there is something about the current AMD drivers that Resolve doesn't like.

Might be worth trying an older driver, to see if that helps.
Dwaine Maggart
Blackmagic Design DaVinci Support
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Povlhp

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  • Real Name: Povl H. Pedersen

Re: Resolve 16.2.1 crashes without logs on startup on Window

PostFri Apr 16, 2021 8:24 am

Bumping it up.
I am on a laptop. Running it on the PC I crash after Loading Fairlight page.
And I get the same error:
initializeGLExtensions: failed 36 functions

BUT, if I RDP into the same laptop, then everything works as expected. Program starts up, I can use hardware acceleration etc.

Seems like different drivers are picked local vs RDP.

For me it is 17.1.1.

From what I read, it seems like audio drivers might be the culprit. Tried with my Behringer USB, but no luck. But RDP surely uses other audio drivers.
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Charles Bennett

  • Posts: 3416
  • Joined: Sat Nov 05, 2016 11:55 am
  • Location: United Kingdom

Re: Resolve 16.2.1 crashes without logs on startup on Window

PostFri Apr 16, 2021 11:15 am

Try this Behringer driver, which is the one I use with no problems.
https://www.dropbox.com/sh/8uv2jvrk59ut07i/AACmoqM4Se5iNdcoa68IL1ida?dl=0
Resolve Studio 17.3.1
Dell XPS 8700 i7-4790 4 core, 24GB RAM, 2 x internal Samsung Evo SSDs, GTX1060/6GB (462.59 Studio), Win10 Home 19043, Speed Editor, PreSonus Faderport 1, Eizo ColorEdge CS230 + BenQ GW2270 (both calibrated)
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Povlhp

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  • Real Name: Povl H. Pedersen

Re: Resolve 16.2.1 crashes without logs on startup on Window

PostSat Apr 17, 2021 7:34 pm

Hope we have developer listening in.

I figured out, that on my laptop accessing it using RDP Resolve Studio 17.1.1 starts up nicely.
If I launch it locally, it will use the Realtek sound, and crash. Tried to setup behringer sound as default as well. Still same result.

And the strange thing is, the OpenGL errors happens ONLY on the local failing launches.

So maybe some audio software/driver is linked to OpenGL or some other modules.

I have a guess, that if video is loaded, and OpenGL initialized before any sound is loaded, we might have the right OpenGL library loaded.

Cause is not selected audio driver, but likely one of the installed drivers. But using Network Audio over RDP, some other driver is the only one loaded into the Resolve context.
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mike-tree

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  • Real Name: Mike Edwards

Re: Resolve 16.2.1 crashes without logs on startup on Window

PostMon Apr 19, 2021 10:07 am

I had this problem.

To solve it i had to change with of my monitors was my Primary screen in my Windows display settings.

Initially I had one of the external monitors on my laptop as the primary, I changed it to the laptop monitor itself and the problem went away.

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