Unable to upgrade from 16.2 16.2.3 (Windows)

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n523sk

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Unable to upgrade from 16.2 16.2.3 (Windows)

PostWed Jul 01, 2020 12:46 am

I had installed DR 16.2 on my Windows 10 workstation about a month ago. But I hadn't used it.

Then DR 16.2.3 was released. So I upgraded from DR 16.3 to DR 16.2.3.

After the upgrade: I was unable to add media to the media pool. So I uninstalled DR and all of its components through the MS Windows 10 Apps & Features control panel. And then I attempted to re-install. But now: DR 16.2.3 complains...

"An new version Resolve is already installed, please uninstall it in Control Panel first."

2020-06-30_17-45-13.png
2020-06-30_17-45-13.png (5 KiB) Viewed 268 times

But, when I look in the MS Windows 10 Apps & Features control panel: I do not find DR or any of its components!

How can I fix this?

TIA,
Eric P.
Portland, Oregon
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Mike Warren

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Re: Unable to upgrade from 16.2 16.2.3 (Windows)

PostWed Jul 01, 2020 2:01 am

See if this helps you:

viewtopic.php?f=21&t=86991
Resolve Studio 16.2 - Fusion Studio 16.1.1 - Windows 10
Gigabyte GTX1080ti 11GB - AMD 1950X - 32GB 2400
Gigabyte X399 AORUS Gaming 7
Intensity Pro 4k
Presonus 192 Audio Interface
Separate M.2 SSDs for OS and Resolve Cache
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Jim Simon

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Re: Unable to upgrade from 16.2 16.2.3 (Windows)

PostWed Jul 01, 2020 3:08 pm

I recommend the following over the built-in Uninstaller. It has the option to Automatically remove residual files which can really clean things out. (Including databases, so always back up first.)

https://www.iobit.com/en/advanceduninstaller.php

That said, have you tried troubleshooting 16.2.3 yet? Maybe we can get that working for you?
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Dwaine Maggart

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Re: Unable to upgrade from 16.2 16.2.3 (Windows)

PostWed Jul 01, 2020 4:50 pm

Skeptical that an uninstall app will fix this. If that doesn't work, or you don't want to try that, follow my regedit procedure near the end of this thread:

viewtopic.php?f=21&t=116343&hilit=+regedit
Dwaine Maggart
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n523sk

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Re: Unable to upgrade from 16.2 16.2.3 (Windows)

PostThu Jul 02, 2020 2:10 am

Dwaine Maggart wrote:...follow my regedit procedure near the end of this thread:

viewtopic.php?f=21&t=116343&hilit=+regedit


Thank you all for your help! I was able to edit the registry - Thanks to Dwaine's detailed, step-by-step instructions in that other thread - and then uninstall and reinstall DR mostly. i.e., Now, in the Blackmagic Designs folder (in the Windows Start menu), I'm only left with...
  • Blackmagic RAW Speed Test,
  • Blackmagic RAW Player, &
  • Davinci Resolve Panels.
I might just reinstall the entire O/S at this point!

Ideas? Suggestions?

TIA,
Eric P.
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Dwaine Maggart

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Re: Unable to upgrade from 16.2 16.2.3 (Windows)

PostThu Jul 02, 2020 5:12 am

You ran the Resolve installer, and it installed Resolve? And then you looked in Control Panel - Programs and Features, and DaVinci Resolve is not in the list?
Dwaine Maggart
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Jim Simon

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Re: Unable to upgrade from 16.2 16.2.3 (Windows)

PostThu Jul 02, 2020 4:57 pm

Dwaine Maggart wrote:Skeptical that an uninstall app will fix this.


That's my fault.

The idea is to have I/O Bit Uninstaller as the default Uninstaller on the system. That done, one would reinstall 16.2.3 and try to troubleshoot the problems with that version. Failing that, one would then use the new I/O Bit to remove 16.2.3, leaving the system ready for an older version.

I should have made that more clear up front.
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n523sk

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Re: Unable to upgrade from 16.2 16.2.3 (Windows)

PostThu Jul 02, 2020 7:16 pm

Dwaine Maggart wrote:You ran the Resolve installer, and it installed Resolve? And then you looked in Control Panel - Programs and Features, and DaVinci Resolve is not in the list?

Yes - I ran the Davinci Resolve Installer (C:\Users\Eric\Downloads\DaVinci_Resolve_16.2.3).
No - Resolve does not appear to have been installed:
  • Resolve is not in the Control Panel. (Only Blackmagic RAW Common Components; Davinci Resolve Keyboards; Davinci Resolve Panels are in the list.)
  • Under the Blackmagic Design item (in the Windows Start menu) there are only three items: Blackmagic RAW Player, Blackmagic RAW Speed Test, & Davinci Resolve Panels.
When I re-run the installer: It complains that "A newer version Resolve is already installed..."

2020-06-30_17-45-13.png
2020-06-30_17-45-13.png (5 KiB) Viewed 167 times

Ideas? Suggestions?

TIA,
Eric P.
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Dwaine Maggart

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Re: Unable to upgrade from 16.2 16.2.3 (Windows)

PostThu Jul 02, 2020 10:46 pm

I like your idea of reinstalling the OS.

But before that, try this:


Rename folder C:\ProgramData\Blackmagic Design\DaVinci Resolve to C:\ProgramData\Blackmagic Design\DaVinci Resolve.bak, if that folder exists.

Rename folder C:\Users\xxxx\AppData\Roaming\Blackmagic Design\DaVinci Resolve to C:\Users\xxxx\AppData\Roaming\Blackmagic Design\DaVinci Resolve.bak, where xxxx is your Windows User name, if that folder exists.

Once you've verified those 2 folders are renamed, or don't exist, run regedit and delete the Resolve version again.

Then try another install.
Dwaine Maggart
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gtempleman

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Re: Unable to upgrade from 16.2 16.2.3 (Windows)

PostFri Jul 03, 2020 12:45 am

And be sure to configure your settings to show hidden files and folders or you might think something does not exist when it really does.
Microsoft Windows 10 Pro x64
Version 1909 Build 18363.778
Dell Optiplex 9020 MT
Intel(R) Core(TM) i7-4790, 3.60GHz, 32.0 GB RAM
Upgraded to 500watt PSU and NVIDIA GTX 1050 ti
Driver version 442.92
Resolve (Studio) 16.2.1 release version

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